Sunny Hill Management Co. Inc.

[removed] Activities are pathetic with some that are not age=-appropriate---Easter Egg hunt!!!! Really???? Staffing supervision is spotty at best. I've been there when no staff have been in the community room (which has sometimes close to 50 residents).

Just spoke to the person in charge of admissions and oh boy was she rude. She cut me off while I was speaking and basically told me "good luck my friend" finding care. If you call be prepared to encounter [removed], not a good experience! Would NEVER bring my dad there if this is how they treat the families.

I totally concur with the concerns expressed by the complaints submitted by the person in August 2014. My mother ended up in Elmcroft due to a fall and broken hip and inability to be independent in her home anymore. She uses a wheelchair or walker but thinks she can walk unassisted. Elmcroft was supposed to be using alarm on her chair so they would know when she tries to get up. The last 3 times I’ve visited they have not had the alarm attached. I’m sure she will continue to try to get up and walk and this is a disaster just waiting to happen. She has sustained wounds on both lower arms---left side scraped skin off from elbow to wrist when she got combative with caregivers and fell. The right arm was severely bruised another time---from elbow to wrist. Her lower legs often have deep bruising on them. I received no information regarding these injuries. When I have brought my concerns up to staff they have said they are glad to see her walking---yes if she’s using the supports needed---but apparently this is not a priority with them—As they do not use the alarm regularly. To all others rating facilities on this website---be aware you should be filing complaints with Community Care Licensing. You can find their information on the Internet.

We placed my aunt in the Vintage Club at Grossmont Gardens but it was very quickly recommended that she be placed in the Health Center which is more expensive even though she now shares a room with two other women and a bathroom with five other women. The staff is not friendly regardless of the level of care. I will be moving my aunt as soon as possible which is another transition that she should not have to endure! I suggest you keep looking until you find a place that actually cares about your loved one. I wouldn't want any other family to go through what we are experiencing.

They would just put my mother in a room and leave her there. It was a big disappointment to me. It started off great and went downhill from there. The nursing staff were incompetent and non-caring. The caregivers on the weekends were non-existent. It came to be a question of whether she wwas getting her meds. They were doing a remodel and as soon as that started it just fell apart. It's a beautiful place but the treatment and the care was terrible. I tried to talk to the administration and just got the run around.

The administration is a problem. They missed several appointments I had with them; billing is an issue; and when there was an emergency, the wrong contact person was called. So far, I'm not very happy.