Sunny Hill Management Co. Inc.

Fell the tour went well, just wasn't for our needs.

They weren't bad and they weren't good either. My father was in the nursing care unit and there was a language barrier. For the amount of money paid I did not feel like the level of care matched. The staff were very nice and helpful.

I have no complaints of how things had went during my tour of this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the open floor plan and the variety of menu options as well as activities they had for the resident. The location was easy to access and had nice surroundings. It was just no the right fit for my mother in the end decision.

Brookdale Magnolia is a very inviting and beautiful community. The staff was very friendly and helpful. They were very knowledgeable regarding all of our questions. We chose another community because of affordability and the fees that would be charged were more specific with what we would actually use.

This looked like a nice clean community when we visited. They unfortunately did not have a two bedroom available. The living areas are tiny and it did not seem like this was an active community. The staff we met were nice and I would recommend taking a look at it.

My loved one's son toured this community and really liked it. They were all set to be her in but when they assessed her, they said they could not take her.

The Grossmont Gardens was nice but needed some updating. The staff and residents were all very friendly and the tour guide took us around the building.

My loved one was at this community for a short period of time and they have a wonderful staff working there. The activity director was great--lots of fun activities tailored to dementia sufferers, including mini-concerts by professional musicians and dancers. The overall director was also lovely, making all sorts of accommodations for my mother, who is a severe fall risk unaware of her limitations. The director was extremely responsive and caring, always doing her best to make sure my mother was safe and provide the best care possible for her. Unfortunately, as hard as everyone tried, it was just not the right fit for my mom, who needs to be watch constantly. She ended up falling multiple times (luckily without lasting damage). In the end, we decided the community was just too big for her, and we moved her to a much smaller facility with closer supervision.

The activity director at this location is what sold me on moving my loved one into this community . He is absolutely outstanding and takes extra time with my father to make sure his needs are met . My biggest issues are promises that are not being kept, and the communication between the staff and myself. Unsure about the meals, may need more variety of meats made from chicken and turkey. Also, the closest hospital to the facility is terrible and is where my father is sent during emergency situations.

The place is a model of comfort, friendliness, and beauty, but just like a beautiful woman.....it's what is on the inside that counts. Mom has been there only a few weeks. We got her through the initial adjustment and the newnes of routine and being in a new place, then last week it sort of went sideways. There were a few hiccups and I believe my sister (who lives in Corona) addressed them yesterday with management and staff, hopefully. I think my sister and I will need to work hard with mom so that she is engaged with the procedures (I think she is) and just assume Brookdale Magnolia will get back on track. I will be in California with mom shortly for a long visit and I will be able to see and hear what is going on on a daily basis keeping in mind our commitment to Brookdale and Brookdale's commitment to mom.

I was very impressed with the campus, gardens and facilities. Mom was entered at a level 3 out of 4 care and I was given a list of care that would come with the plan, however, after visiting my mother nightly, I have not had my expectations met. In particular, they missed 1 our of two showers promised and are not changing/checking her diaper 3 x a day. When I addressed the nurse, staff and director, I was told "mother" did not deem these needs necessary at the time. Guess What, she is in early dementia and is going to say, "I don't need my diaper changed". The care givers should disregard and simply tell her that "this is what we are doing". The escorts to dinning have ceased and I just hope her monthly cost will come down in light of this.

Our loved one has not been here long, but overall I think they do a good job at Brookdale Sterling Court. It is a ncie looking place, and the staff have been very friendly so far. However, we have had some issues getting things set up with their medication service, that hasn't been as dependable as we had hoped.

Overall, I believe it is I'm very safe place from my aunt. She has dementia and has tried to escape(official term is elope now) from the facility numerous times and the staff has been very good about redirecting her. There was an issue with her first roommate, and they were proactive in finding her a new roommate. Initially, the administrative staff was very responsive to my emails and phone calls. That has trailed off a bit, so that is a little disappointing. However, I keep returning to the comforting, thought that my aunt is safe, has activities to do, is well fed, and the staff is very engaging with her.

New owners are not well received by staff or residents. Raising fees for everything that use to be included with previously owners. Love the staff not the administrators!

I have a lot to say. More than I can say here. I would NOT recommend this place for: 1. couples that are intent on staying together in the same apartment. They will get separated based on their abilities as they age. 2. Skilled nursing is not actually skilled at all. I definitely would NOT recommend that. 3. It's more expensive. Not only did they charge us more when my mom was moved to skilled, because she was incontinent, but they wanted a separate incontinence program monthly fee. It's more than a la cart. It's double charging in my opinion. 4. Constantly losing all my mom's stuff and clothes. We got so fed up with the rotating workers and lack of personal care. 5. Do NOT tell someone to live here if they have Kaiser. Kaiser will not be allowed in to provide services to residents. And the management does not care.

I love the grounds! I do have a wonderful caregiver Monday thru Friday in the AM. They have one caregiver who is not nice at all. She's very intimidating.

Food is terrible, a bit run down, but clean.

There have been positives and negatives about Sterling Court at Roseville: Positives –the front desk staff is very friendly and not much has changed there with the turnover. I like that it is a smaller venue, with two stories and mom seems to be able to manage. The move in process was fine. The food is okay, but my mom is a very picky, few item eater. The times that I have eaten there it has been okay. The housekeeping is okay, none of it outstanding. Negative - Our biggest complaint is the communication. We have tried, for several months, to get my mom’s charges confirmed. My sister has sent emails, left messages and no response. With the new management, we were told that this would all change, still responsiveness is very poor. We had filled out an in-charge sheet with mom’s ailments, conditions, etc. We put that she does have arthritis. A year into her stay, Sterling with the new executive director, decides mom needs to be moved up a care level because of this. Arthritis was disclosed day one, and Sterling provides NO care or treatment for this. But out of the blue, they want to raise her points up increasing her monthly fee. This executive director and the interim health and wellness coordinator, there has been quite a bit of turnover, were rude and lacked any kind of compassion. Even staff said that the leadership was not their favorite. We are hoping now for the best. It has been difficult to get resolutions to issues. My mom has taken a turn for the worse in the past few weeks, and I will say that everyone has been very compassionate. Since I have never had to deal with end of life, the front desk and wellness coordinator were very comforting. My sister was with my mom today and a gentleman brought her meds. My sister asked what she was getting and the gentleman seemed put off that she asked. He said he didn’t know. For the most part, we are happy with the new management and hope that changes will be made for the better. There is a better spirit in the place. We were told that there were new daily activities planned because their activities as redundant and childish at times. I realize you are trying to give general activities for everyone, but they are boring. The front desk staff are what makes the place tolerable for us. The nurses are nice and do say hi to my mom when they pass. The food service people are also very nice and friendly.

The caregivers are amazing. Unfortunately there has been a lot of turnover causing daily staff shortages and cutting corners since the new owner took over a few months ago. Promises for improvements have not happened. With the reduced staff there are safety risks , accidents, and an overall lack of cleanliness. I've witnessed residents sliding out of their wheel chairs, fighting with each other and wandering around calling for help that didn't happen in the past. With only three staff members on duty in the common areas, everyone has to wait. Clothes with nametags disappear. Bathing is not happening twice a week as required. Door handles/chairs are sticky, urine stains/smell, brown stains smeared on patio floor, food smeared on chairs from apparent "spills" or where someone got sick which haven't been cleaned up for weeks. Previous ownership had staff working daily to clean and maintain sanitary/safe conditions for residents. Still waiting for conditions to improve.

We toured Grossmont Gardens and it was okay. The facility seemed a bit old and dark. The apartments were small. I think this facility needs a lot of TLC.