SRI Management, LLC

These answers will be a mix of what I have experienced living in the cottage and visits to the main building for meals. 1The cottage is nice (they are new) with maintenance issues that are unresolved. The 1 is based on the main building restaurant which is supposed to be Five Stars. Since I am in independent living I am unable to provide a good answer. However, from what I have heard the care is not good. The food is not nutritious for seniors and served cold when it should be hot. They went from a dinner menu to serving soup and some kind of sandwich/wrap for dinner. Most of the meat is tough. Hamburgers are your best choice for meat. They discontinued serving salmon which was pretty good since they do not have the bourbon sauce. Many complaints since I have been here with no improvements. They have placemats that are not replaced instead of having tablecloths which should be replaced every day or disposable placemats. Overall very disappointing since we are paying each month in our rent for quality food. Servers are questionable. Not sure where they are getting some of their staff. The ones I have experienced were good Since this is my first experience in a Senior Living community I cannot provide a good answer. Other residents that I have met and have lived in other Senior Living Communities (Florida) are very disappointed with "Vitality." Residents have moved in and than out since I have been here. Hopefully with the new ownership of Pioneer Senior Living positive changes will be made. Only time will tell!! I am hoping as well as all the residents that everything will have a dramatic improvement. The facility is in a great location and it has the potential to be a wonderful living area for seniors.

My loved one was not dressed most of the time, not checked on regularly, they would not use their military pharmacy and ordered medications from THEIR pharmacy (at an outrageously expensive rate), and I didn't believe that they were administering her medications as prescribed. Also , someone was supposed to be there 24/7 to answer inquiries but it was almost impossible to get anyone to answer the phone after and I would have to leave a voicemail for a return call, which was not returned, usually until the afternoon

My loved one passed away [date removed]. Creekside was a terrible experience. They don't know how to handle dementia patients. They let him do whatever he wanted wouldn't get him to shower. Wouldn't get him to eat after five days. I had to pick him up and take him to the VA hospital.

This place has been a disaster for my parents since we moved them in 3 months ago. There is no food service director, no memory care director, and the executive director is a constant turn over. The place was built to look nice, however, everything seems broken. No attention to detail. No one seems to care about how the residents are. I have not heard one positive experience from any of the assisted living or independent living residents. Their words: "I've just given up".

We did not have a good experience with the Colonnade at Carrollwood. My father's admittance into the facility hinged on satisfactory healing of some pressure wounds he had developed on his heels during the course of his rehab stay. In spite of the fact that the Colonnade's representative came to his room at the rehab, placed her own two eyes on the wounds, photographed them and sent them to the corporate office for review, and then told us that he was qualified to be admitted into the Colonnade, they kicked us out 3 days into his stay there because their nurse on staff decided that the wounds were, in fact, stage four and therefore in violation of Florida law for that facility. We literally had to vacate the premises within an hour of receiving this news. It was demoralizing, frustrating, and completely inexcusable, in my opinion. A real money grab that took advantage of a family's desire to provide their loved one with more comfortable accommodations. I would not recommend this facility to anyone. To add insult to injury, the staff nurse, who made this startling assessment after having ripped the bandages off of his heels, left the injured heels dangling off the edge of his chair without any new dressings. They sat there, exposed to air and elements, for several minutes, if not an hour, while people in the facility scrambled to find something to cover them with after we complained. I think they might've sent him off to the hospital without so much as a Band-Aid had we not spoken up and demanded that someone do something to cover the wounds. Just egregious. I stand by my comments about the management, but I do think that the staff and the facility itself are probably better than our experience could reflect.

