Sonida Senior Living

Improper medication administration to the point my loved one’s safety was in jeopardy. All this company seems to care about is money. Beware looks and management is deceptive. Response time poor. My sister had to go to ER 3 times in 3 months. Found out medication wasn’t being administered correctly. Administrator apologized for improper care but nothing improved, only got worse. All she cared about was getting paid for 30 days after vacating facility due to my concerns for my sister’s safety. Operated facility without a licensed nurse for over a month.

We had a very poor experience unfriendly uncaring staff. Unclean. We moved our mother out within 30 days of arriving. She is currently at another very good facility.

There were others there who were quite happy at The Waterford. It just didn't work for us and I wouldn't recommend it if someone asked me.

DO NOT put your loved one on the memory care floor here. The first floor is pretty, inviting, engaging, smells and looks really good. The second floor, the forgotten floor, the one where the worst changes happened throughout our stay (because nobody sees it) was sad, hard to watch and disgusting. In 2022 this place was better than it is now. Changed hands multiple times in 2.5 years. It went downhill…way down. By the time we removed our loved one from here the second floor memory care always smelled, was unsanitary, dirty walls, activities posted didn’t happen, inappropriate shows on the tv, no guidance, no real help, put in front of the tv sedated. I sat in the tv room with 23 dementia residents for 30 minutes and NEVER saw one caregiver or med tech during that time. When I would see a med tech she was often leaning on her cart on her cell phone. These residents were left on their own. [name removed] can tell you that they weren’t…but they are. More review on [name removed]

Private run is much better we found that out. Need to have private own not a corporation. I wasn't happy very poor run only money is what they want.

Our Parents were there for awhile, but when we were finding their medication on the floor quite a few times and when they would press that button to notify someone to help - it took awhile for anyone to show up. Things there went down hill fast and thank God we moved them out of there!!!

This place could care less about your parents. Mom lived there for 2 days and a girl came and gave her her meds and night. Never helped her to bed and mom fell and had a lump the size of a baseball on her head. We moved her out asap. If you love your parents please keep them away from this place

Pretends to put their residents first, but so much behind the scenes. Horrible food, inexperienced staff, dangerous environment, put money before the care of the residents, unhappy staff, business office run horribly.

Not able to define what residents need. Not trained to detect what people with dementia need or require. Asked to move my husband out after 7 days because of dementia. Do lots of research befor considering. Not just their sales pitch.

They did not keep my Mom clean. They didn't change her clothes for 4 days or brush her teeth. Her pads were discusting! I started marking the underside of her pads to see if they changed them every day and no they didn't. At least 10 times she had b.m on her bottom her pad and some times on the toilet.. I went through her dirty clothes and there were only 2 pair of underwear and 1 pair of socks and her tooth paste was still in unopened box. They didn't go outside or wash their hands before eating. Only when this one gal was on duty did mom get water offered to her. Her bedroom floor had not been mopped for at least 2 weeks. She cried all the time. She brought magazines and coloring books with gel pens but no one would offer them to her. It was absolutely freezing in there. I feel sorry for everyone living there. Many residents don't have family to come and check.I didn't know there was a third man living there for over a month because I never saw him but 1 time. Please no referrals

The staff was not very helpful to my husband and me. He fell coming in one day. Could not get them to help with his injuries. He had abrasions on his leg which got infected. The staff in the kitchen acted like they were doing you a favor by waiting on you. All in all not a great experience.

My father's experience with Amberleigh, was terrible? He was only there for <3 weeks and it cost him over $[removed] and they would not give any back. We had everything out of the room so that they could re-rent the room at the beginning of August and they still would not refund him any of his $[removed]. So my father's experience and my experience with Amberly was terrible and I would never recommend anyone to go there.

First meeting [name removed] seemed like a great caring facility. However, we are entering month 4 and nothing has been as we were told. The staff is very kind, but things are not functioning in a way that is acceptable. A new team is currently in so hoping things change for the better, but as of now the food is a disaster, no set menu to residents, no indication there is any dietician and the quality is lacking immensely. The bus has not run almost for the entirety of my grandmothers time here. No outings, no transport, cancelled events etc. activities are limited and it’s especially detrimental to someone like my grandmother who relies on social interaction. She’s had maintenance issues in her room which damaged some of her most expensive furniture and belongings (flooding from ac unit that lasted for weeks) and then had the audacity to say it was from her 2 cup cat watering bowl?! When the entire living room flooded and they had to put a new unit in twice. Things are not good here.

My mother was there, and I can tell you the care is second rate. The memory unit is nothing like the assisted living. People in that unit suffer with dementia the hands-on staff consist of anyone who will take the job, job openings in that unit are a revolving door. These patients cannot speak for themselves. Both my brother and sister and I brought many issue`s to their attention, both to the staff and the management, we were always yes `ed to death with no results or at least long-lasting results. Many times, one of would go as we tried to make a point for one of us to drop in daily, and she would be in need of an undergarment change. Simple instructions like applying the daily pain patch to her were ignored. It always amazed me how the half hour check in sheet would be already filled out and initialed for the entire day. It was not a well cleaned unit. .A raging infection from not being cleaned properly after bowel movements. 30 days intravenous /hospital inpatient.

My mother went in this facility walking, and came out in a wheelchair. They talk a nice talk and hit all the bells and whistles, but my mom was filthy, her clothes were filthy and I caught her eating off the floor. She ended up in a hospital because she was severely dehydrated.

Dirty , stunk, staff was mean to the patients, food was horrible, didn’t change sheets for 4 weeks, had unsafe conditions, administration would not return our calls about concerns. I would not put a dog in that place. We move him to a much better with a great and caring staff

Great sales pitch! Don’t Trust what they tell you. Mom was there for 10 months food is terrible I wouldn’t feed it to my dog. She didn’t get her showers unless we complained and was supposed to have them two times a week. We were paying for level three care one day I was told by a nurse she wasn’t on level three she didn’t know, At that level she should’ve had care helping her get dressed and being taken for meals Amongst other care she should’ve been getting at that level she was not. she sat in that room with no one checking on her. Unfortunately mom passed away we were told we had to give a 30 day notice how do you do that? In the end we had to pay for two weeks. They can’t keep there staff no one returns call. Do your research before you put your loved one there.

The staff is horrible at communicating with the family.

There is nothing to like about North Pointe, they could improve on everything - such as responsiveness and hire staffing that actually cares about the residents there

Inexperienced and incompetent management results in emotion-driven decisions (rather than logical/rational) that can endanger the welfare of their residents. I'll report healthcare violations with Florida's Agency for Healthcare Administration to request full investigations. The formal complaints may take time to appear on the AHCA website. Beware of this facility. There are many better options. Qualified and experienced management is paramount. This facility lacks both