SRI Management, LLC

For the amount of money that family members pay for their loved ones to be taken care of, the attention is lacking. Our family members are bathed maybe twice a week, their teeth are brushed hardly ever. When complaints are thrown at the level staff members, they throw blame onto the family members. There is no communication between staff and family members. Our loved one has fallen several times and yet we call them to check-in. Our family member is also seen wearing clothes that do not only not belong to him, but are 2 sizes too big. The senior staff members solution to our loved one being taken care of is for us to pay extra money for outside sources to come in. They have a complete disregard for our loved one and it's completely unacceptable and unprofessional. We will not recommend this facility nor any facility that Solera represents.

They say they are equipped for memory care but they are not. I would not recommend this community and we had to move our loved one to a different community. We were very disappointed in the creekside.

Some of the staff was excellent and some of the staff was not friendly at all. They did not provide any activities which they blamed on COVID. They did not care about their residents, they did not change them on a regular basis. He had bed sores that no one mentioned. He was not hydrated and had to be taken to the hospital on multiple occasions. Awful care services. No communication between the staff, residents, and their families. Don't let the look of the facility deceive you, we were extremely disappointed.

Terrible!!!!! Please Do NOT place your loved one at this facility!!!!! We moved our precious father here in May of 2019, after having a tour where they made everything sound wonderful. They will tell you everything you want to hear, then never follow through once they have your loved one in. Understaffed, staff on their cell phones instead of watching patients. There are literally only a couple staff members who were angels who actually cared about the residents and did their jobs. We installed cameras and saw terrible treatment of our father. One overnight nurse left our father lay on the floor after falling, while she did other things. Management promised she would be removed...she was seen in his room again on camera. Countless incidents at this facility! Promises of change that never happened. The management do not care or follow through with promises made. Several times we had to convince the actual nurses that there was truly something wrong with our father...after they would tell us they thought “he was fine.” Each of those times he ended up in the hospital for serious infections. Doctors would attempt to call in for emergency care instructions for our father and not be able to get through. This facility looks fine in pictures, but what truly happens in real time and behind closed doors....especially in the memory care “Reflections,” is disgusting. A hallway of forgotten souls. Our Dad passed away only 2 1/2 months after living here, after another tragic accident. Our father is gone.....this review is to save someone else’s loved one.

Beautiful building. The director at the florence location is clueless on how to do her job. But makes sense considering she was originally marketing. They get good staff in and all leave because the management is useless and not helpful at all. They will lie to you and your family to get you in the door and take your money. That's all they want. Dont count on getting anything promised. Carpets gross, rooms are gross DUSTY AND MOLDY. Attitudes of staff are sickening. They care about nothing or nobody around there. They are always short staffed and residents do not get the proper care they deserve. Majority of the residents need to be in a long term nursing facility but they want that money so get them in the door. Meds are not given like they should be. Packs and packs of pills are collected daily from apartments that weren't given like they should be. The only manager worth a damn there is activities director. She does a great job and definitely earns her paycheck. It's not worth the money to live there. They really need someone to go in and walk the management team out and start over. They are running that place into the ground.

I would highly recommend looking elsewhere for good care. This facility is the pits. You can't trust that your loved one will get any type of care. The food is gross and most of the workers are lacking in skill and training for taking care of senior citizens. They charge way too much for the care given. The rooms are filthy and never cleaned. Our loved one that lived there fell and laid in the floor for more than 30 minutes pushing her help button. She went to the hospital and Creekside was still dropping food in her room 3 weeks later. This place needs to be shut down.

Just recently visited a family member and it was such a negative feeling in the building. Not enough staff some of the workers I'm use to seeing are no longer there just a horrible place. The management team is terrible, The Med-Techs are horrible, and the new RSD has not introduced herself whenever visiting she is always in here office either on her cell phone or computer never had this experience before just horrible. This building needs to be shut down yes I plan to have my family member moved.

After two months lliving at this community I can honestly say that I feel it leaves a lot to be desired. It has been a very disappointing experience for me. After visiting several communities I chose to come here and have regretted my choice. The community does not seem to have good leadership, the food is a disgrace, does not seem to be the cleanest around and lacks much in the activities department, but the activities director is great and works hard to make things happen. The aides that have cared for me have been great and do their job well. Have been without transportation to get around, with a promise that new transportation is coming soon but it hasn’t happened yet. I certainly would not recommend Elmcroft to others.

I had to choose a 1 star but there really should be a zero star to choose from. Horrible wretched place!! $$$$$$ root of all evil. If you truly want what is best for your loved one, THIS IS NOT THE PLACE!!!! Don't be fooled like my ignorant sister was . You can put lipstick on a pig but it's still a pig.

Horrid. Looks pretty on the outside but ugly personalities on the inside. They want your money......the could care less about grandma's welfare.

