StoryPoint Group, LLC

This facility treats residents as their own family members. We could not have been happier.

The staff has been respectful and happy to assist my folks at all times! The only reason they left is due to their financial situation. I also found the staff to be wonderful to work with and we all were very very sad to leave. Call out to [names removed]! And SO MANY OTHERS!!! I know my folks would have REALLY wanted more space in the 1BR. This was a source of angst from my step mom. But, it was normal size for 1BR's I've had. Frankly they had too many treasures that sat out and took up space. I would recommend to others that they get involved with people and things outside their apartment!! The amenities were great. Plenty of available washer/dryers available.

Their dining room is huge and welcoming. My mom loves the meals and the workers there. When someone new moves in they assign them buddies. So they are never alone in the beginning. Couldn’t be happier with the staff and amenities there. My mom even has a patio and she is on the ground floor which is an added bonus. They have plenty of activities there as well and a wide variety.

I would give 5's for all except the on staff medical was not great however they were in the process of changing to a new group. I was very happy with staff and food was good good atmosphere and activities. I found it a great value for the money and they are also making many improvements to the rooms and common areas.

Moving our mother was one of the toughest decisions jobs we had to make. My mother recently moved into her new assisted living community at StoryPoint (Gtown) and the experience has been truly exceptional. From the moment we toured the facility with [name removed] and [name removed], the staff’s warmth and attentiveness made us feel welcomed and confident in our decision including meeting [name removed] and [name removed] who both excel in their jobs. The accommodations are beautiful—spacious, clean, and thoughtfully designed for comfort and safety. The care team is outstanding, ([names removed] and numerous others) providing personalized support with genuine compassion, ensuring my mother feels valued and at home. Daily activities, delicious meals (the team in the dining room from the chef to the servers feel like family) and a vibrant community atmosphere keep her engaged and happy. Shoutout to [name removed] who makes everyone feel loved/valued. I am beyond grateful for the peace of mind knowing she’s in such caring hands.

My mom has been at Provision a little over a year and she is thriving! I would highly recommend sending families in need of care for their loved ones here....they take the time to explain any and all questions one has....they are not pushy...they allow you to "breathe" through the process...they ALWAYS return any emails or phone calls ....my mom was in really bad shape when she entered into their care....within a month she had gained weight and was thriving! I believe that placing her with the staff saved her life! I am so grateful to them for the care she receives which has allowed me to be able to try and gain back some sense of normalcy in my own life! I will be forever grateful for ALL of the staff!!!

Independence Village has a wonderful caring staff that goes above and beyond to take care of my dad. He gets 3 good meals a day, laundry service, bed linen’s changed weekly and periodic nurse visits. The staff is very good at keeping me informed about any problems, issues or concerns they have with my dad health. We are very grateful and happy that dad is getting such good care at Independence Village.

It is a beautiful facility. My Ex seems quite happy there and is no longer isolated, which before was his choosing. He enjoys the staff for the most part I would say his biggest complaint is the food, which seems to change, depending on who the chef is. He was really happy in the beginning, but not so much now I have had difficulty getting answers on some of the financial stuff because I'm helping him out with that. Activities change so that does shift people's involvement but no one is pressured. Plus our two golden retrievers love their new friends!

I am not confident assessing the care [name removed] got because he was in such bad shape, as were other residents in the memory unit. I do believe your facility did the very best possible, but for me and probably other residents' family members the whole situation is really sad and extremely difficult. There are no answers for how to make things better. One tangible negative is with the security at the entrances. Having to wait to be let in while being highly stressed out was super frustrating. But I realize the importance of security, and I appreciate and understand that resident care takes priority over "manning the door(s)". So with that I think everyone did the best possible.

She seems to be doing fine now. We had a bumpy start. I like that they have in house services. They are very good about helping them stay independent as long as possible. The only complaint is the food .

Springvale is a very nice place. I like the roast beef and mashed potatoes, desserts are very good too. Care staff are very kind, and genuine. I really like the Life Enrichment gal, [name removed]. I like that they have a close bathroom to the living room so I don’t have to walk back to my apartment. I like Springvale and all the people I know.

Springvale is a very nice building. I like my apartment, it has a nice patio so I can sit outside and enjoy the sun. The staff are nice, and the food is good. I am meeting new friends and learned how to play a new card game.

We are so thankful for Storypoint! Dad has been living at Storypoint for over two years, and the staff is top notch! All of the team members go out of their way to make him feel at home! I highly recommend Storypoint!

I am new to the community, my apartment is very nice, I was able to put my personal touch to it. I have a patio that I will enjoy sitting outside. I have met some new friends and really enjoy the food.

Very friendly staff. Clean and homey environment.

The building is clean, modern, and thoughtfully designed—plenty of natural light and cozy common areas. The staff are warm, caring and friendly. Their dedication to their residents is evident. Highly recommend StoryPoint to anyone looking for compassionate and reliable senior living care.

I visited Storypoint recently. The staff was welcoming, the community was clean and the residents were fantastic! Everyone is always smiling. I was excitedly greeted by one resident, who is part of the welcome committee, and he told me all about how much he loves living here. It made me feel good that the residents had great feedback about StoryPoint!

The move for my mother in law has been the best thing that could have happened. As age has caught up fast, she has been in need of a little motivation and boy does she get it here! She participates in so many activities, things we didn’t even know she would be interested in and the socialization that comes w the activities has been more than medicinal-it’s been magical.

This is mom's first time in assisted care and the transition to a new place went well. The staff is caring and visible in the facility. The response time is better than anything I've seen at a care facility. Mom enjoys the meals and the kitchen can support feeding friends and family with notice. The facility has 20 units and is staffed appropriately. It is located in a small, friendly town in southwest Michigan.

With time to spare, I visit a friend who works at StoryPoint. The atmosphere was beautiful. Everything was nice, clean and neatly placed Even the pillows have been fluffed. I was greeted with a smile by the receptionist. While visiting my friend, I took notice of how the staff interacted with the Residents. I heard compliments & saw hugs giving. It warm my heart because I've worked with seniors before and haven't seen this in other facilities because it was a Saturday I got to play Bingo.