Sonida Senior Living

We chose Benton House over The Bridge. The facility is very nice and is small enough to allow the staff to establish relationships with the residents and the residents' families. [Name removed] and his team have been phenomenal and are always ready to assist with any questions the family may have. Mom has transitioned beautifully. I would highly recommend Benton House!

The staff is qualified, kind and attentive. Mom likes it very much. She has made a number of new friends and is playing bingo, which is something she never had much interest in.

Friendly small community atmosphere. Food is great staff are friendly and ambience is beautiful. My mother calls it “home,” and that is such a relief to hear after struggling to get her to leave her home for a safer environment where I know she is cared for.

Mom is making a huge adjustment quicker than she anticipated. Moving from a home to an apartment is a big step. The staff and residents have welcomed her with open arms. Truly great people.

Seems quiet and unassuming. Mother is respected as are the others .

1. My Mother - in -Law is on the memory care floor.The friendly, caring staff is patient and kind. They genuinely seem to love what they do. Exceptionally patient with the residents. 2. Facility is beautiful and is kept clean and in order. 3. Rooms are spacious with large windows

Moved my Mom Into Waterford on Cooper 6 months ago; Mother-in-law, 2 months ago. The family could not be more pleased with all levels of care, and this includes the excellent meals. We researched all local facilities and sought comments from others...many of whom had less than good things to say about the competition.

Finding the "right fit" for our father was not easy. It's hard getting on the same page with other family members at times especially because we had some specific things in mind for Dad: medication dispensed, help with bathing, transportation to appointments, clean and welcoming environment, good food and activities to enjoy. As a family, we all feel like we hit the jackpot with The Amberleigh. Upon entering The Amberleigh the receptionist is cheerful and welcoming. They use a buzzing in system which helped us feel like our father would be secure there. Immediately you notice that it smells clean and is well maintained. The nursing staff is friendly and caring. My fathers medication is dispensed on time and they are respectful of his needs. They call one of us children if they see something of concern, which we appreciate greatly. The transportation to doctors appointments is a huge help. [Names removed] ( the transportation women) help my father remember where he needs to go and direct him accordingly. Dad looks forward to meal time where he enjoys seeing everyone. The dining area as well as the whole complex is welcoming and decorated beautifully at all times. He enjoys the meals, but in his opinion Mom was the best cook ever so I think any place would be hard to measure up to that. :) They have many activities and residents can pick or choose as many or as few as they like. As a family we are so happy that we have found the right fit for our father. Our father is happy so we are thrilled!

My Dad has been at Amberleigh for 2 years , it has had its ups and downs like life. But it sure seems this new director [name removed] has got this place on the rise. We are very happy at this point with the new leadership and hope what we are seeing continues.

Kudos to the staff!!! We moved my Mom in to Amberleigh’s assisted living in November. I’m usually not one to post things on the internet but I witnessed the Amberliegh’s staff handle a difficult situation exceptionally well. I had the unfortunate experience to see a resident’s daughter treat the staff with extreme disrespect, call them names, making fun of their body appearance, throwing papers at them, etc …Things that are just so inappropriate! I was getting mad and I was just a spectator. I was impressed at how professional the staff were and despite the family members disrespect the staff kept their focused attention on the resident and meeting her needs. It seems all you hear are the negative reviews on places. You never get the chance to leave a negative review on a family member who is rude, disrespectful and just mean! I asked my Mom what it was all about. She stated she knew this woman’s daughter she isn’t “nice” and Mom said she just steers clear of her when she is at the facility.

had looked at Amberleigh a few years ago and my father was not ready to make the move. We decided to go back and take another tour. It started out on a good note and ended even better!! The building is beautiful with a fresh face, new décor and carpeting. The atrium area is great. So much going on and lots of residents laughing and seem very happy. [Name removed] gave a fantastic and informative tour. She answered every question my father had. As we were on the tour, all of the residents stopped and said hello stating how much they like living there. We stayed for lunch and it was very good. They staff is A++! Everyone had a smile and stopped to greet us. They really had a way of making us feel at home. You can see how the staff interacts with the residents and it was very endearing to watch. The director [name removed] had a great talk with my father and his warmth added into our decision. The calendar was packed with many different things so he can take part in what he chooses to. By the end, my father was sold! Not just on the building, the great apartment size or the staff the whole atmosphere. We are thrilled that he moved in and things are going exactly as we thought... AMAZING!!!!!

