Sonida Senior Living

As a speech therapist with 25 years experience, i have been in many various clinical settings. What is frightening to me as a professional is the very little lack of regulations and state/federal oversight of Assisted Livings and Memory Cares. Because these type of facilities do not accept Medicare and/or Medicaid and do not directly bill insurances (long term care policies simply reimburse families and do not directly pay these places), there is little oversight. These places get private monies with very little policing mostly done by families who are not familiar with the few rules and regulations imposed. ALFs and Memory Cares are money-making machines often being bought and sold. There is very high patient:staff ratio, high staff turnover with minimally trained staff. Mom chose The Addison because it had a home feel. Couldn’t have been further from what she/we experienced. Staff would ignore her, did not keep her clean, 2 mos without housekeeping resulted in cockroach problem.

My mom had a great room on the first floor, close to the door so she could take her little dog out when needed. They had someone that wanted that room (I imagine for a higher price). They told my mom if she moved to a room on the 3rd floor they would not increase her rent. She did and 3 weeks later got a notice that her rent was being increased. She gave 45 day notice that she was moving out because she could not afford the increase. After she moved out, I received a bill for 2 months rent because they insist she did not give notice.

We have since moved after only 6 weeks very disappointed. Nothing was as sold as. Dining was not good, staff did not pay attention. No follow through with things that were asked for . Laundry, cleaning ect. After I gave notice they didn't cared or gave concern.

First we were told that [name removed] had to be walking independently prior to moving into the assisted-living. So she had broken her ankle in rehab and we had to wait before she could move in because they said she had to be walking independently. When the rehab facility called and asked them about that. They said no that she just needs to be standing independently. Well during that month that we waited we were quoted $[removed] for a one time facility fee and by the time we moved in even though the paperwork still said $[removed]They charged us $[removed]. And then they were charging her $[removed]a month for showers and when I questioned them on that because they had never given her a shower, they looked at me and asked if I'd like them to take it off the care plan? There's a simple answer for that. What do you think? They did not clean her room like they said they would. Oh yeah, speaking of cleanliness I have pictures of how dirty the room was when we moved in. It was absolutely disgusting. Her basic care plan was [removed] and they were charging $[removed]a month to distribute her medication's. The first month she was there. She was only there one night and they charged us the full amount of everything. Her care plan went from [price removed] and I called hospice in so hospice was coming in and taking care of her and pay me a raised her care plan to [price removed] a month. So Palmilla was doing less but they charged us $[removed] more. When I questioned it And went through the care plan with them that's when I discovered the shower charge and many other charges that [name removed] was not receiving. I asked them if I could take it off the next month care plan and they told me no that corporate office had to approve it. So all of the extra charges should've been taken off for the month of July. [name removed] passed away [date removed] and instead of giving us any type of refund they charged us over $[removed]for the half a day of [date removed] that she was there. Another thing was how they ordered the medication. The first month [name removed] was there. They ordered her Tylenol and a few other over-the-counter medication's. [name removed] was there one night I got a bill for $[removed] the next month she was there three months I got a bill for the exact same medication's for $[removed] the last month she was there. I noticed they had ordered her car three times in one month. They had ordered it on the seventh of the month the [date removed] of the month and the [date removed] of the month.

Short staffed, memory care unit looks like a psych ward and stinks terribly. Some of my mother's clothes and sheets were missing, and some aides didn't even know what sun-downing was, which my mother had. It was a terrible experience. I would never recommend Waterford to anyone.

Positives, There are a few employees that care for the residents. I left names off since the reviews tend to redact names. Negatives- Lack of checking on residents- I saw very few employees in the room checking on my dad lack of assistance with bathing and hygiene i.e. my dad rarely had his teeth brushed to the point of film on his teeth meal plans not followed towel rack broken and stayed broken for two months 13 pound weight loss in a 2 month stay lack of empathy of the director and the absolute rudeness and lack of explanation to families.

It is very expensive to move your family member from one facility to the next. But in my mother's case, the move was needed so give me a couple days and I'll think about it. Each month they added different cost to my mother 's bill. When I questioned the extra charges .Each person gave me a difference answer. My mother was moved to the memory center about three months after she was an assistant living, which that didn't surprise me. The staff was not trained properly to know how to handle people with dementia. I went every week to see my mother, and I witness this with other people in the memory center. So I can only imagine what they were saying to my mother when I wasn't there once the agitator and she would act up then it would cost her more money at that point I had it.

