Sonida Senior Living

My loved one was previously a resident at Courtyards at Lake Granbury and the whole experience was terrible for us. My loved one was in Memory Care. Based on our experience, I would not recommend Courtyards at Lake Granbury Memory Care to others.

I would not recommend the Etta to anyone. Honestly, I have nothing good to say about them. Medication (or lack of) and cleanliness was always an issue. Every couple of months they recommended/implemented extra levels of care for additional money each time a concern was raised. Lost clothes and blankets constantly, meds on the floor frequently. Just all around an awful experience and place.

I wouldn't recommend Benton House of Oviedo to anyone. They had poor management. There was not enough staff. There were no activities. The residents would go into Memory Care and come out and nobody would be watching the patients in there. We paid a lot of money and got nothing. My loved one fell 4 times the week that she passed from a brain bleed.

Make sure you have your information in writing! My brother was there less than 24 hours before he passed. We had paid to join the facility and the 1st month. They refused to refund us any money and just kept giving us a run around!

My mother was there for two months. She hated it there. I hated it as well. People sitting in wheelchairs and urinating and no one noticing it. A woman walking down the hall after having soiled herself, crying and no one noticed. One of the servers at meals practically threw the plates on the table. No respect at all for the patients. We moved mom out of there. She lived with family until she passed away last [date removed]. She was happy. For the price of Beacon, I found it unacceptable. No telling how mom was treated when I wasn't there. I do not recommend.

I would not recommend this facility to others. My mom was asked to have 24 hour care provided by our own expense. They said she was exit seeking all the time. When we moved her to the new Memory care facility we found out that Waterford was not giving mom her medication regularly. The medicine is in a punch out pill container and she had many left when delivered to her new home. We were not happy. They would let her sleep all day, skip meals, etc. When it came to the exit seeking and Waterford requesting we hire 24 care for mom, we told them to go jump in the river. After that they were going to give mom notice to leave. We found a place through mom's physician, and moved her in less than a week. Thank goodness there was an opening, we were very nervous. Since then, mom has had great care. She receives her medicine in a timely fashion. They make sure she is up during the day, activities are much better, and mom is happy in her own way. You can tell it feels more like a home.

In November our building's director came to me and asked me to give up my two bedroom apartment because in management's opinion I wasn't paying "enough" rent. I was willing to negotiate and move to a one bedroom unit. However a few days later she came to me and told me it would "Be in my best interest" to move to assisted living. I refused to move to assisted living. I am a healthy 80 year old; I have no physical or mental limitations. She told me I had to apply for PACE assistance, because the state would pay an additional $3,000 and my share would only be $2,000 per month. I told her that sounded like insurance fraud and refused and I didn't believe I would qualify for the program. She said I would qualify based on my age alone She told me that they would raise my rent and evict me when I couldn't pay it

My parents were mislead!! This is not an assisted living facility, if the resident falls, they have to call the fire department!!They don't have help!! The food is terrible and they don't receive the food they ordered! They were under the impression that they would have help, but they do not have help. They constantly do not receive help!!

If I could give it a negative rating, I would. My mother-in-law was in the Memory Care Unit for just under 3 months, and it was not a good experience for her, my husband (her son), or me. She was not properly screened prior to entering, and my information was not relayed from the sales department to the nurses. Therefore it was an inappropriate admission and she had to make a disruption move to another facility in a short amount of time, and her dementia dramatically increased to the point of dying from it a month later. Before entering, we were reassured that the medical staff could prescribe needed psychotropic medication and we found out that this wasn't the case. The staff had very limited therapeutic approaches and could not deal with my mother-in-law in her advanced late stage dementia, finally resulting in us hiring an outside caregiver to assist her in the Memory Care Unit. This place seems to only be able to deal with very quiet, passive dementia. The atmosphere of Cedar Lake's Memory Care Unit was very poor. It isn't homey at all, especially in the evening when the residents sit against a wall with a large table in the middle (that was used by the activities people), watching tv, with maybe some aides also there looking at their phones. It had a very institutional feel. Some staff did not bother to hide their displeasure or anger. I initially was quite impressed to hear that some Cedar Lake staff had been there since the opening, but I found out that that wasn't important and that even agency fill in staff can provide a higher quality of care. There were some staff who were friendly. However, there were some who constantly gave us scowling or angry looks. I can understand being distressed at the thought of being lied to and giving false information in order to gain admission, but even if that was true, the looks were quite unprofessional. And we never misled anyone at Cedar Lake about my mother-in-law. There was no questioning of us or interview with her to provide updated information about her dementia and behavior when she entered Cedar Lake months after the initial screening and the sales person apparently didn't pass along my updated information to the nurses. We had no idea that they would be so unable to cope with her. There was a complaint made by the independent outside caregiver of an aide who roughly transferred my mother-in-law. Medication that was vital and was on an increasing schedule was not properly given. We know this as the bottle was given back to us upon discharge and there were too many left, according to our records. I observed very little interaction, much less warm, friendly interaction between the residents and staff. As for the food, my mother-in-law was on a special diet and my husband observed that it wasn't always followed. The activities were probably the very best part of Cedar Lake's Memory Care Unit. The Activities people were happy, friendly, engaging people who provided appropriate and entertaining activities. And because there is the attached Assisted Living program with special activities, there was some crossover that was good for my mother-in-law. I would not recommend Cedar Lake Memory Care Unit to anyone except possibly for a married couple where one spouse needs Assisted Living and the other Memory Care and they wanted this specific location in Lake Zurich, such as being extremely close to Hawthorn Woods. And in that case, I would warn that just because the person with dementia doesn't have any "behavior problems" now, that doesn't guarantee that he or she won't in the future as the dementia worsens and then the couple would have to move again or split up.

