StoryPoint Group, LLC

I toured with Dominion Senior Living of Hixson and I felt that this facility was too large and had too many residents and, therefore, my mom would not get the amount of care and attention she required

Very friendly staff, nice amenities. Once my dad was moved in, a number of services were removed & many staff were let go, so he didn't feel what he was paying for was as advertised. My dads biggest impression was how homey it felt there. I would recommend to others.

The issue I have with the food is if you don't want to eat in the dining room, they charge you to package the food to take to your room. I think that should be free! My loved one has a corner unit and there is extra room for a studio, it is plenty big. I did not see any of the other room sizes that they have to offer. Overall we are very happy that we chose Holiday Wescourt.

Our family had an in person tour with StoryPoint Collierville and we really like did like the community and the tour but StoryPoint didn't have an option for care if it was needed at some point for our loved one.

The care at Independence Village of Aurora has very been good. The staff are attentive, responsive and friendly. My mother is gluten free, and that has been a challenge that we're trying to work through.

Independence Village of Carmel is a nice place. The residents LOVE the on-site physical therapy providers who have been there quite awhile and are very caring! All the staff treat the residents, and their guests, with great respect.

Our family had an in person tour with StoryPoint Gahanna and they were really nice tour experience but for our loved one, they were all more active and all included independent living. There was a memory care unit but it was usually small part of the total community, so it appeared to have less focus.

The staff there is mostly good and my main contact person, [name removed], is excellent. I can always talk to her about any issue and she will try to resolve. Overall, the experience has been good. But like so many other health provider systems, it's hard for StoryPoint to have good consistent help both with caregiving and with food service. They are sometimes short staffed. They often rely on agency help but this is not consistent. It takes a while to get staff trained and they are often gone before that happens. This is especially true on the weekends. I know the facility is aware of this and are trying to get a better staff. Some staff members are excellent but they are moved around the facility a lot.

I toured with Creekside at Shallowford and it seemed to be a very nice place I liked a lot. I spoke with my daughter though and the price was just not going to be good for me.

My mom first arrived at the facility, she was so bombarded with so much information. And having the information was good, but nobody specifically said and pointed out that what they talk about with Activities is on page so-and-so in the booklet and what they talk about with meals is in page so-and-so in the booklet, etc. We had no idea at first that all the information was written down and it was simply an oral presentation of what was mentioned to my mom. Also, it should be mentioned that anybody who moves in on a weekend will not have much guidance and that moving in on a weekday will provide access and explanation for activities, self storage units, etc. The food is rather good- great that many choices are offered. Too much of the meat sadly was tough instead of tender. And I recommend that dinner times be posted on the monthly calendar since they vary - some days 5:00, one 4:30, one 12:00. Things we very much liked- the lovely and comfortable feel of IV overall, the layout of the room and the lovely and comfortable feel of the room, the variety and number of activities offered :)

There are a lot of good things I could say about Independence Village of Pella, but I will focus on four: 1) The common areas are clean, cozy, and welcoming. The immediate impression that I got the first time I walked in was of a "country-themed" hotel, it looks like the lobby of a nice Country Inn & Suites. Always beautifully decorated for holidays and seasons. 2) The food is fantastic. At every meal there are delicious options to choose from. My dad is fairly particular about his food, and even he remarks about how good it is. 3) The staff recognizes that every resident's needs are unique, and they find ways to address those individual needs. I have had so many occasions where a staff member went above and beyond to help my parents. The staff keeps family members in the loop and is responsive. 4) There are plenty of activities if residents want to participate, but if they don't, that's fine too. There is no rigid structure here, so it truly feels "independent."

It has been a home where I feel safe and comfortable. It has opportunities for exercise. [name removed] is very qualified. I hope we don't loose him.

They have different levels of care, which is nice as loved ones progress in level of needs. The food, the Chef, is AMAZING! Activities everyday throughout the day. Most staff are caring and personable.

Life enrichment assistant does a real excellent job. He cares about all of us and provides us with activities we have all grown to love. He cares about all of us.

The main reason we chose Independence Village of Waukee over others we saw was because of the ability to move into assisted living, long term care, memory care or recovery from surgery as needed and still stay in the village. It's a great place to live!! The only problem is getting through lunch under two hours, they need to hire more help.

The staff are friendly at this facility. Communication with the family has been okay. The food seems to have good quality and variety. It's been a good experience for us so far. I would recommend this facility to family and friends.

I really like the sales lady a lot. She was very knowledgeable. The staff seemed friendly front desk woods nice, but it was larger and felt more institutional than the other place.

Based on our experience what we think needs improvement is housekeeping - our loved one is upset with housekeeping. They had cleaned the toilet themselves yesterday. Men's restroom in workout area almost always needs cleaning.

I would recommend this facility to family and friends.

Hard to say if I would recommend this facility to family and friends. I think so, for higher functioning people. When they need more, I'm not sure StoryPoint has the ability to cover it.