The first night he slid out of his chair. I rang the bell and no one came. I went to the desk there were four women looking at the monitor flashing Emergency! I told them he was on the floor . No one moved; they told me to call the fire department. He was 145 pounds so it wasn't that he was heavy. The firemen even called the director saying what was wrong with their people. Next morning (I had stayed the night), at 9:30 we woke up. No one came to his room to care for him or give his insulin and breakfast. I rang the bell this time someone came. I reminded her that he needed care. She said someone called in and she was the only care giver and he would have to wait until she did seven other people. I called an ambulance and got him out of there; I could not leave him. Hospital checked him and said he could go back. Told the nurse what happened and he was not going back there. The nurse was lovely and understood She found him another rehab. He stayed there until there from last February to his passing through [date removed]. I would not recommend Village Veranda for a dog let alone my loved one. It was just a bad place with horrible attitudes from the workers. They get new directors instead of new people. They are afraid to confront these workers. They have many complaints very similar to ours, but they change nothing! Please do not send anyone there. I am sorry but I needed to be honest hopefully it will help another family.

My mom lived at this facility during the last year of her life in 2022. During this time she was without multiple medications for varied periods, up to weeks at a time. The administration was aware but did not address the situation and it continued for months as is documented in the records. My family and I filed a complaint with the state of Michigan after my mom passed away. The results of the filing of this complaint and the ensuing investigation can be found at the website for licensing and regulatory affairs of Michigan (LARA) for license [removed]for White Oaks I and II. Contained in the report is documentation of multiple other residents who were without their medications as well. As a result of the investigation, the license of the facility has been changed to a provisional status for a preliminary 6-month period. Prospective and current residents and families need to be aware so that they can advocate for their family member or themselves as they are able.

When I first brought my mom who was suffering from Alzheimer's and dementia to Creekside our biggest concern was her safety as she would escape my house while I was at work I was unable to be with her 24/7. Noted she was as fully able to care for herself when she first went to Creekside The first couple months things seemed to be going great until They failed to give her life saving medication as prescribed by her doctor. The first time she spent a week in the hospital as a result of not receiving her meds. We trusted the mistake would be fixed only for it to happen again. She spent another week in the hospital the 2nd time and needed a rehab. She never recovered and unfortunately passed away on Oct 4th from the lack of care she received at Creekside.

This facility is poorly managed and coordinated by the staff! My loved one has been in the hospital multiple times since moving here. I do not recommend Harbison Shores.

Inappropriate language heard as general conversation from staff, inappropriate dress apparel worn by management and care partner. Disrespectful toward residents from Care partners , staffing with one nurse to 60 residents. Management does not answer phone when notified of staffing needs or resident care at times. . Poor communication and training from management. Over all, I’m very displease with lack of communication with family and staff. From observing, I would not recommend this facility for employment or placement for my love one. Med techs not properly trained , rough handling of residents , especially observed on west side of facility.

My loved one was previously a resident at The Colonnade at Northdale and the experience at this facility was terrible. The staff was just horrible and treated my loved one very badly. My loved one wasn't even there for a month, let alone a few weeks, before we had to move her out. They need new management and staff/people that work there as well. I would never recommend The Colonnade at Northdale to others.

very unprofessional approach by individual in marketing department.Told me not to come see my relative once a week.I was inquring about the laundry which had accumilated in my relative room.I was approched with sarcasim thats not my deparment.YOU were nice when aquiring the business to get her to reside there.the room smelled terrible.found out her was day was on Monday and Thursday yesterday was Friday.The RA in the hall way heard conversation and came in and said she would do the laundry.i did speak with somone in healh wellness.The director was not in on Fridayi left my information on his voice mail.Marketing department individual your behavior is unacceptable.May God make some changes.I will continue to come more often you dont have control over me coming