Worst place I have seen all residents moping around never want do nothing only to me I saw residents willing to do anything and happy is when the new activities director was there she was amazing and wonderful you dont find people like her on daily basis she was making a diffrence to the place they should of never let her go that a person that should been kept it ashamed cause residents love her just amazing how fast that activities girl was making a diffrence some got the touch and she definitely had that impact on the place made me like more what was going on but now she gone I believe that was a huge mistake letting that activities director girl go huge who knows what gonna become of carriage hill without someone like her. If they dont bring her back I'm see that residents get better place than carriagehill to be at.

Find an alternate facility for your family member. Since my loved one has been in this facility he has suffered multiple injuries and hospital visits due to neglect. In particular, two outings resulted in transport to the hospital from the lack of training on the part of the staff, lack of care and supervision while on the outing, and a shortage of employees as chaperones. In addition, I repeatedly need to request his room be cleaned properly. The staff turnover is continuous so there is always a need to acclimate the new staff to the needs of my parent. My loved one has had money stolen on multiple occasions with no effort at reimbursement by the facility. There are limited activities for the seniors. Overall, this facility needs better management and staffing.

If you are looking for independent living this is a good place, but assisted living has very limited help and like others have said calls go unanswered and the service is very poor. They seem more concerned with saving money then truly taking care of the residents. Medical assistance to patient ratio is poor and there is never enough staff on duty after hours. Some of the medical staff is great, but others are not and these are nurses!! Food quality is on the par with most hospital food, not an upscale assisted living facility. Many times there is only ONE person serving in the kitchen and sometimes that is the kitchen manager. Seems to be getting worse instead of better. Seriously considering moving. This is just the truth. Like others, have addressed these issues only to go unheard.

It is so disheartening to have a family member or a friend in this facility. These patients do not just decide to have dementia one day. They are at the mercy of their brains and they cannot change that. The care received at Carriage Hill is terrible. There were some of the employees who seemed to care, but they are stretched so thin, and they do not like each other, so that makes it even worse. I realize that these employees make very little money and the turn over is unbelievable, but maybe administration should consider giving more to the people who are making them money or hiring more people to make working conditions better so that these things do not happen. My family member never a clean pair of clothes on when I went to visit. She rarely even had on any of her clothes. Her hair was rarely ever combed. I had to constantly ask them to wash her hair. The answer to that was that she did not want her hair washed. REDIRECT PEOPLE, it usually works. I would not place anyone at this facility if I had any other choice. My family member died and not one person from Carriage Hill even contacted us to tell us how sorry they were. My family member had been at the facility for over two years at this point. Sad.Sad.Sad

We did not have a good experience with this community. My husband was there for 3 days, and 4 nights. I was not the right fit for him, and his needs. This community needs some improvements overall. I would not recommend this community to anyone.

We toured this community when looking for my mother. Don't send your loved one's here! It's a very depressing place. The rooms are very small and they put two residents in a room together and they only have a three foot wall between them so there isn't a lot of privacy.In the Memory Care section they wheel the residents out in the hallway and they sit there all day. The staff was friendly only because they were eager to get us moved in. I would not recommend them.

When I first went in to tour the place, I spoke with [Removed], the sales guy, who took me to [Removed] from family home care services. They made me all kinds of fake promises, that they would take care of my mother, make her appointments, and check on her. It was all a lie. Once she moved in, they never checked on her once. She has a pacemaker, I told them before she moved in that they needed to make her an appointment and they didn't. I would give them an F for how they treat their customers. They will not even fill her pill box. The place itself is a nice place, it has a nice restaurant. But the Susan lady is terrible. She is the queen in her office, and never checks on the residents because that would require for her to leave her office.

Put [Removed] in your search bar engine. Look up Carriage Hill and click on it. Numerous violations and license expired. At the facility on their wall behind the glass is a notice from the state refusing to renew their license and has started the lengthy process of shutting down the facility.

Such a beautiful place! I felt as if my Aunt had finally found the perfect place to provide the care she both needed and deserved, however upon my entrance into the main lobby the atmosphere certainly was not the friendly, home like one that is promoted. During our time at this community the drama increased daily; issues ranging from; inappropriate behavior in the parking lot, allegedly drug addicts coming in at all hours, to a very open relationship that involved those in management, and was discussed freely in front of residents. Activities were posted, but always cancelled, or rescheduled, our complaints about the lack of service that was offered and we felt being well paid for were disregarded and never addressed. My mother received very rude, unprofessional responses when she attempted to discuss ALL of the unethical, inappropriate, and very rude behavior, that not only she had witnessed, but others as well. Bottom line it is a beautiful place and some wonderful people are there and providing the care they are supposed to, however that isn't the case for the management and main office. I would recommend this place if you want a brothel, but not for dependable, peace of mind care. Which they promise continuously, yet can't seem to follow through.

My loved one did not receive the care that was promised to my family during our tour. The community was never staffed properly and there always seemed to be a mix up with the scheduling. They also provided poor care for my mother who has memory loss, I am very dissatisfied and would not recommend this facility.