I would say the biggest way they could improve would be leadership organization and communication. They had a lot of services they claimed they provided during tour that were not offered after move in. Transportation, lack of activities and food quality was a regular issue. Individual caregivers were kind but my grandmother felt that management staff was regularly rude and dismissive to her. She experienced missed meals, missed showers and surprise undiscussed charges on her bill for care she never received. Most of the issues could have been resolved with a conversation, plan and accountability but this was something we never received at Waterford.

It was a terrible place. It stunk. They didn't take care of my father in law. The staff sat around playing on there phones. We had to move him out of there. I would not put a dog in there.

I’ve had the opportunity to interact with The Waterford at Round Rock and wanted to share some honest impressions. While the community itself has potential and a pleasant environment, I have some concerns regarding the staff and overall operations. The staff, overall, seems to lack adequate training. There are moments where basic communication or care procedures don’t seem to meet the standard one would expect in a senior living facility. This creates frustration and uncertainty, especially for families entrusting the care of their loved ones to the community. The Executive Director is fairly new, but she comes across as knowledgeable and committed. She seems to be working hard to improve the community and support her team. With time, her leadership may help stabilize the staff and improve operations overall. However, the nursing situation is concerning. The current nurse is also new to the facility and, based on interactions, seems to be inexperienced. Her attitude is not pleasant

New caregivers lack sufficient training

Not enough staff available. Do not take care of the people. Not worth the price that we pay. The director is not managing the facility well at all.

Palmilla is a place I would NEVER RECOMMEND. "0" for all questions! I was there just over a month before I moved to [community removed]! Between the $[removed]I had to pay to hold the place to all the other charges they had, I was out $[removed]!!! I am not kidding about that amount! I hadn't even unpacked but they still charged me another $[removed]+ to clean the apartment. Management was HORRIBLE & offered NO refund. The food was good but when I found a COCKROACH in my apartment they said I probably brought it with me. I also heard similar complaints from other residents who told me that when they complained they were told "if you don't like it here you're free to move " they are taking advantage of the elderly

1- all categories for memory care at Waterstone. The day staff would tell us the night shift were terrible. I had to get hospice involved immediately. She died in [date removed]. Was only there for 4 months

The old management that was in place when we got her in there was amazing...the new management that came in a month or two later is horrible.Under the current management: they have one housekeeper managing well over half the building. They are friendly, but not helpful or forthcoming. Food made her physically ill multiple times per week. She was safe, but hated being there. My scores under the old management would have been 5's across the board, but they fired everyone who made the place great.

Great place for Assisted Living. Once we moved our loved one to Memory Care there we didn't have a great experience. They are equipped to handle "pleasantly confused" residents but dementia doesn't always take the same path. Our family member had some trouble and we didn't get the support we expected from the Ashton. We ended up moving them to a primary Memory Care facility and it's been such a better experience.

Placing a loved one somewhere is never an easy decision. My first choice didn’t go so well, so I waited a while before trying again. [community removed] had recommended that my husband not come on. Therefore I needed to place him somewhere. Willow Grove was second on my list from the first time searching. I thought that the fact it was an established community was a plus. However, this past experience has left me feeling it was all about the money. I was very upfront about my husband’s physical combativeness. The nurse seemed hesitant prior to assessment, so I was surprised and relieved when he was accepted. His clothes spent more time there than he did. After two days, he was sent to Geri Psych. If I had not inquired if they would take him back, they would have gotten another months rent out of us. Then it took almost a month for me to be refunded. I still feel I should have been refunded for the community fee.

The care provided to my mom was not good! We consistently had to clean up her room. They did not regularly help her with incontinence issues and left dirty incontinence items in the room that we had to clean. She was never taken outside the memory care unit. They seemed to not pay much attention to any of the residents. Not sure if they just were not equipped to provide appropriate care or what. After we voiced concerns, the care seemed to go downhill. The eventually put her on hospice care, but that did not seem to help much either. After telling us that they would not ask her to leave, they sent us a notice giving 30 days to move her. We moved her to a facility in West Des Moines, IA and the level of care was night and day!! I would never recommend anyone sending their loved one to Crown Pointe.

It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.

Overall experience (Higher level staff mishandled my loved one's Alzheimer's care in assisted living. They misinterpreted her actions, and only thought in absolute terms which led them to jump to detrimental conclusions. Their responses were very inappropriate for someone with dementia and caused my loved one much added anxiety.) Cleanliness of the facilities -(The unit and common areas were all clean) Quality of care - (Incompetent in caring for residents with dementia.) Administrative staff (Very unprofessional, volatile, poor communicators, unethical and very profit driven) Activities (A more regular exercise class should be offered to promote routine well being. More supervision should be available for first time participants in activities.) Value for the money (Added costs after moving in were uncontrollable.)