Stellar Senior Living

We lived at the Chateau at Bothell Landing prior to moving to Overlake Terrace .We moved because of shabby care in their Memory Care unit where my wife lives. Her care here is better and less expensive. On the other hand, I am in a smaller apartment and paying more. I do get three meals vs. two and the food and service is better, On average, I feel i made the right decision. A further advantage is that I am much closer to my two daughters and their families. I did file my list of grievances with Washington State Department of Social and Health Services if you are interested.

Just a wonderful place. Huge rooms to fit the entire family comfortably. Great location. Great place.

I know that they definitely need improvement on their food and their meals. Due to the renovations though, I was not really exposed to their regular operations, so I am not sure how things are until the remodeling is over.

They could get rid of the doctor who attends to the facility. He prescribed the wrong medicine to my loved one, without doing a full physical, so that is just extremely poor and irresponsible. They do fine with providing for the residents though.

Nothing further

At Orchard Park Of Southfork we have had someincidents. I have had to check on medications. They got a new activitiesdirector and that area is improving. Some time the aids they need to slow downand remember these are patients with dementia and Alzheimer's. It isa very clean and nicely decorated facility. The staff polite and well manneredhere. Over all we are very pleased because they well work with you.

I am having trouble with the housekeeping getting done at Orchard Park Victory Lakes. They are ruining all of her clothes by just putting everything on a really hot setting. Also we had to work with my mother-in-law on putting her clothes in a hamper to be cleaned. Otherwise she would hid her clothing. Well, we told the staff about this but they took the whole hamper instead of just her clothes out. So now we are having the issue again of her hiding her clothes and they are not being washed. The staff seem very willing to work with me though. There are also odors in this facility. They aren't emptying the garbage as they should. She does seem to be content there. I thought there would be a lot more activities than there are. I told the staff when we moved her in that she would make excuses as far as not participating and they acted like they would work with her, I am just not sure that is getting done. My main issue is the housekeeping. But again they seem to be willing to work with me on any issues I have had.

They really need improve the food at Lincoln Court. The cleanliness of common areas needs some attention also. I will say mom is doing really well there and that is important, so something is working. The staff need more experience. There was a hair in moms eggs this morning and I couldn't find anyone to help. So finally we just left to go eat out for breakfast. They have a lot of potential at this facility but there are just many things not getting done.

My is living there; he's able to enjoy the food and the staff does a good job.

We really liked the people at Courtyard at Jamestown Assisted Living before they got bought out by Stellar. We have not been terribly happy with them since Stellar took over. Dad has a thermostat that does not work and the repair man for the building said that family would have to come in and fix it, which I find quite odd. Hopefully things will get better, but right now I am not too pleased.

I haven't been entirely happy with Orchard Park. Their staffing wasn't up to level when we first got there. They have since, added a few more staff, so they are working on it, but I still don't think it's enough. It's all hands on deck at meal times, and sometimes they even need to borrow from the front office, and there aren't enough people to watch the doors. I don't think my loved one gets checked on often enough. It's clean and looks nice, and they do offer activities, though it's not a very active community.

The property itself is ok. There is a fancy new one that is built now... In terms of cleanliness, there are some improvements to be done... I spoke to the housekeeping person and they cleaned my father in-law's the room, but half way. Overall. the maid service seems to be lacking a bit and the kitchen is a bit understaffed. They have to order their food, wait a long time and the food is not so good. They do offer some activities like bingo and card games. I have not seen any new programs, but they have movies and outings. My father in-law hasn't signed up for any programs yet.

We didn't choose this location, because it was farther than we wanted to be. We are now here because the Brookdale we were at didn't do a good enough job checking on my loved one, and they needed more care. It's still new, but since they are skilled nursing I think they are a little more on top of it.

Nice property. Not nearly enough staff on duty during visit.

Things at Orchard Park are going pretty well. I'm satisfied with the care they provide, friendliness of the staff, and cleanliness of the facility. Overall I'm pretty happy.

I would like to see more people at the front desk, maybe pay more attention to what's going on. They are a little understaffed. They seemed to be the most friendly of the places I looked at.

$10,000/month for 2 bedrooms; smaller facility than Skyline (merged with Skyline company to become largest provider in U.S.); has all levels -independent to nursing

Bedroom too small.

Seemed like an OK place. Able to talk to some of the residents and got good feedback. However, overall it felt quite 'institutional'. especially the very wide halls (8-10 feel wide).

No Memory Care