Spring Arbor Senior Living

We got the impression that they told residents that were in the lobby that we were coming to tour and telling them to act happy. It just seemed forced and fake.

The hallways were very long at this community and I felt like this would be an issue for my loved one. They also had keys to get into the room and with motor issues that would not work well for my loved one. If an emergency happen it just seemed like it would take a long time for help to get to them.

We thought Allegro was beautiful. It was a really nice place. But they didn't have the layout we wanted, and it was more expensive.

We were not big fans of the layout of the building. The tour also seemed rushed and they did not know that we were coming.

We have had some issues with the care, there was a point where 4 of the main caregivers were out with covid and I was not happy and there have been some communication issues. The care is just now coming back to where it was before. I do wish the staff members were more encouraging and could get my mom out and doing some more activities. Overall I recommend them with some reservations, just make sure you look into it and talk with more than 1 staff member.

We chose Dominion Senior Living of Richmond because they just had more to offer for mom. The only issue I have had is her getting her medications in a timely manner, the pharmacy is slow to get things in. The staff have been very courteous. Other than the medication issue it has been a good experience and I would recommend them to others.

I would recommend it to others. My loved one gets good care. The care that he doesn't get is because he turns it down, so I'm struggling to make sure he gets a bath. I think sometimes the caregivers are not as thoughtful or thorough as they should be in promoting those behaviors. I think they do a very good job of keeping the facility clean. And they have good activities. We just moved in and they're already trying to up the cost, which they said would only happen yearly. So that's been a little disappointing.

I liked that Wickshire Steele Creek was close to where I lived. But it looked really small on the virtual tour, and then in person it was just teeny tiny. I was also concerned that they had wood floors instead of carpeting, which could be an issue if our loved one fell. But the Executive Director was very accommodating. And I liked that it was a smaller community. But the rooms were too small, with just enough room for the bed and a very small dresser.

We did a virtual tour with Spring Arbor and it was difficult because the video/audio were not working properly. From what we saw, the atmosphere was dark and sad. The facility is very expensive.

Our family was able to do an in person tour, but it was in the evening so we did not see a lot of activities going on and there were still some restrictions. However we did get to see a lot of the community, but the value for cost was just a little higher than what we were looking for.

We virtually toured this community and the tour was very good. The staff was very friendly and shared a lot of great information. The tour was well done and we got a good sense of the space provided. They answered all our questions also.

We think the consistency with the care services has been a little bit of an issues. Our loved one has some physical disabilities and some dementia and we do not believe there has been any accommodations for her or anything activities geared towards our loved one. Also the communication could be improved between the management and the families as well as the director of health and wellness and the families.

There was not a lot of physical therapy going on because of the quarantine, and we were not able to eat in the dining room. It did not really meet my needs and every time you left the building you had to quarantine.

I would tell friends that the common areas look pretty and the rooms are nice sized. The care is lacking and it doesn't seem like a good value. I don't think they have a good ratio for nurses to patients. I believe the overhead is high. The rate is aggressively and constantly rising.

Although my parent seems to be taken care of, they’re slightly under staffed for the amount of residents in the memory care unit. They also DO NOT have enough engaging activities especially for those residents who are in the early to mid stages of Alzheimer's/dementia. When the assisted living side has a big event, such as an entertainer, the memory care side doesn’t always get to take part. They miss out on many engaging activities. The activities gal on the memory side does a great job for what she can for the whole group but it’s those few people who can use more engagement who need more stimulation otherwise they’ll just sit around in their rooms watching tv. Place looks pretty but right now, not enough for the residents to do and not enough staff to manage them without having them sit in their chairs or in their rooms.

My parent has lived in this facility since it opened. For the most part, things have gone well. But there have been some real problems with communication with what is going on. Specifically, there have been many changes of staff that have gone unannounced, and details with my parent such as when showers have been given, if and when a flu shot was given, and a salon date that was desperately needed but didn’t happen before a family event. I would love to say all is great, but struggling with this communication issue.

They seem very friendly and happy ,but they require sedation on residents who have a UTI which happened after elderly stayed for a week!!! Nurse will call and demand patient removed immediately. I was very disappointed in care at this time.

Community is for residents requiring an assisted living environment. The facility small, seemed older and somewhat outdated. Rooms are furnished and furniture appear very used. This community was not quite what we require.

Spring Arbor seems to be better than other places my family looked into - more people on staff, which is a big deal. But anyone looking for help for alzheimers need to face the reality that just because you lock them into the memory cottage and administer their medicines doesn't mean you're an expert on alzheimers. I've experienced CNAs treating my mother as if she had a proper working memory and problem solving skills due to their own lack of understanding or care. If you plan to put your mom here, have a very detailed careful conversation with the managers and check on her regularly. [Removed] happens in many subtle ways that add up over time.

This facility was rather nice. However, one concern I had was that the activities that were offered were primarily devotional, which does not very much suit my loved one. This is the primary reason that we did not choose this facility.