SRI Management, LLC

Poor value and poorer management. Oh...the "gourmet" meals: New York Style Coney Island meal. How about a regular size, hard to chew, dog with bun...and some chili splashed on it. Wow...delightful. Evening meals are the worst. Why would you feed seniors with a rubber hot dog (hard to chew) and chili when they have digestion problems at night! Oh...and try to catch an office staff person after 130 PM on Friday. Or try 245 on Tuesday PM. No luck. Have you ever had to call at 2 AM because you can't reach a sick loved one...BECAUSE NOBODY PICKS UP THE PHONE...even though a new phone system was just installed. Oh...price increases are a regular part of operations. My loved one, who has dementia, received a note in the mailbox that said...hey...we are gonna raise prices. He threw it away. It wasn't until our accountant raised a red flag. And let's not forget the new golf cart, the new furnishings, the new everything...and who pays for all that? Folks...they are gonna sell Creekside...fyi!

Not what it was advertised to be! It is very clean. The people who live there are friendly however the management is NOT. They really don't care about anyone there. Staff is the worst. They will tell you anything to get you to move in and afterwards they don't care at all. Food - Again false advertising. The activity Director is the only person there that actually cares about the residents.

Quality staff is being replaced by a constant turnover of 'agency' workers. Management claims 'open door' policy but refrains from contact with families. Management actually discourages staff from communicating with family. Very little personal interest in residents is shown by management. Atmosphere of 'fear of job loss' shown by remaining staff. 4.5 months was enough for us to remove mom from a toxic environment.

It could definitely be a great place if they had enough staff to patient ratio there is like two staff members per 20 I think, so these residents are not being checked on when they're in their rooms. It's impossible to care for that many people with only two staff members. The doors to the rooms are extremely heavy for elderly people to open and close. My mom could not get in and out of her room. She didn't have the strength to open the door and close it. It's very heavy. The rooms are very clean. The facility is very clean. The food seemed to be good. They gave them plenty and all they wanted to eat however, not enough staff to push fluids, again you have two staff members trying to feed six or seven people that cannot feed themselves so by the time they get around to everyone, the food is cold. I witnessed this on a daily, feeding one person at a time and then getting to others and the food is extremely cold that's not acceptable for the amount of money that you pay for your family members care. One other huge problem is they have nurses aids giving medication's. I didn't even think that that was legal, but it may be in this day and time which is also unacceptable these ladies and gentlemen have no idea what they are administering to residents and again the medicine was never given on time because they have so many residents. The activity director was amazing!

MB is a huge facility for assisted living and offers good food and friendly staff and lovely decor. But the memory care unit was a second thought obviously. There was absolutely zero “ Memory Care” when my 90 year old mom was there for a little more than a month. The floors are watched by CNA’s and Med Techs for the most part. When you do have the service of an actual RN or one in training, they did not exhibit an understanding of or training for Dementia. Residents wander in and out of rooms and I even saw a resident slap a woman her second day Magnolia, she later fell from her wheelchair on the patio alone, her blood was left behind for all to see, for days. A med tech once told me that every time mom yelled for help, they would record it and have her meds increased! I am grateful for Hospice, they were mom’s only saving grace besides my being there daily to check on her. Magnolia should close the memory care unit and stick to what they do best. A huge disappointment for us.

They do a great sales pitch but don't actually do the things they said they would do. They don't escort mom to meals as promised. They are ok with her sleeping all day and not eating. They don't reach out to let us know she isn't doing well

There is a shortage of staff and care is minimal. Since [date removed] admission, he has had one shower given by staff. I have given him all others. We were promised two a week but I’ve heard every excuse why they can’t do that. I shave him, clean his dentures and many times when I come his walker is no where near him and he has fallen often because they don’t seem to care to remind him he needs it. There is no nurse after 6 p.m. I can’t begin to list all of the items that have come up missing since he’s been there, many in the first week. His glasses, hearing aids, jacket, shoes, throw for his chair, and the one most disconcerting, his wedding band which he has never removed since he retired. I was able to locate his hearing aids at the bottom of a wastebasket. His legs and feet are so very swollen from sleeping so much sitting up in a chair without elevating the foot rest, that they now are seeping. They were not this way upon admission. I would not choose this facility again.

The facility is attractive and clean; has varied activities; is fair with not overcharging points and that is where it ends. Regarding assisted living, the facility performs poorly: inadequate staff:resident ratio; some staff can be dismissive toward residents; food was good until they hired a new lead “chef” and is no longer quality; not sufficiently knowledgeable in medically-involved resident care; high direct care staff turnover; considerable lack of communication between staff, residents, and families; and poor response time. I do not recommend for assisted living services.

We chose Canterfield Assisted Living because of the location and previous recommendations. I regrettably did not tour in person before moving my mother in, but her room seemed fine. However, with each subsequent visit, I noticed s decline in housekeeping and maintenance (which was not good to begin with). It took months to get a burned out ceiling lightbulb replaced. The dog waste in the small courtyard was never collected. And once we noticed dog waste in the hallway that remained for more than 24 hours. My mother frequently complained about the food, which was indeed barely edible. The dining room floor was usually covered with crumbs (even first thing in the morning), and tabletops were not cleaned. Her room had not been cleaned in weeks by time I last visited, and the odor of urine (from neighboring rooms) was strong in the hallway. I immediately moved her.

Our dad lived here, last week the building had been in quarantine we walked into dad's room and it was horrible the condition it was in. Old food everywhere in containers. Bed sheets soiled with feces as well as on the carpet. It was extremely unacceptable. We as family spent 90 minutes cleaning the apartment. When management was approached all I got was excuses and I'm sorry. No charge in protocol will take place very disappointed in this facility

I’m not sure what the issue is, but this place is not where you want your loved one living. They sometimes forget to bring meals, don’t return laundry timely, new employees weekly due to turnover, poor quality food, and poor leadership. Just keep looking, don’t go to this place.

He was "living" there for 3 months but spent all but about 48 hours of that time in the hospital or in PT rehab. We moved him out as we feel going forward he will need more care than they can or will provide. The staff was friendly in passing, but the two times he needed their help and called for them, no one came for over 45 minutes

The facility is understaffed and the needed care and attention was not given resulting in several falls, poor hygiene and my father feeling abandoned. After raising the issues with the head staff, there was no change or improvement.

The staff to patent ratio is too high. The staff turnover is too high. The staff is overworked. And it all shows in the care of the residents. They also don't do their billing correctly. I do not recommend Vitality Living Upland Park.

It's a beautiful clean place, but I would NOT recommend it unless there have been some major changes with staff

Mom was safe but the care was subpar. Thankfully she had hospice coming in daily. She has moved on from Gold Choice to another memory care facility close by! We were grateful to have GC when we needed in an emergency.

They just hired a new director and I believe they are trying more and giving more effort on meals and everything we honestly wanted to move mom months ago but she has made some awesome friends and doesn't want to leave them we have had numerous meetings with the old director then with corporate then the temp director and things are going better we will see what happens

My parents left after a couple of days. They were told that the apartment would be thoroughly renewed, including a new refrigerator. When they were given the key to move in, a number of repairs had not been made. And, the refrigerator was not replaced. During her first day there, my mother fell over a scale left in a passageway. This eroded their confidence in the place. When we presented photos and a list of problems in the apartment, they did a good job correcting them. But, the damage had been done. Based on our experience, I do not recommend them.

It became apparent after a few short weeks that the care within the memory care unit was substandard. Most caregivers tried hard, but lacked training and leadership. Very unsatisfactory experience.