StoryPoint Group, LLC

The activities person is full time - 8 hours a day for the memory care. The food that is prepared for the residents there is home cooked. Based on the experience we have had so far, we would recommend this community to other families.

What our family likes the most about the Danbury in Tallmadge community is the staff. The staff members there are attentive and the community itself is very clean. Based on the experience we have had so far, we would recommend this community to others and we have already recommend them to others

That even though there's help there, the person's family still needs to be very involved in their daily life. It's a decent facility but they seem to be short staffed like most places these days. We picked this community because cost was a huge factor.

I like the place. Everyone is friendly. I think they need more activities for the memory care community to occupy them more. Otherwise, it's a good place for her.I felt my mom would be comfortable at Briarwood. And it's not to far to travel to see her.

I would say it was a positive experience. Location was good and it was homey and nice. My mother was there during some of The Marquette's harder years- COVID and wage changes that made it hard to keep staff. They tried hard in spite of it all

My loved one is currently a resident at StoryPoint Granger and everything has been very good for him at this facility so far. The staff is very friendly and extremely helpful. They made my loved one's transition very easy, he felt at home immediately. The friendliness, care services, staff and activities are great! The cleanliness, meals and value for cost are good. I would absolutely recommend StoryPoint Granger to others.

I like how they don't need to call me if my grandmother has a "bad day" like harmony did. I was getting calls so much from them it was exhausting. Story Pointe seems to handle it a lot better. I also like that the director is more experienced in handling certain situations. My grandma seems to be much happier here!

What our family likes the most about the Independence Village of Carmel is the actual size of the facility, it is perfect. No one has to walk too far for anything. Based on the experience we have had so far, we would recommend this community to others who are looking for a place for their loved ones.

When we visited /toured the other facilities we had a higher opinion of cleanliness and friendliness at storypoint than the others, plus we had some experience with their assisted living side.

That they take care of my mom's needs in a compassionate way. We picked this community, because it was close to home & we liked the staff.

My loved one is currently a resident at Holiday New England Club and everything has been great for her at this facility. The staff there is very friendly and seem to care. They offer a good selection of activities for varying interests. However, the phone and internet service is pathetic. Also, finding housekeeping staff seems to be difficult. Overall, I would recommend Holiday New England Club to family and friends.

Nice Facilities and friendly staff. We picked this community because it just felt right.

What we like the most about the StoryPoint Rockford is that the staff really does try their best to work with us on most things, but their follow up has not been the best. However, based on the experience we have had so far, we would recommend this community to other families.

Beautiful place, inside and out Poor communication by staff Lots of confusion about care/services Very poor communication regarding living options Confusing levels of services provided Too much a la carte pricing Delicious meals Very kind and helpful aides Building is very challenging to navigate Marketing staff not competent to gauge proper level of assisted living options Care company very disorganized

The location here is so good.

We toured Provision Living at East Lansing during our search for an Assisted Living facility for our loved one. This facility was beautiful and I felt that my loved one would be very safe here. However, my loved one did not like the idea that there were cameras in her room to detect if she fell.

The deli-restaurant style eating available in the lobby. The piano bar with entertainment all stood out among other communities. Smell, cleanliness! 24/7 access.

Provisions offers technology for safety. My Mother is a fall risk and the sensors offer another layer of protection for Mom, as well as acceptance of use of Alexa or cameras. I was more impressed here than even with my more expensive options. This is a newer facility so the physical appearance was very nice and up to date. It is very clean and bright and it smells great! I like that Mother's unit is built specifically for memory care, not a converted floor or hall. The unit is secure with secure admittance and exiting. There is no exit from the lovely outdoor courtyard except back into the unit. It seemed to be staffed pretty well and they had smiles! The staff seem to like their residents and each other, and there is a relatively low turnover. When we visited, there was interaction between residents in the common areas. The size of the rooms is large enough to accommodate a sleeping area as well as a conversation area and the bathroom is easy access and large enough for Mother's wheelchair. The food looked and smelled good!

The front-line staff are very caring and dedicated. However, they do seem to be chronically understaffed. Housekeeping: These are some of my favorite staff. They are very personable and really helped my mom (and Me) feel more comfortable moving into the facility. Change is very difficult, especially for older people) and they were very helpful in this field. Cooks: They really care about what they are serving and making the residents happy. They do a great job with the budget they have. They keep it flavorful and varied yet still nutritious. Cleanliness: the place is always neat and clean. I was frustrated in the beginning since I gave plenty of time to get the apartment ready (about 4 weeks), yet when I moved mom in, there were still things that needed to be done. Please be mindful that some of the residents are coming from a very nice home into an apartment and this can be a tough transition even without the stumbling block of having the place still in need of maintenance. We have been here since August and the windows still have moisture leaks and are filled with so much moisture, they are difficult to see out of. Parking is very easy and convenient. [Name removed], The Director, (the one who deals with the on-site day-to-day stuff) is amazing and really tries to do whatever we need. Maintenance: I have only met a couple of them. One is very good and really knows what he’s doing and is friendly and patient. The recruitment team: this is my least favorite group. They promised things that were not there once moved in. Example: there must be a generator as my mom needs 24-hour oxygen due to very severe COPD. She is functioning on less than 38% of her lung capacity. I was promised there was a generator for her. Once I got there, we lost power the first week and found there’s only one generator in the Assisted living building. That is NOT what I was told. Additionally, I was told there is flat linen service, not so in reality. However, when we discussed this with the housekeeping, she was very happy to help strip and make the bed as long as Mom washes the sheets herself.

My mom was in memory care for just over a year and the experience was mostly good. The daily activities were excellent, her clothes we washed weekly, the nurses and aids were kind to her. My one complaint would be communication about her health and what to expect as dementia took a stronger hold on her. I would suggest that caregivers ask a lot of questions as time goes on. Dementia is so hard on everyone involved.