Sonida Senior Living

I have visited at least ten senior living facilities in recent years. Staff, procedures, resident experience, physical facilities make Waterford seem amongst the very best. I have recommended to others looking for a facility.

I've had a loved one there for almost 2 years now, and I could not be happier. It's is undoubtedly event that the activities they have for their residents is just what my loved one needs to activate the mind. Especially for one who is fully aware they can't remember things. The planed outings they have, outside and away from the facility, are absolutely wonderful. I especially love that many pictures are taken of residents during these outings & then posted on their Facebook page so that I can see the interaction they are having with them. That engagement means everything to me. Because my loved one can not remember what they did most days, it's is a blessing when I can see the images of them participating, many times with a huge smile on their face. And knowing that they are being watched over, medications handled, & specialized care, when needed is so comforting. Oh, & I'm told the food is amazing. So grateful for all the staff there. LOVE

Very happy I came here people are nice. Love my room.

The staff is very friendly and will help any way they can. The apartment size is good, she has enough room for her full size couch, rocking chair, television and computer desk. She gets 31 meals a month and continental breakfast. Good for my mom because she eats a good lunch and something lite for dinner. After a small adjustment period, she loves it and has made many new friends.

I was happy to see the staff and residents in activities. The rooms and restrooms are clean. The staff is all around friendly. Everyone there makes you feel welcomed. I see that everyone there works as a team. When I walk in its nice to see the residents participating in projects and smiling.

Great place to tour and see what they have in their facilities. Great activities and events are held here and they showed us examples as well. The interaction between the staff and residents is great here. I would recommend this place to anyone in the area to check out

The wellness team and aides are attentive to residents. The overall atmosphere is friendly and upbeat.

My mother recently moved in and she loves it there! The staff is so friendly and helpful. Their food is very good and the facility is very clean and inviting! My mom and the family couldn’t be happier at the Waterford!

Overall a good experience. Friendly staff. Nice accommodations. Pleasant atmosphere. I have no complaints

Compared to other facilities, my mother has been in up to this point I give everything a five except for the food and the outside sitting area that is available to them. It's very loud out there next to the AC equipment and there's only two chairs.

The Waterford at West Bend definitely checks all the boxes for me! The facility has a comfortable, homey feel and also very personalized for the residents. The administration and the staff are wonderful people who really care. I feel very lucky to have found The Waterford and would recommend it to anyone looking for a great place for their loved one.

[name removed] gave us a tour and was very attentive and answered all of our questions. The facility was very pretty and seems like a perfect fit for my dad.

Was sent to facility from a place for mom. We were looking for IL and The Chateau is AL. We still asked for a tour and per pleasantly surprised. We loved it. We look forward to keeping in touch.

My sister and I have toured the Chateau of Batesville and we only have good things to say. Such an amazing and attentive staff. Loved our lunch we received. We enjoyed our entire experience. Thank you for being prompt.

I loved their MC department, Everyone is so nice to the family members and residents- the activities are always going on! Thank you Waterford on Cooper! You guys rock! I recommend this MC to families that's looking for a nice home-for their love ones!

My husband is a resident, and he couldn’t be happier with his new home! The care he receives is outstanding; the nurses, the therapists, and all of the staff who care for him daily. The facility is always clean, and the meals are very good. Numerous activities are available; crafts, bingo, chair yoga, and many more! Trips to various stores are also offered. His apartment is very nice, windows bring in the sunshine, the carpet is clean, and the rooms are large. I/we, are so proud to call The Waterford his new home! Thanks to the outstanding staff, you’re so much appreciated!

We were very fortunate to make contact w [name removed] at Summit Corners. We were looking at a cloudy crystal ball, as we did not know when mom (95 year old) would be released from a rehab facility after an extended stay in the hospital. [name removed] was an exceptional host esp since this was a new adventure for my siblings and I. She took as much time with us on multiple occasions and made sure we understood everything even if we asked the dumbest questions. [name removed] was responsive to our ever changing dates/times for visits to ask more questions or seek more information as well as responding to phone calls or texts sent. [name removed] followed up with every request/question and always had someone contact me if I had a request/question outside her jurisdiction. Thank you, [name removed], for being there for us as we were dealing with very difficult decisions and an ever changing environment with my mom over the last few weeks.

Staff is very helpful. Room is too larger but comfortable. Working on getting a smaller room. Residents are all welcoming and friendly. Cafeteria food is good. Grounds are kept up well. I take a lot of walk. Would like some more level side walks.

Non complaint

! Staff is amazing, activities are great, assigned seating for meals promotes friendships and inclusion. [name removed] the executive director is phenomenal. No complaints at all. Apartment studio is perfect size. My mom just told me Monday how much she loves living there!