Spring Arbor Senior Living

This is a beautiful community from what I saw, everything looked very well-kept. When I toured this community they informed me that my husband would have to be place in the memory unit. I did not want him in the memory care portion of the community. This was not the community for us overall.

My mother was taken in at the highest care level of the Memory Care Center. In my opinion, with the assisted living status, Crane's View should not take a person who cannot do anything for themselves. There is not enough staff to handle all of the requirements of the routine job, much less to take care of a bed-ridden person. Everyone was very friendly and I believe that for the person who can get around on their own, this would be fine. However, I don't believe my mother should have been accepted because they cannot fulfill the total needs of someone completely dependent.

It was considerably more clinical than the Courtyard in New Bern. The furnishing were more spartan. However, the staff was considerably more enthusiastic about helping their residents. They took me directly to the Memory Care area which is locked off from the rest of the area. There is also a walk, garden, outdoor activities area which is fenced off and connected to the Memory Care facility. It is probably 20 by 40 feet, but very nicely landscaped, with a nice walk path. There seemed to be a lot more emphasis on getting the residence to doing something (becoming more active). They can't have many patients (about 8 - 10) and many (if not all) were in the activities center. There were at least two nurses managing the area which was about the size of our living room. There were three of four other areas of similar size including a dining area. There are several residents walking around with walkers, but there were also several just sitting in a chair and day dreaming. The monthly cost is about $5K, but that includes all services. There is a small initial entrance fee, about $500.

We were impressed in the beginning, but now that mom has been there almost a month we are somewhat disheartened. Her room had not been vacuumed for the entire month because it was broken. The call button was being pushed but no help came for multiple hours at a time. The problem continued even though they did research the problem. Then 3 weeks later, we discovered the button only records calls if you hold the button down firmly for a period of time(although I pushed it the same way and sometimes it worked and some times not so much.) There are some very awesome people who work there, but there are also people who are always on their phone Facebook while residents in memory care meander around without support.

They are clean and friendly and have alot of activities. However we pay for nursing and assisted showers for my father. He does not get showered on a regular basis even after a meeting with head of nursing who told me she would personally make sure it happened. And even though they know he has a blood clot in his leg and medication that can cause bleeding an unattended leg wound was found by a family member. Obviously not regurlarly checking a known medical problem either. So beware and monitor.

I toured this facility in search of a new home for my mother. It is in a nice, safe residential neighborhood and is very convenient to shopping, hospitals, and medical offices. It's appealing from the entrance. I walked in and saw several residents waiting as if they were going somewhere. They really didn't seem jovial. There wasn't anyone to greet me initially which made me question the organizational skills of the staff. Finally I was greeted by a very friendly person that I think was the director. She asked me some basic questions about my mother's needs and then we went on a tour. The facility was very clean and didn't smell. The decor was a little outdated. It was nice knowing that they provide furniture (or you can bring your own). I saw a couple of different rooms and they were spacious and in good shape. Some had a great view. The number of daily activities seemed less than other facilities I visited but the menu looked good. There are a couple of places for residents to socialize but didn't see that happening. The prices seemed very reasonable but I felt that the ?director didn't know all of the aspects of what type of care the facility offered (regarding medication management). What made me turn away is that this director couldn't keep my name straight via email, and rather than showing interest in getting to know my mother, she (on multiple occasions) focused on getting the community fee. She seemed to be all about the money, not my mom. Just got a bad vibe from her which set the tone for what probably is a great facility.

Several stories tall, very large, not much of a family type atmosphere. It seemed like they spent an awful lot of money on their public areas, and I didn't think that their private apartments were up to the same standard.

It's more expensive than where he is now but my daughter said if we can get all the kids together we may be able to make it happen. It looks lovely and my daughter says it's beautiful, but beautiful things don't necessarily mean people get good care. You want them to care for your loved one like you would but you can really guarantee anything.

Nice facility with best common areas. Have two waiting lists-1. residents that deposit one month rent for the base rent and 2. residents who place standard $500. While full or partially refundable, the full mo. rent shows decision to live there has been made.

We thought the place was clean and the director was friendly and very helpful there were some issues. We both thought the room was very small, it was very warm in the buiding, and it just had a nursing home feel to it.

