StoryPoint Group, LLC

We toured Quartet Senior Living during our search for a Memory Care facility for our loved one. This facility was newer and clean. It was also comparable in price, considering the cost of some of the other facilities in our area. However, they seemed a bit lacking in the area of experienced staff.

We think that StoryPoint Fort Wayne West is more set up for people needing only some assistance. Not major assistance. They have lots of activities and you have to be somewhat mobile to participate. My mother was in hospice very soon after moving to StoryPoint. At that point, the dining room and activities were not a good match for her.

My loved one is a resident of Hathaway Hills in the Memory Care unit. I would rate this facility above average in every category. The staff rotates between both Assisted Living and Memory Care and know all of the residents' names. The menus are posted weekly and look and smell good. The facility is always clean and odor free. They're helpful in arranging transportation for Medical Care. The activities seem plentiful and varied. Visitors are always welcomed, the Director greets me on weekday visits. Emails are sent as needed. We've had no issues at this facility. Unless you want more facilities or a bigger room, this is a very nice place at a comparable price for the region.

We picked this community, because I was told they would take her and it was cheaper than where she was. it was also closer too. They were for the most part good and patient with her.I would recommend it to others. The aids were very good with her.

[Name removed] is the lead sales person. She is very good and can answer about any question.

We were treated with great respect. The sales manager worked with us diligently to find a good trial for my parents. Dad loves it there. He signs up for every activity and stays stimulated. Mom loves to just sit and read so that's mostly what she does. She loves not having to fix any meals or clean up after. The only complaint either have had is that the food is not very good. Parkside is one of only 2 that offer outside patios and that was a deciding factor. Also they are more affordable than most.

Physical facilities are excellent and very well maintained. Staff who works directly with resident are as professional as one could ask for. Rarely are they delayed in helping.

Very friendly staff. Very clean environment. Many activities. Dining room rules - stringent.

I enjoy living at StoryPointe. I have made a lot of friends I enjoy the activities. Most of all, the food is good and made fresh

The staff on the IL side was caring, courteous, friendly. Facility is clean, a bit dated but pricing is favorable. Would not recommend [community name removed]. [name removed] is understaffed, several caregivers were ill suited for the job

The caregivers need to understand dementia better, even with a high functioning person. You can't really as would you question, but rather that let's do this etc. There is a new cook, so things are improving. The activities person works hard to engage everyone. There need to be more variety and less changing of the times. The residents can't understand why a specific activity time keeps changing. The price seems a little high when comparing to the previous place, especially the meals/snacks that are offered. Overall, my mom is happy and the family is pleased. They need to improve a lot on communication, as there have been many days and weekends that no one answers a phone. When the phone then goes to trying to locate a person you are hung up on. My experience has been varied whether staffing is strained or not.

I found the staff were very helpful and open to questions when getting my mom signed up. I find the overall community very friendly.

I was told trash and light housekeeping would be done on a daily or semi daily basis. I'm not finding that to be the case. I think the staff is great, very friendly. My husband has falling issues. He is in memory care, but his falling remains an issue. This is probably not the best place for him, but for the time being, this is where he will remain.

My mother is a resident at Independence Village of Avon and overall, everything has been very good at this facility. The meals have been wonderful. Every staff member that I've met has been great! I would recommend this facility to family and friends.

The staff is wonderful across the board. Very, very friendly and they know the residents. We chose this community because it felt right for my uncle and the cost was agreeable for his budget. The housekeeping is great. The food appears to be good, from what I can tell. Communication with the family is excellent so far. The 4s I gave in the ratings are just because I always feel there is room to grow and build. I would definitely tell people to check StoryPoint Naperville out! They are good at what they do!

I'm currently a resident at Holiday Aurora Pond and I'm new to this community. The housekeeping seems to be okay. The staff has been great. The communication with the family has been very good. The meals have deteriorated from the time that I toured until now. The facility lost their chef and have been looking to rehire, but it has been over a month. I would be hesitant to recommend this facility based on the meals at this time.

Staff is caring and helpful-not hard to find someone when assistance is needed. Food quality okay but has been declining. Variety and number of activities is great-one of the best aspects of life here. Management is flexible and willing to work with families to accomplish what is needed. Food is biggest concern.

I find the staff to be very friendly and hard working.

I have been living at Storypoint about 1 1/2 years. I am happy with the service, food, and the friendliness of staff and residents. On the whole this is a great place for me.

Overall, mom has had a pleasant experience here. The staff is friendly and efficient. I would recommend this facility to friends and family.