Stellar Senior Living

My mom did enjoy the time that she was at The Reserve. She loved playing bingo, started to make friends and had wanted to join the book club. Said the food was especially good, too. However, it is very, very difficult to get a response from anyone when trying to communicate with them. We tried for weeks to get someone to talk with us on assisted living options. In person request, emails and voicemails. Once we were able to talk with someone, they were wonderful, very helpful and nice to deal with. The same thing when we were trying to advise them of mom's passing. Again, very kind and great to work with once we got someone to respond. In all fairness, most likely they, as most places, are understaffed and overworked so we did try and make allowances for that. Staff was always pleasant and helpful- dealt with [name removed] a lot and he was great! And the front desk staff was friendly and helpful.

We liked the staff and personnel that work there and with my mother. The least liked thing was the facility. It is older and maintenance and upkeep were not very good. The rooms were fine, but not most of the other areas.

I'm not sure that my husband got the best care at Bear Creek Senior Living. After his 2nd day, he fell out of bed and broke his hip/hit his head.

It has new owners and some things have changed. The food is my Mom's biggest complaint. The medical person (the one that coordinates all the care) has been difficult to work with. Most of the aides are great! The activities person is really good. Any time I'm had a concern the director is available and very helpful. I'd still choose this center They did win Utah Best of State in 2023

I have lived at Sandia Vista for one and a sixth years. My husband and I really like it here for a number of reasons. The building and apartments are very clean. A housekeeper cleans our apartment once a week. The grounds are well kept. There is a courtyard where we have picnics in the summer surrounded by beautiful flowers. If the residents want to, they can work on the gardens. There are a variety of activities to take part in; bingo, painting, bowling, crafting, kazoo band, shopping and others. Sandia Vista is a great place to live!

There were a couple who that made a major impact on my decision to move to the Palms. Nearly every one of the inhabitants that we talked to seemed to be very happy with their new lives at the Palms and they were very open about their experiences and whenever we questioned any members of the staff they always took time to answer our questions and they truly appeared to enjoy their work. Nearly everyone of the inhabitants said you will love it here.

It was less expensive and food very good. I would recommend to others.

Staff is very friendly, however there is a high turnover. Why? Research this and make efforts to keep them. I've been having bowel problems since I've been there. The food is high in carbohydrates with fatty processed meats and very few vegetables, Also, certain items are in short supply and therefore residents have limited choices at times. On one occasion they ran out of vegetables. I got potatoes chips instead. I can't continue with that kind of diet; I'm therefore leaving next month. Facility is clean; I'm happy about that. An additional $[removed] was debited from my account on the first of the month, without providing the reason ahead of time. That angered me to say the least. From my understanding, the facility is way below capacity. I believe the bottom line is the high turnover, which leaves the residents underserved in the long run.

Mom had to go to the hospital. Staff called us kids with an update on what they knew, where she went etc. We were very thankful for staff staying in touch with us through that situation. Nice facility at a reasonable price. Not the newest or biggest, but good food and mom is making new friends.

I have lived here for 2 years now. The staff is awesome. But the food is awful!!! They just got a new chef but he can't cook. The hamburger is always burnt, the chicken sandwich is taken out of the freezer, microwaved and put in a bun. Usually it's cold. I'm having to buy groceries so I can have a decent meal. What's the point of paying rent when you can't eat the food???? Thats the only complaint that I have. It's a nice place but when the food is awful its discouraging.

Please experience so far. When there have been issues they've resolved them in a reasonable time. Common areas and walkways are always clean. Staff great and easy to work with and always willing to help when needed. There were issues in the beginning but I think they were understaffed and not meeting standards for care but that's been resolved. Management is receptive to listening to issues and working to get them resolved. Cameras are allowed which has been helpful in documenting issues. Food could be better and management has stated they're working on improving. Limited and somewhat disorganized but I'm not sure if that's due to staffing or the health/age of residents. Compared to cost/value it's more expensive in this area when I compare to Sun City, Florida facilities which I surveyed before deciding to bring my mother her to Pearland, Tx.

Hard at first but threw the weeks. Things began to get better. Dementia is a hard thing for everyone. My family is still having a hard time. But I have worked in the field as a Activities Directors for 17yrs. So I know the st

Every person in direct care of my dad is so great. And he is not the easiest person to deal with and they are so patient with him and kind to him, even when he is not so kind to them. His care staff is in regular communication with me. Everyone, from the administrative staff to the kitchen and housekeeping staff, are so friendly when I go in. The move-in process was great. No issues. The place is always clean. I would recommend Southgate Senior Living to others.

What we like most about The Palms at Sun City community is the size of the apartments, the food and the value for the amount we pay each month. The dining room is probably what we are most impressed with.

I've heard from a frequent visitor to my aunt that staff don't interact with patients during free time -- that they're gossiping or are on their phones. They missed taking my aunt to a doctor's appointment when I arranged it a week in advance. The executive director said he'd see that doesn't happen again. Director seems good and effective. Not terribly pleased with CNA's or whatever their title is, given what I said above. Apparently the place is clean and meals are good.

The place is very nice, many of the staff are super. However, there are some staff that aren't that accurate/friendly/dedicated. We've had issues with medication, keeping the person clean, communication, etc. If someone cannot advocate for themselves- they may not have great care. They had a 2bedroom and I got a great first impression.

We picked this community because it was the only one in Missoula. They are understaffed and overworked. Can't find people to work. They have a bus for appointments, charged a $[removed] fee, but cannot operate it because of maintenance issues (tires). They do the best they can with what they have. Very wonderful staff. Caring and upbeat, but overworked.

We toured Thunderbird Senior Living during our search for and Independent Living facility. This facility was nice and seemed okay during the tour. However, the rooms were small and the closets were little. Really though, it was the second person fee that was the killer! This facility was beyond our budget.

Orchard Park of Kyle is very nice and friendly with a good variety of rooms. I am happy to be a new volunteer coming to visit the assisted living residents.

It was a very close second. The people were very friendly but we did not try their food. The tour guide was excellent.