Sunrise Senior Living

Staff is all very friendly and helpful. Many of the staff have been there 10 years or more.

Sunrise of Plymouth Beach is a very nice community. I actually miss them. They were nice enough to accept my father from a nursing home that he was in. Both places were charging steep monthly fees however I wanted my father to pass with a sense of dignity and not live in a bathrobe. Sunrise embraced him and got him dressed everyday and created a routine that was important. My father was in the Memory Care wing four weeks after arriving. I have no complaints about his care.

Amedysis Hospice staff were onsite everyday for my husband. Facility was a manageable size, approximately 66 units. Each room had controllable thermostat. Laundry facilities available for residents. Supportive staff.

Sunrise has a great friendly staff and atmosphere and based on the experience we have had so far, I would recommend this community to other families.

The staff is very kind. I have not run into anybody who was not nice. The only complaint I have is the food. I've been in several different assisted-living facilities and it's institutional food like the rest of them. I happen to like good food and this is not food I enjoy, but everything else is so good that I put up with it.

What we like the most about Sunrise of Yorba Linda is the friendly like atmosphere and yes we would recommend this community to other families based on the experience so far.

Very nice and accommodating. The activities are fun and the food is decent. My in laws room is really nice. Also the patio has a small view of the ocean

You must be the advocate for your family member. Location, cleanliness, friendliness, activities stuck out over other places.

Caring. Treat residents with respect and love. Private room. Staff. Facility was clean. Front desk staff went above and beyond

It is difficult to provide appropriate feedback because dad's time at Sunrise were the last months of his life...he was declining and my experience was very challenging and influenced my perception on how I would rate Sunrise. Many of the staff seemed to really care and a rare few seemed indifferent. In terms of value for the money, I rate it low because overall this kind of care is way too expensive and so few families can afford it. It should not be that way, though I appreciate the economics and business constraints

Likes - friendly staff, they call me with concerns they see about my dad. Opportunities for improvement - staff did not return calls to LTC insurance provider, causing delays in the initial claim which I needed to sort out. Food is OK but not as exceptional as staff seems to think it is.

I would tell others to ask how long they can stay with them..not just in their room, but like in the dining area and other areas..even outside. Food, I could suggest that there be a larger variety. Activities, maybe let the residents pick from a variety.

This facility and staff are very welcoming. I think they make a real effort to personalize the experience for residents. The staff are well trained to deal with memory care residents. Parking a vehicle is easy at Sunrise as that hasn’t been my experience at other facilities seen.

I think there is a continued effort to make sure that they are pleasant and helpful at Sunrise Of Gilbert. The company ethic seems appropriate. We do have to observe carefully , as with most any living situation for seniors with impaired abilities. It is evident that some of the basic caregiver do not speak English well and it is possible that they do not read English. Understanding requests or materials usage can be an issue with them. I've had to be watchful of incontinence products use. I've been purchaser so as to save money and because we desire a combination of incontinence products the facility does not offer on their monthly program. The facility cost is particularly expensive at the higher level that my husband would need. But they do not provide all the products we need therefore we do it ourselves. Providing the incontinence products we need can be complicated and it brings on fair usage issues, storage issues, inventory issues, etc. But it's cheaper than their monthly program, which would not serve him. We also provide personal hygiene wipes and gloves as we do not participate in their monthly program. Recently, we have had an issue with what we considered to be missing product. Perhaps overuse, which is unique and new or perhaps "borrowing" which problem we have discussed with the caregiving director. She promised to assist us with that problem. I've had to be cautious re placement of used/soiled clothing thrown across the dinette table, etc. not putting clothes to laundry baskets that I have labeled /assigned. Due to costs our daughter does my husband's street clothing and linen laundry and that kind of thing. The facility includes one load of laundry per week and we reserve that for pajamas they will do emergency clothing as needed. Most of my challenges have to do with day-to-day caregiving, and the casualness or exactitude, which good hygiene might require? Medication/delivery seems very good. I've had to assist with portion control re food, which has improved in quality with the new chef. My husband has gained weight, though he is now choosing to reduce his portions and has lost 7 pounds. Nursing staff may have spoken to him at my request, but this is still a choice on his part. They do not control his food. I find the monthly costs shocking and of course there's been an increase over last year. However, given my husband's needs, I'm not sure I can find a equal facility that is less expensive. His children are convinced that they can. I let them go to it. ? Because I believed that the facilities that your company suggested I consider would have cost about the same, given the services needed, I chose based on clean and pleasant and reliable reputation. There were two facilities who were more expensive and I didn't pursue those because they were luxury based so we didn't care to pay that as it was not in my husband's category of needs. I do suggest to anyone going to any facility that they have family or some sort of spokesperson who is able to monitor closely the needs of the resident --the daily conditions of the resident, and the manner in which the resident is treated medically. I do have a PCP nurse practitioner based company that comes in frequently to perform routine check ups. I do find that the facility has no real interactional business agreement with them. I do have to monitor their services quite closely. The facility has a memorandum of understanding or some such with a Physical Therapy (home health) group. We have had good experiences with cooperating professionals from that company. I do find that keeping a good relationship with each of the directors very much supports what we need to do to keep on top of situations as they arise. I am very pleased with the director of caregivers who trains and manages the caregiving staff. She's an excellent listener and is willing to assist as she can. The nursing staff is more than adequate and they call in our PCP nurse practitioner as necessary. My husband expresses that he is quite happy as long as he has to be in a facility. He feels that this one is doing a good job for him.

Admin Staff but 5 for Nurses. and Assistant Director [name removed] Yes, the Food. More fresh food and less processed. Yes, we would recommend this community to other families.

Friendly atmosphere, felt like a family, other residents were so nice to Dad and us, the staff was with us to the end - some staff came in to pay their respects when Dad passed away. We appreciated their kindness. They would stop in just to say hi to Dad and visit with him. Yes, overall we would recommend Sunrise. But we would not recommend them if your family member is in Hospice. We had big communication problems between them and Hospice. We ended up being in the middle to get things taken care of quite a bit.

The teams were generally friendly and easy to approach. Laundry was done timely but the room itself was rarely cleaned. There are so many charges for a large person on full care, I would encourage people to ask about all of the levels of care before enrolling to ensure no surprises. For example, my father was charged [fee removed] a day for use of the hoyer lift even though he never used it one time. To put that in perspective, a hoyer lift can be purchased for [fee removed]

in the year my aunt has been here she transitioned to the memory care unit which is more expensive than the floor she was on when she first arrived. She now needs more care. However, based on the experience I would recommend Sunrise of Braintree to other families.

Smaller community. Nice homey feel. Nice supportive staff. Everyone was very nice. Contract was explained extremely well.

Be aware of whether laundry, bathing, housekeeping are being done. You might have to speak up for your loved one. The change of environment and schedule can be disruptive to your loved one. Holidays are acknowledged/celebrated. It was nice to see. Everyone was welcoming, positive, happy. It was a good feeling.