StoryPoint Group, LLC

Our loved one is settling in nicely at Sanctuary Grande. It is a beautiful and well maintained, clean facility. She is able to socialize and she is making new friends. The staff at the front desk are wonderful. I can call the front desk if she doesn't answer her phone in her room they will go out and find her to give her my message. Anytime I have any questions are concerns they respond quickly. They have a 24-hour nursing staff that keep in close communication with me and calls me after each doctor's visit to give me updates. The atmosphere is very warm and inviting. She has a very nice apartment with a patio on the first floor. There is also a patio located on the outside of the activity center. They have a monthly calendar of activities and outings for the residents, and also deliver a schedule of daily events each morning to the residents. I had dined there one time and the meals at that time were good. The have a daily special and if the resident does not like the special, they can order from a menu. They and go to the dining room anytime between 7am & 7 pm, and do not need reservations as some facilities require. Sanctuary Grand is within 3 miles to family members it is a perfect location with beautiful surroundings. I would highly recommend this community to others.

I had two other communities to pick from after having a tour and getting the experience with them. I felt they were able to help assist but were more for independent residents and my loved one had limitations.

I have enjoyed living at Story Point from the very first day! It is a beautiful home and I am so happy to be here. Of course, there is a always room for improvement – mainly the food. We need an RN on staff even ½ time. All the people that work here and so kind and helpful. [Removed] is a great leader and always ready to listen to us. Volunteer [Removed] is a blessing.

I'am doing well with my move to this community. It is a nice facility with kind people. I really enjoy the staff, they are always willing to help. They do a great job with keeping the community well maintained. There nice meals, and good activities available. I'am comfortable with my move to this community, and I would recommend it.

THANK YOU FOR ALLOWING ME TO VOICE MY EXPERIENCES AND CONCERNS WITH THE IV PETOSKEY COMMUNITY. I HAVE NOTICED AND FELT A LOSS OF HOMEYNESS AND FRIENDLINESS EVER SINCE [Removed] LEFT AS THE DIRECTOR, AND IT REALLY WENT SOUTH WHEN [Removed] TOOK OVER, AND IT HAS NOT GAINED BACK WHAT IT WAS LIKE UNDER THE NEW DIRECTOR, SORRY TO SAY. ALSO THE ACTIVITY PERSONNEL LEAVES ALOT TO BE DESIRED. WHEN [Removed],AND [Removed] AND [Removed] WERE THERE, I COULD FEEL AND SEE THE CARE AND LOVE THEY HAD FOR EACH RESIDENT AND THOSE WHO WALKED THROUGH THE DOOR. WHEN I CAME FOR A VISIT AND SAW ONE OF THEM, THEY ALWAYS MADE MY DAY WITH A FRIENDLY GREETING AND A HUG. NOT SO NOW!! ! ! I AM SO GRATEFUL THAT [Removed] ARE STILL AT THE FRONT DESK GREETING AND HELPING FOLKS THAT NEED HELP. THEY ALWAYS MAKE ME FEEL WELCOME, AND EVEN CHEF [Removed] IS ALWAYS FRIENDLY. I KNOW MY FOLKS ARE BEING TAKEN CARE OF AND I AM VERY GRATEFUL FOR THAT BUT AGAIN I DON'T SEE THE PERSONAL CARE, LOVE AND CONCERN FOR THEM THAT I SAW WITH [Removed]. I DON'T SEE THE PERSONNEL TAKING THE TIME TO VISIT WITH THEM ON A ONE TO ONE, NOR DO I SEE THE DIRECTOR OR OTHER STAFF MEMBERS AROUND UNLESS THERE IS SOME KIND OF ACTIVITY GOING ON. NOW I REALIZE THE OTHER GROUP WAS SPECIAL AND DYNAMIC AND THEY ALL SEEMED TO JELL AS ONE AND WORK FOR THE BETTERMENT OF THE RESIDENTS AS A WHOLE AND I JUST DON'T SEE AND FEEL THAT WITH THIS GROUP. AT ONE TIME IF I COULD AFFORD IT, I WOULD HAVE LOVED TO LIVE THERE, BUT NOT ANY MORE. WHEN BUSINESS IS PLACED BEFORE THE RESIDENTS--NOT COOL AND NOT GOOD. I KNOW THIS SOUND NEGATIVE, BUT THIS IS MY PERSPECTIVE EVER SINCE [Removed] LEFT, AND YOU ALL NEED TO DO SOMETHING ABOUT IT. THANK YOU FOR LETTING ME VOICE MY OPINION.

Doesn’t know if welcome downstairs not sure if she would be able to. Eat downstairs very territorial down stairs. Friendliness is great, library needs to be bigger. Down stairs isn’t friendly at all.

Do like the food tasteless, the staff is wonderful. I would recommend everyone live here.

Mom likes the food at this community. The staff are helpful, encouraging, very caring and attentive to her needs. The community is clean and the grounds are well maintained. They offer daily activities. I would recommend this community.

Brand – new lovely state of - the art building. Vibrant staff. Enjoyable activities.

Very pleased!

I had recently taken a tour of this community for my mother and I was pleased with how our visit had went. The staff where on time to our appointment and did a great job with the presentation as well as answer any questions I had for them in detail. The property was clean and we had liked the open floor plan. We ended up choosing a different place that was just a little more updated and newer.

My mother had recently lived at this community for a short period of time and I was pleased with her experience of this place. It was newer facility so they where still working out some things but for the most part everything went well. The staff where attentive to her needs and I was comfortable with the care she had been receiving. I would defiantly recommend it to anyone interested in an assisted living for there loved one.

I feel very comfortable here. I have been here nine years. I do wish the dining situation could change for staff and residents. The staff are pushed to the limit to try and serve us in a timely memory. As our community still a smoke free facility?

Consistent care. Great location. Friendly staff. Residents enjoy being a part of a community.

The desk staff have been so helpful and consistent. We’ve been here nine years and they have a always been the main stay.

if we could have picked up this community and put it closer to us we would have gone with this community. We really were impressed with everything that the community offered. The community was very clean and well kept nice looking. The staff was very helpful and informative very professional. It was just the location that was out of our search criteria

Dis like the food, tasteless. The staff is wonderful. I would recommend everyone to live here.

I don't know if I'm welcome downstairs. Not sure if I'm able to eat downstairs. Very territorial downstairs. Friendliness is great. Library needs to be bigger. Downstairs isn't friendly at all.

Tons of positives, friendly and courteous staff. Everyone is wonderful. Consistency needs work.

Beautiful Place Great Help