My loved one was a resident at Palmilla Senior Living. Not a good experience for us.

His money went missing, his phone I had to replace 3 times we still haven't received our unused rent money. They took my dad off ALL his medications and were hateful and disrespect ful to him.

They were terrible. They need to fire everyone and start over.

In [date removed], I requested additional money be taken out if my mother’s veteran’s benefits. This was never done. Also, my mother was overcharged [removed] dollars a month from [date removed] until my mother’s death in [date removed]. Also, received a bill after her death for the month of October. Money was automatically withdrawn. I was assured the money would be put back in her accounts- but it has not. Everyone is “I’ll get back to you”. Even calling the number give to people on this site gets you nowhere. I have over a dozen emails. I have no complaints about my mother’s care but I would never recommend The Waterford because of their business practices.

It was close to home and was marked as the best in the area right across from the hospital, which was helpful because he spent more time as the hospital than in their service. We hadn't left 5 min after finally getting him settled and he was rushed to the hospital only for us to find out after the fact. No one did a welcome/intro to anything. I would say to stay away.

My loved one was previously a resident at The Waterford at Baytown and overall her experience at this facility was terrible. My loved one was not checked on at night like they said that she would be. There were NO activities that occurred while my loved one was a resident. The care services, therefor the value for cost, were terrible. The only thing that I can say was good was the friendliness and staff of the dayshift. I would not recommend this facility to others.

Memory Care review only. When my relative moved in things went well, they? kept them engaged in activities, but the longer they were there the less they even paid them any attention. Their bedding had not been changed in months other then when I went in and did it. I know this, because I would place my time stamped name tag in the sheets. There were several instances of large bruises they could not explain, and falls where my relative was left unattended. They were not brushing teeth or help with bathroom/ change often enough that ended with several UTIs. When any concerns are addressed with staff, it is always the families fault. Not to mention how horribly some of the staff speak about the residents and the residents family in front of anyone in the room. Residents spend the majority of their time in a chair in front of a TV.

Based on the experience we have had so far, we can say there is room for improvement especially when it comes to following through on the care plan with the front line staff team.

If you are seeking a community for your loved one that prioritizes high margins over providing the quality experience our elders deserve, then this is the perfect place for you. My grandmother has been residing here since 2017, and unfortunately, we have encountered numerous issues that have greatly affected her quality of life. One of the major concerns is the lack of effective leadership. We have witnessed a constant turnover of general managers, which has resulted in inconsistent management and a lack of accountability. This has had a direct impact on the overall functioning of the community. Additionally, the culinary department has been a major disappointment. We have gone through six chefs in a short span of time, leading to inconsistent and subpar meals. Despite my grandmother's simple request for a healthy, warm, delicious, and visually appealing meal, this basic expectation has not been met. The quality of the food falls far below what should be provided in a retirement community.

We moved my mother out of Vintage Gardens at the end of June to go into hospice. We had already been billed for July (they bill 30 days in advance) then billed for August after Mom was moved out. In multiple phone calls, I was told it could take up to 30 days for a refund. They are no longer answering the phone when I call and will not call me back. 15 days ago I had to go in person in order to speak to someone. I was promised the refund 5 days later on Wednesday. 15 days have now passed with no refund. Do not give this company access to your checking account. They are perfectly happy to unethically use your family's money for their gain. My Mother has since passed, yet I am forced to deal with a company that has stolen her money. In contrast, the care facility we moved Mother to had a refund to us in 4 days. 90 days and waiting for a refund, or 4 days. There are better facilities for your family.

My loved one was there a short period of time. The woman who did the evaluation did a good job. Overall, I don't think this was a place where I would have kept my loved one long term. The food was not that good. It would be nice if they offered orientation for new residents. We experienced theft of her belongings after my loved one, passed.