If we could give all 0s we would. This was a huge disappointment. When I was visiting, I was told so many impressive things. In reality, they didn't exist. The cleanliness of the community was adequate, although some of my mom's clothes ended up missing from the laundry and she ended up with some things that weren't hers, I visited almost every day and not one staff member introduced themselves nor went out of their way to visit with me. It seemed the staff were busy either on their phone or visiting among themselves. I was very upset to find my mom bruised and tore up from falling and not being notified, this was the case not just once but several times. I, also couldn't find anyone who could tell me specifically about what happened. Very upsetting to find out accidents aren't recorded. Apparently, nothing is. Many times when I came, she was sitting in a diaper with diarrhea. When I told they only needed to give her the Muralax once a week , they continued giving it every day. Meals/Dining were fine but staff would have everyone sitting at the tables, usually way before the meals arrived. For activities, up until the last week, there weren't any. There was a calendar that listed each days events but they didn't happen. Very misleading. The only activities that my mom got was sat in front of the television. Many times without her glasses on and in a wet or poopy diaper. I would not recommend this place at all. I was told so many things that weren't true. I was told that each person had a schedule that included bathroom breaks and walking, never happened. I was told she would go on field trips, never happened. I was told she would be involved in activities, never happened. No individual learning plan/activities, no data collected on accidents or medical given or overall daily information, no communication for anything. Very bad experience.

My mother is 89 years old. She rented an apartment in the independent living section and many promises were made. There was constant problems with the food services that were promised, she spent three days in her apartment with NO heat in December and no one in the building could fix it or get anyone to come fix, and many other issues with the construction of the vents, doors, and windows. In addition, her dishwasher did not work, they could not figure out why. She asked them to pull it out and they discovered it NEVER HAD AN ELECTRIC CORD to it. She was promised a face to face meeting with someone from corporate on a Tuesday. Never happened. My mother moved, I called and told them the issues and why she was moving. In addition, I requested they not charge her the two months notice, due to all the issues and was promised a call back after they spoke with management that DAY. Never happened. Now, they are trying to collect over $[removed] from my mom. Do not rent from these folks.

Assisted living has left a bad taste in my mouth. THEY ARE LIERS AND I DONT TRUST THEM. .I don't recommend assisted living unless you can check on them personally every day or every other day... skilled nursing like [name removed] is the way to go but not to many people can afford that

When it comes to the cleanliness, common areas kept clean. Individual rooms were not well maintained; frequently had to ask for changing of bed linens and laundry service. Bathrooms not cleaned weekly as advertised. For the meals and dining services - that is completely disregarded for dietary restrictions which caused issues for our loved ones health. They were often served cold food. The management could not/did not resolve issues/complaints.

Harborchase is the worst place ever, bar none. Non existent on-site management. Patently mean staff and CNAs. When I say "mean," they were profoundly mean. Using loud abusive language, withholding their name tags from me, sometimes purposely giving me bogus names. Nonchalantly abusing my affected limbs out of exasperation, chastising thinking I should be able to move them. Sometimes I actually thought I was in hell. Now I'm in a different place that is 100% better than Harborchase!!! Harborchase has good dining, good food. But the staff is beyond horrible. I encountered 2-3 kind aides. The rest were not.

PLEASE do not recommend or endorse this facility. Brookdale was absolutely horrid. We picked this community, because the tour made everything sound great. Big bed room. Close to center of activity tables. It was smaller,and more quaint. The workers there TRULY do not give a [word removed]

My parents were very unhappy at the veranda. Administration was not responsive to my parents or calls from the family. We were very disappointed and happy when we moved them. The aids were not courteous and when my parents pushed the button for assistance they had to wait sometimes 2 hours for help. We would not recommend this facility to anybody. Their billing department was inadequate and continued to charge us months after we moved out. Very poor management

I would not send a dog there!! The nursing staff for one has to care about the residents and act like they care. To leave a resident on the floor without going to them and to check if they were injured is criminal! Or to make sure residents are hydrated would be nice for the poor souls who were asking for water!! Staff was truly evil!! Others have told me the same evil practices were done when they were there!! The other day we were at the Veranda no one came into my loved ones room until 9:00 when I called! They are diabetic and needs insulin and food first thing. Girl said our loved one was just going to have to wait until seven other people were cared for because they were short staffed! The Village Veranda is a lovely place it will be stellar with a medical staff who truly cares for the residents! They need more staff and professionals who want to be there and are kind to the residents!