Sunrise Senior Living

Staff was caring and concerned. However, my father-in-law was bed-bound and it was difficult for him to get as much attention as he needed. Tough situation since it would have been impossible for someone to be with him at all times. The string on his call light in his room was never working properly so he couldn't get help when he needed it. When staff did arrive, they were very kind and helpful.

They are short handed, like most other places. It makes it hard for them to do a lot. They try hard.

This is NOT a fully assisted community. There are no stairs, it is all on one level. They have underground parking available. The kitchen in the apartment is great. Apartment sizes are good.

Very caring and friendly. They need a better chef.

I was thrilled by the campus and the location of our apartment. (Built in 85, there was plenty of land for a spread out building and many trees, etc,)We have two outside walls and no one above us. The dining room looks out into the trees and is bright and cheerful (we spend a lot of time there!). As homes become empty, each is refurbished with new plumbing and lighting fixtures, cabinets, etc. One couple had lived in our rooms since the renewing, so it all feels new. I can get caregivers for my husband, who has dementia. I use them when I need to or want to go out.

They are currently renovating so the available apartments are smaller/older. Would like more communication from staff and regular check ins/updates on my mom.

The caregivers are so kind - we really like them and that is why we elected to keep her there rather than move her.

Communication can be lacking with the nursing staff. They need more variety on the food menu. They also need more interactive activities.

Be sure to confirm price as it fluctuates daily!! They price like a hotel. Supply and demand. A bit misleading and unfair. Rooms are small but suitable. Amenities are great.

Sometimes the staff can get careless and lackadaisical but I think it comes from burn out. The daily work can become intense and overwhelming. Yes, we would recommend Sunrise of Webb Gin to other families based on the experience so far.

I want to thank Sunrise and 2 people most of all who have taken care of my parents in the memory care level on the 4th floor. [name removed] has gone above and beyond in helping my mom who has dementia, multiple sclerosis, and in a wheel chair. She has treated my mom like it was her own family member and we can't thank her enough for the outstanding job she is doing. The second person is [name removed] who took wonderful care of my dad while he was with us. He passed away 3 months ago, but while he was living at Sunrise, [name removed] did everything she could to make him happy and comfortable. She too went way above and beyond my expectations, and it was very much appreciated by my wife and I. This is an extremely hard and demanding job and they both do it so well while always having a smile on the there face. We can't say enough good and positive things about [name removed]and [name removed]. Thank you both so very much for making us feel relieved to know that they are in such good hands in this very difficult time.

Sunrise is clean and staff are very friendly. Mom's room is beautiful. The majority of the staff are wonderful. Mom is very well cared for and monitored by a team. Recent changes to the leadership team with no explanation to family. A bit unsettling. Mom loves the food here. They have multiple choices at each meal and each is excellent. Lots of activities offered. They encourage participation too.

On the day I was going to see The Apsley and another place, I ended up canceling the second appointment. The Apsley's decor was impressive, and everyone I met that day was very nice. I wanted my husband to be close to home, and frankly, The Apsley was cheaper than the other place. I liked what I saw and brought my husband with me for the next visit, and he agreed to stay there. They agreed to have my husband on a "respite" footing for a month while I had cataract surgery in both eyes. One month turned into three, and my husband got used to it, and I was happy to recover from being his 24/7 caretaker for the past three years. Now, after six months, I don't believe he would be as happy at home. People with dementia need familiarity and consistency, and he gets that at The Apsley. I did hire an aide to give him some extra attention and to take him to various activities on other floors, and he has gotten stronger from when he started there. Sure, there are some hiccups when new people come on staff, but the lead people are pretty responsive to requests, and I am pleased with my husband's improvement. As a practical comment, one thing I wish I had known ahead of time was the NYState forms that we were required to fill out before my husband could move in. And getting the prescriptions to go through Omnicare actually delayed our move-in date. Overall, I can highly recommend The Apsley. It's worth a visit!

My mom might differ if asked but from what I see, I am happy. We have had a couple of incidents and they do work to resolve issues. For example, my mom claims that it takes too long for a response when she presses her button. While mostly, it is less than 10 minutes, recently, she had a 20 min wait and I got on the phone with the exec director (who admitted that it was 20 min) and made it clear that it is not ok. Compared to her old place and what I’ve heard from people who are at the [community removed], sunrise is pretty good with response time. The all day dining is great because it allows my mom to move on her own time and not rush because the dining room is closing.

The staff was very nice. House keeping could have been better. Needed in room activities for those who are bed bound.

My mom [name removed] liked her stay. She found the staff friendly and attentive. She was comfortable. She didn’t like the food that much and she specifically mentioned it was mostly sandwiches. There were some entrees she wasn’t familiar with and did not appeal to her. She did not show interest in participating in the activities. Most of her social interaction was in the dining room.

My father appreciates the staff and team at the facility and it’s been a positive experience. He is enjoying his patio and the meals provided and doesn’t regret making the choice to move from Nebraska.

-Unfortunately there have been times when a resident needed assistance, the alarm was pressed and didn't work (i.e. the staff was not alerted to the distress call). I don't know if this has been repaired. -my mother is in independent living and can still drive during the day. She has taken sick residents to Urgent Care several times. There should be a service available for this. - the laundry room on the ground floor is a totally inadequate - we were only shown the nice one upstairs on our initial tour. However my mom is stuck with the very small, inadequate one. - No renovations to units since they were constructed 40 years ago(!?). They just paint and replace carpet. There are still bathtubs in the primary bathrooms, this is unsafe and doesn't meet current codes for senior living construction. Other facilities renovate as needed between residents. -the food is acceptable but mediocre and should be improved. The staff is friendly, the residents are friendly and welcoming, the weekly cleaning service is great, activities are good and it's a convenient location for my mother.

I haven't spoke to administrative staff, but the food looks good. I enjoyed what I had the only time I ate there. I can’t comment on the value for money as I don't know what my cousins paying. I did think the initial price I saw was crazy high. Yes, I would recommend Sunrise of Prospect Heights to other families.

The facility and the food were best. There were some really great caretakers and others didn't seem to listen to what my FIL asked them to do - something as simple as opening the Velcro on his slippers - some would do it and some would not.