SRI Management, LLC

Friendly management, understaffed drastically. They are not suited to have the amount of people living there with the current staff. Overall, it was disappointing. Sometimes they didn't even get fed breakfast until lunchtime if they were sick and it had to be delivered. She did like the food there and the kitchen manager was nice.

I have lived at the Village of Southlake for over 5 years. It used to be a wonderful place but it has changed in the last 2 yrs since new ownership. Many of the food servers quit & that leaves only 1 server per meal for over 70 residents & that means meals can take over 2 hours. They shortened their workweek to below 40 hours & that means no one gets benefits. The morale at this place is very low among all of the residents & staff. It has caused a lot of stress & anger due to them changing the rules of what we can/cannot do & we have no say. The food quality has gone way down because the new company gets its food from out of state, frozen & it’s not local like they advertise. They have taken away many things which were included initially in our contracts & now charge extra/double for things that used to be included. Living here for everyone has become very disheartening & stressful. At our age we should be able to live in a peaceful environment & this isn’t it.

It's all smoke and mirrors. I do not recommend The Colonnade at Northdale.

There has never been a hair salon nor a gym appropriate for seniors. Transportation is limited and hard to get. But the quality of the food made up for all the shortcomings. But that changed. It no longer feels like we're living in a fine restaurant. With a change in chefs, things are very different. The dining is not available all day. It's open for three meals, but there are long periods where it's closed. Good luck finding anything healthy. The menu was drastically reduced so it is difficult to find a healthy choice if you are sick of pasta and rice. The wait for your food can be up to an hour and a half. Sometimes we just walk out and leave the food behind. It's usually not worth waiting for anyway. The quality is just awful. The presentation is no longer beautiful. Our celebrations used to be spectacular buffets with many choices of entrées and salads and desserts. The last few celebrations were just a plate of food. The last one we didn't even have a choice of entrées. Just pasta . If you live here, it would be a good idea to supplement your meals with some more protein. Be prepared to live on fried food and pasta. The salads have very little protein and we never get real lettuce - what can only be called lawn, clippings, or tiny trees. At this time, I cannot recommend this place. Check back in a few months. Things can change. We still have perfect location, beautiful grounds, a beautiful building, good maintenance and wonderful residents. The physical therapy team adds an energy and love that can't be beat and frankly keeps a lot of us from giving up on this place.

I would not want to send anyone I cared about to this place. It is severely lacking in all ways. Couldn't wait to get my husband out of here.

Staff- Told everything was All-Inclusive but it wasn't. Different costs were given to my sisters than were told to me. Activities- All that I ever saw was them coloring. The rest of the time they were sitting in the area where the television was. They weren't allowed back in their rooms until bedtime. Food- 2, not at all the way that we were told. One night they had some kind of patty that I had no idea what it was and [removed name] didn't even eat it or know what it was. One night 2 of my sisters were there and she had a desert compote dish of chili and a package of 2 crackers and a piece of cake. Room-2 because the size was alright but when my Mom flushed the commode water ran all over the floor AND human waste came out in her shower. It took two days for it to be fixed. Her new clothes were washed with towels and ruined them. Overall, things were not as we were told. The tours were totally STAGED to make the sell. My sisters were told to get our Mom out of there as fast as we could by two different people, not staff.I know that we may not be your run of the mill family. That's because we were raised by wonderful loving parents and we expect the best for our Mom. That place is just not for our Mom. I'm sure that this is not what you wanted to hear but it truly was not a good experience. Two more things I need to add- 1- The day that my sister and niece went to get our Mom. They asked for Mom's medicine and she told them to wait for her to go check on it. They waited for 45 minutes and she didn't come back. She was giving another tour. My niece did act up after they found out that Mom had been out of her medicine for 3-4 days and it hadn't even been ordered. 2- we were told up front about the Community Fee and paid it. My sister has now received a bill with a Move-In Fee on it for [removed rate] and we Were Not told anything about that!!!