The staff at The Waterford are extremely friendly and helpful, from the front desk, to management, to dining room staff and maintenance staff. Everyone is helpful and always with a smile. There had been turnover in activities people, but [Name removed], current activities director, is so nice! Everyone has been great to help with my mom's transition to senior independent living. I love the activities that have been a part of The Waterford, and appreciate that families of residents are always welcome to participate. I am amazed that employees know the residents and call them by name. The first time I toured The Waterford, I knew that it would be a great place for my mom

Lovely environment

This facility was opened about 3 years ago. It was recently purchased by American House, and i don't think the transition is complete regarding permanent executive staff. Overall my mom is happy. Food quality and service needs improvement. Service is frequently slow, food cold, desserts barely edible. Mom keeps asking for food she can prepare in the microwave, which annoys me because we are paying for meals. Care staff is friendly and generally helpful. Although medications are not always delivered at consistent times. Pills that should be given at 6pm are sometimes not brought to mom until 10pm, when she has to be awakened to take them. In house physical therapy is very good. Mom came in after rehab for a fractured femur and she has regained a significant amount of mobility. Activities are diverse and staff does a good job keeping mom involved without being overbearing. Facility is very clean. Trash is taken out daily and her room is cleaned weekly. Cleaning and maintenance staff are very pleasant and helpful. When American House took over, they assured families there would be communications about changes etc, but i haven't received anything. Since I frequently travel, email communications are important to me so I hope this will be implemented soon. Mom says she feels safe, cared for and happy and has no desire to move!

Palmilla Senior Living has been such a great find for my parents. After researching several facilities in the area, I found this one to be the best for my needs. It's a lovely community with a friendly and warm atmosphere and caring staff. I had arranged for my father to be in the memory care portion of the facility after his dementia reached a level where he could no longer live with my mother. If you are looking for memory care in Albuquerque, this is top notch. I arranged for my mother to be just down the hall from him in the assisted living portion of the community so they could see each other every day. Unfortunately my father got pneumonia shortly after arriving and was in the hospital until he passed a short time later. It was a devastating loss to my entire family, especially to my mother who was now living without her husband of 65 years. My mother still moved in and is getting settled. But here is what blew me away - Palmilla moved my father's monthly fee over to her account since he never really stayed in his room, even though we had his room tied up for several weeks while he was in transit and in the hospital. Who does this kind of thing anymore? This act of kindness and compassion shows more about a business than many of the other categories on this review. It's just the right thing to do and Palmilla did it (without me asking or even expecting it to happen). They are not only a business that has created a wonderful senior living community, they are a business with a heart. Now that's hard to find.

The staff was amazing took the time to meet and answer all my questions, my neighbors mother lives there and she is always doing activities and the food was wonderful. The managers all meet with me and gave me a list of there numbers incase we had a question about anything, the fact that they are newly updating the community was also nice. I would say this is a wonderful place my father will be moving at the [date removed].

The only thing that *really* matters is that my mom *loves* the place. She loves the food, the staff, the other residents, and the facility. But my siblings and I have also come to truly appreciate the staff. They were extremely helpful with getting us the info we needed to help us all make our decision, provided my sister and mom with a fantastic guided tour, and helped mom get moved in and setup with as little fuss and muss as possible. And since then, the staff has been nothing but helpful in trying to accommodate all of our needs and requests. Truly top-notch.

I made my 2nd visit and had a delightful lunch with [name removed]. Along our tour, I met several staff members which were very friendly. I also talked to residents, they all had positive comment about their new home. Lunch was good and had many choices of which to pick from. Cherry pie was great! I wish waiting list wasn't so long......maybe corporate needs to expand the facility in Albuquerque. I've only been able to see 1 apartment because everything else was full. I am on the waiting list, but it's a gamble as to when. It's really hard to evaluate because at this point I am not a resident.

My mom is in Elmcroft of Maumelle and is extremely happy. She loves the staff, meals and the activities there. This has taken a load off of my mind. Thank you Elmcroft!!

I have toured many communities. The Waterford at Carpenter's Creek has a very warm and friendly feeling as soon as you walk through the door. They told us that the community was remodeled last year. It is bright and clean. The residents we spoke with were happy and enjoyed living there. We also met a lot of staff on our tour and they were very nice and informative. There were activities going on and snacks being served in the big Activity Room. I also learned they had a perfect survey. That speaks volume to me. I'm in healthcare and dietary will never please everyone. I know that no place will be perfect for my mom but this community felt the closest to home for us.