Sonida Senior Living

We moved my Mom here about 9 months ago because she was forgetting to take her medication and was living by herself at Washington heights in Hartford. Mom is 94 years old and needed a little more help than we could provide. She is an outgoing person and likes to get involved with many activities. At the Waterford they have activities every day for the residents and any family members that want to participate. Bingo several times a week, cards and board games during weekends, outings several times a month, cook out during the summer along with outside activities. They redid my mother's room with new carpeting and flooring before she moved in. They just put new flooring and lights in the lower floor. Great residents and staff. We all love what they all do for Mom

I like the interaction with the residents. They pay attention and do a lot of different things. They are very dilligent and are good with following up on calling. The communication process could be better. They need to offer, a vehicle to assist those who are in a wheelchair. Overall I am happy about the facility, I would recommend to other families.

I am really enjoying it. Surprisingly, I am having a good time. Surprising because I never thought I would! The staff are very friendly and they take care of me. I look forward to continuing my life here. We have church services and are doing a series on "The Chosen." We also have great music.

Buildings were clean. Everyone was very friendly. Staff very helpful when asked questions, residents seemed to enjoy their outings and activities. All the residents excited of all the decorations for Christmas.

Feels like the dining experience needs some work; sometimes food isn't cooked properly. Overall they are trying but there is still some work to do, needs some more servers and help in dining.

Waterford has a wonderful staff. It takes a certain type of person to care this closely for older folks. Everyone here really puts their best foot forward. {names removed} are the best. Thank You.

Beautiful newly remodeled facility. Quiet, very clean, friendly staff, and peaceful environment. Since arriving, I've seen significant improvements on the community. The food service is finally improving, after 10 months.

I enjoy my time here. I'm able to do the games I choose to play. I like the exercise. Enjoy my family coming to see me. We can sit by the fireplace.

My dad lived here for a short time. I made a deal with them to pay a portion of the month and they would refund me the rest. That refund took from June to December to receive. So while I loved the apartment and I think it would've worked for him had he not ended up in a nursing home, I have a bad taste in my mouth about the red tape I had to go through to get my money back.

Amazing. They take good care of me

Fine

The staff are all helpful and caring

So far I believe my dad has received excellent care. I know his disease can be a handful sometimes and I appreciate the patience shown to him. I wish there were just a few extra activities to keep his mind busy. Thank you

Usually good, some very bad. His mood from day to day very different. Better than before, seems to remember more now and visit more with residents. Very stubborn and controlling seems to be much more satisfied with daily routine.

My parents have a really nice room that fits all their needs. The staff is very friendly and attentive. There is a glaring issue with response times. They are much longer than promised anmd there seems to be a shortage of caregivers.

obviously there is staffing shortage, however, employees here are willing and able to extend themselves to help out from their position to meal prep and cleanup

My mother in law was at this facility in the Rose Garden for 6-7 years. We loved this place for her - great care! My mother has been here for almost 8 years (new years eve). This facility is family owned, big difference now! Glad [name removed] is here working hard to make this place nice!

While we are very happy with the care and kindness shown to our mom, we believe the facility is understaffed. There have been problems with the quality of the food serve since the chef left. Also, the exterior, particularly the drive-through needs to be cleaned and repaired and repainted.

The front porch area with the rocking chairs is very enjoyable for most of the residents. I am speaking for memory care. I do think they could improve on the quality of the foods and give more nutritious meals. Those who can go to the dining room had a lot better food options available. Overall I would recommend to others.

The staff and residents are a community, meaning they care about each other, they interact with each other, and I would say they love each other. Respectfully submitted, Fred Heinz. Peace and Joy to all.