My dad is not very happy here. A lot of things that they said they had or would have in the beginning, they do not. They have a van but it is sitting in the parking lot with no license plate. He gave his car away when he moved here, so now we have to take him to the store, all of his appointments, etc. The food started off really good but then it went downhill quickly. There have not been many new residents coming in and so he has not been able to make many friends. The staff walk into his room without even knocking so he does not feel like he has any privacy. It is definitely not what we thought it was going to be.

Make sure that you reach out to the staff to get information because nothing is volunteered to the family. There is no sharing of information on how your loved one is doing. Make sure to stay involved and be an advocate. They also have 19 Covid cases in the facility as well. They are still allowing family to go in even with these positive cases.

This community was beautiful and the same price as the community that we are at now but there was no interaction from the staff and the residents.

I'm not very happy with the place. We had to place our loved one at the beginning of Covid, so we didn't get to tour or check it out very thoroughly. We also had to make a quick decision and didn't have a lot of options. When I go and visit, the cushions are dirty where people drop stuff. Our loved one's clothes are dirty, and it looks like she hasn't showered. She doesn't even have a shower in her bathroom. They take each resident on certain days to the shower. She has clothes, makeup, and other things that have come up missing. The furniture and décor is old and outdated, and they don't let your loved one bring their own things in memory care. It's just really depressing in there. I know the girls work hard, and they're nice people. But they're not really doing anything to help the residents. I don't know if they have too much on their plates. There seems to be a minimum amount of staff, and I know they've gone through a lot of turnover of managers and nurses. I don't really see many activities going on. Maybe 1 out of 20 times I go there they'll be coloring or painting. I see activities all the time in assisted living, but not in the memory care cottages. I've read so much on this disease, and I know it's important to keep their minds busy. And that's just not happening here, even now that things have opened up after Covid restrictions. They're charging quite a bit of money for memory care, and I just don't think it's worth it because they don't keep the residents' minds busy. And my loved one is really declining since she's moved here. She says the food is the same thing all the time, and she's lost weight. We're torn about whether or not to try to move her. Most days she says she's comfortable here, and we don't want a change to completely disrupt her. But if I had to do it all over again, I wouldn't have put her here.

Management weak. Serious errors in administering care. Understaffed, though the staff of caregivers is excellent, though there are too few of them.

The care and cleanliness of the inner facility is wonderful. The food Is not very good. The portions are the size of an appetizer. You can request more and that saves waste from those who do not eat their full meal. It does become annoying to have to consistently ask and then wait again for them to bring more. The menu is limited and to much soupy dishes and fried foods are served. The cleaning service leaves a lot to be desired. They come once a week to pick up garbage and from each apt. and fail to wash floors, dust and scrub bathrooms. There are hidden costs like bath assist. A new and healthy menu would create this newer facility to grow.

The staff here did a nice job with our tour and they were able to answer all our questions and they took their time showing us around. The memory care unit here just did not feel right for my mother-in-law, there was not much activity going on and in the end we felt that she would be better off in Arizona with us.

The staff at this community did a nice job with our tour showing us around and answering our questions. The memory care did not seem to be a very active, kind of drab and I did not think my mother-in-law would have enough to do here. We were also concerned about the option of bringing in her own personal caregiver as well. In the end, we felt that my mother-in-law would be better off in Arizona so that she could be close to us.

The overall care was severely lacking. There response time to my mom pushing her button was slow and she even had multiple times where she soiled herself because they never came to assist her. I received multiple calls on a daily basis from my mom about needing assistance and the staff not showing up for her. The food was sub par and not what they talked about in the tour of the facility. They stated that the food menu was built by a dietitian but my family could not tell as they served my mom hot dogs on multiple occasions for a meal in the same week. Again, my family and I had to bring up food for my mom almost daily. The amount of money we were paying The Piper a month did not equal the service received from them. Overall, I and my family, felt deceived by what the administration of the Piper touted as what they would and could provide versus what we and my mom actually received. Thus, after only a little over a month we removed our mom from that place. It is a very dark time that I'm happy to say is now behind us and part of our past.

Our overall experience has been less than stellar. I would give it a two. We are having difficulties getting our stepmother the care she needs and is paying for. We have an appointment with [name removed] a week from tomorrow hopefully, we will be able to resolve some of these issues at that time. I appreciate you reaching out to me.