Spring Arbor Senior Living

Overall experience: ok, a lot of turnover... currently there is uncertainty, apparently they are under investigation, facility could be closed sometime this year. Friendliness: very friendly and pleasant staff Quality of care: overall good care... I think the more the family is visible and present, it impacts the overall care of the resident (I am there all the time) Food: mediocre at best... Activities: they seem to have a good amount of activities (my father does not attend) Value for the money: I think it should be based on individual needs-... I feel like I pay a lot for the room itself, my dad is very still independent and so he does not demand a whole lot of care.

The staff was all very kind and helpful, there were some billing issues that required us to really read the invoices carefully and reconcile the inaccuracies with the accounting office. It was totally adequate and met our family's needs at the time.

It was nice to find a place for dad to stay on short notice even though it was short. Staff was friendly, not sure if English was the first language or not. Amenities that were discussed before dad coming were not available and the staff didn’t know where it was or if it existed when we asked about it (whirlpool tub). For reference, it’s in the memory wing on the second floor and you have to schedule use (not readily available for everyone.) That said, dad passed on day 3 of his stay. Our experience was limited. After dad’s passing the manager did bring dad’s original check back for 2 weeks and we wrote a check for the days he stayed. I thought it was a nice gesture on their part vs going through refunds on a prorated basis.

We picked it based on the environment and fresh atmosphere. Hopefully, things improve with communication between family members and staff.

Alto Wheaton was nice, clean and newish. The rooms were VERY small and the overall feel of the place was more institutional and less homey than other places we toured. More than any of the places we toured, Alto felt like the same place we were coming from. We weren't convinced that my mom would get the individualized attention that she needed here.

Be sure to visit in the morning and late afternoon. Very different feeling and people working. As with everywhere, you will find really good caregivers that are good at their job and others that probably should not be in this career field. There's been a lot of change over just in the four months we have been here in leader ship and staff. I truly believe they're trying to fix some of the issues that they have had at this facility. Making an effort gives hope that they will be able to staff positions with the right people.

The people we met on our tour of Anthology were great. But I didn't like that their memory care unit was on an upper, rooftop level. So you took the elevator up and basically didn’t come back down, which was a concern. Memory care lacked green space to go walking. (I don't consider astroturf to be green space.) They did have a rooftop patio the residents could go out on, but I just wanted more outdoor space for my loved one to move around. Activities were also a concern.

I toured this facility. It's fancy, but the set up/taking an elevator wouldn't have worked for my dad.

It's a nice facility, friendly staff,clean, and warm atmosphere but quite expensive when you start to have the add ons for each level of care and then add on the medication.

We really liked that this community was family owner, however we weren't sure how the care would be because of that and deterred us from this community.

I have mixed feelings about Dominion. I think they were a very good facility in a lot of ways. It had all the bells and whistles and looked pretty. The people were very nice and welcoming. The staff seemed to genuinely care. But my love done was only there a month, during which time she had four major falls, a broken clavicle, repeated UTIs, the last of which resulted in sepsis and her subsequent death. When I would address them not cleaning her properly, they told me that patients have rights and they can't force them to take a bath. I feel like their actions contributed to her death. Multiple times when she went to the hospital, they sent the wrong resident's medical records, and the hospital had to call them to obtain the correct records (which was concerning because of her penicillin allergy). Dominion was was very kind to her and good to her otherwise. The aides told me how much they liked her and wanted to help her. They always answered my calls. But their nursing care and hygiene care was not as good as it should have been. They repeatedly told me they were not a skilled nursing facility. But basic hygiene of changing Depends and helping with showers is basic care.

Our family had an in person tour and it was a really nice community and friendly staff but wasn't going to work for our loved one

It ws more expensive, and the residents did not seem as happy.

[name removed], LPN, in the Rosedale Unit, is Awesome. She is very Professional and Goes Above and Beyond for the residents in her Unit. Although short staffed and overworked, [name removed] always has a Smile and is very respectful to all residents and Family. She is very kind, compassionate and Professional. If you had other employees with her Qualities you would have more satisfied patients. [name removed] should be Recognized for her Outstanding Performance and Receive a Cash Award.

When we moved my loved one into The Canopy at Warner Robins they were fully staffed with no issues. Within a week, one by one people started leaving. Before my loved one moved out there were only 2 ladies on the day shift that were working part time and they were the best ones there, the others were not the best. The weekends were especially hard and they brought in agency employees to try to help. Unfortunately since they were short staffed, that affected other areas of the facility and we were disappointed with the experience overall.

This is a locked memory care area. Communication was good with us regarding my loved one. This is all on one floor. Activities included arts and crafts, exercise and puzzles. That was all I seen for activities. The residents were friendly and made my loved one feel welcome. Over a period a time, no one wanted to sit with her after that. I don't know if her behavior had something to do with that or not.

The biggest issue we have had with The Canopy is responsiveness from the staff and overall communication. There was not a lot of direction on medications and how that all works. I think they could have done a better job with explaining everything up front and helping to assist to make things run smoother.

We asked this community about covid vaccines and were told that they could not reveal who had vaccines and who did not and i was not impressed with this at all. I felt like if my mother was going to be here I needed to know this to know that she was protected.

Sometimes when you walk in, there is nobody there so anyone can just walk in and we thought that was kind of shocking. I think they could use improvement on communication to families on things that are going on within the facility. Overall it is a nice place that is clean and the staff members are friendly. I just think there are some things that they could improve on.

We got the impression that they told residents that were in the lobby that we were coming to tour and telling them to act happy. It just seemed forced and fake.