The staff are very nice but quite honestly there are not enough people employed to properly take care of 30 memory care patients. Our loved one was not getting baths, hair washed, laundry done each week. We are visiting regularly and know from day to day what is taken care of. She went from daily showers at home to one in 8 days the 1st week. She was not refusing them either. We finally went down to nurses station after many days of requests and a very nice tech came down and took her in the bathroom, showered and washed her hair, and changed her linens and took her laundry to be done. She felt so much better and it immediately changed her mood. It's been distressing to say the least to worry about her basic needs being met. They all say she is very sweet. And I really like the staff but it is unfair to have the workload they have daily for 2 or 3 people. The food is okay, no complaints. There was an incident where our loved one became very afraid of another resident who pushed her ?? this resident is known for bullying patients and the staff but not sure what can legally be done about that. We are just going every day possible and will continue to address these things and hope and pray they get more staff. At this point we could not recommend Westhill, but hopefully that will change.

The sales director seemed very uninterested in my mother living in the community. She was very rude and seemed like she couldn't wait until we left. The other staff were very kind. The person who makes a first impression should not be so unfriendly and put off if she's trying to sale for the facility.

I spoke to my mother and lunch was wonderful as was dinner and the live music at their happy hour! Communication is my only real complaint. The independent villas are lovely, well appointed and very clean. Yard maintenance during construction on Hwy 9 has declined.

The facility is new so presents well but it is not managed well. We have had issues with meds running out and med mistakes. My family member has to ask for a shower instead of being on a regular schedule. Community activities are regularly cancelled. Admin does not respond to requests for meetings. I would recommend staying away from this facility until there are changes made. There is no accountability and lots of excuses made. We are sorry that we chose this facility. They make promises they do not keep. I feel so guilty that I chose this facility.

I like the décor and the friendly residents. I don't like the harshness of the staff and there has been occasions where they run out of medication that is vital, missed dodes should not happen but they do. They also leave incontinent residents wet for long periods or leave them on the toilet for very long periods of time. I would not recommend this place. It's way too expensive for the care that's received.

My grandparents moved here a few months ago and things couldn't have seemed better. The tour and initial meetings went fantastic and everyone was so friendly and understanding of their needs. Unfortunately, it was a completely different story barely a week into them living there. Aids weren't giving them their medicine, giving bathing assistance, or even being around when an emergency button was pressed. The former head of the aids assured us that things were changing, only for her to be fired a few weeks later. Our family is currently looking into rehousing them because we were told by new management "they shouldn't have been accepted here based on the amount of care they need." We were deceived the entire onboarding process as to what kind of care they would be receiving. Major red flag for anyone looking to move a loved one here.

My loved one was only there for 12 days before they decided they couldn't handle her. They sent her to the hospital then informed us that they would not be taking her back. We were out all the move in fees, plus a month's lease (about $[removed] if I remember correctly) and had to scramble to find a group care home for her. It would have been better for us if they had been honest about what they're willing to do for personal care up front.

I would have rated [community removed] a 4-4.5, but now with the new ownership at Hunter trace, I have to decrease that to about a 2. Food choices are below expectations. Aid staffing is shorthanded. There is a lack of security protocol after regular business hours.

There is not enough staff and the staff is not friendly and caring. Its not good to care for memory care patients unless they have no medical concerns.

They definitely promised more than they deliver. Have to ask for cleaning and help bathing. Under new ownership now so we will see what happens now

The facility was chronically understaffed and as a result, my father was left alone and ignored for large parts of the day.

Our experience was poor communication, lack of care, lack of service/feedback and other problems that occurred with my mom that were never properly addressed/discussed or resolved. Our experience was poor communication, lack of care, lack of service/feedback and other problems that occurred with my Mom that were never properly addressed/discussed or resolved.

The management is non existent the last few months. Terrible communication. Many residents are very upset. They just treated my family member like a number. Had a massive fall and broke his arm on a fall. Never once called to check on him to see if he was okay. Then argument over termination of his lease. Poor management and staff was more caring when cleaning out his apartment.

They were extremely understaffed when my dad was there. They had one CNA that was assigned to my dad's floor, who couldn't lift because of a bad back. She could not help my dad do anything from getting in and out of bed to dressing, etc. The same CNA left my dad in bed several mornings until he missed breakfast, and the PT or OT showed to get him up and dressed. I questioned admin about it many times and nothing was done. We loved the nurses. They were amazing!! I was very disappointed compared to what we had been promised/told before moving dad. Sadly, he passed away only 3 months after being at Westhill. I'm heartbroken, yet happy that he is in a better place.