Sonida Senior Living

I love my apartment, the staff, food, housekeeping and transportation to appointments!

I have lived here for 1 year. Since the new management came on board, The Waterford has become a preferred property. The change starts at the top and is seen throughout the whole staff. Much more reactive, polite, friendly, timely, and very helpful. I know in time changes to the meal menu will continue to improve. Needs to be more diabetic and heart-friendly. Portions have greatly improved.

We moved into the independent living villas at the end of July. This is a rather new community, some homes have never had a resident. They are slowly and carefully allowing activities. We love it here. The staff is dedicated to keeping the residents happy. Every experience we've had has been positive.

In 2017, our Dad had an accident that meant that he could no longer live independently. Several years earlier we took him on a tour of the various retirement communities in Springfield, so we went into this crisis not entirely unprepared. Luckily, The Waterford (our preferred solution) had an apartment available. Since we both live far from Dad, while he was undergoing rehabilitation, The Waterford allowed us to stay in his new apartment while we got it ready for him, downsized his belongings, sold his house, etc. From personal experience, we can verify that the food, while not fancy, is good. Once we got him settled and returned to our homes, the staff at The Waterford did everything they could to make his transition to his new home as easy as possible. He likes the staff there and they do take care of the residents, having not hesitated to call 9-1-1 on a couple of occasions when he needed more help than they could provide. Highly recommended!

My dad has lived at The Waterford for seven years, and it has been a wonderful experience for him (and my brother and me)! Mom and Dad lived there for a couple of years before moving out of town to live in the same city where I am. After mom died, dad wanted to move back to Springfield and the only place he considered was The Waterford. The management, staff and services are first rate. Living there has clearly made his life enjoyable and comfortable. It's also given him something to live for!

Working with [name removed] is a joy in placing my Dad here at Elmcroft. Looking forward to her expertise and information. She has been a world of help and so pleasant to interact with :)

I moved my mom into The Waterford in May 2019. It was a scary process because she was in the beginning stages of dementia and I knew it would be very confusing for her. We were met by the sweetest, kindest soul when we entered the facility. She introduced herself as [name removed] and she loved on Mom immediately. Mom is not touchy-feely, but [name removed] has a special way with the residents that can only be described as a gift. [names removed] are shining stars and have a calling for caring for the elderly. I visited two other facilities before The Waterford. I was literally in tears because I felt like it was all just business. When I walked into The Waterford I knew Mom was ‘home.' It always smells good in there. They are constantly updating the facility. And [name removed] puts her heart and soul into their activities, special events and outings.

I am so thankful my parents ended up at The Jefferson and mom was able to stay there after we lost dad. She is comfortable, cared about and has opportunity to socialize. She is very happy there!

I find the staff here to be most helpful, friendly and caring. They do their job and do it well. And they are very forgiving when the occasion warrents it. I have been here almost 9 years and hope to be here many more!

During this season of covid the staff has kept us informed and comfortable in our rooms. Thank you.

We have a family member living in The Harrison and have been very happy with everything. We are kept informed every time there is a fall and what, if anything needed to be done. During this time of Coronavirus, the Exec. Dir., since March, has been sending out daily emails (M-F) regarding the status of the facility. The number of residents and staff who were sick along with the number of residents who did die from the virus, were divulged. As sick staff and residents got well, the well count went up as the sick count went down. Contrary to what a lot of communities were doing, The Harrison was not afraid to give accurate reporting as to what was going. Happily, for the past three weeks, everyone is healthy. As Indiana continues with opening, the facility adjusts what is allowed for family members and guardians regarding dropping off items not provided by the facility and how visiting can be done. [name removed], the Exec. Dir., and other staff members, have truly been great with communicating what is going on and we very much appreciate it. We did not have near this level of communication in the other prior facilities.

My son has been a volunteer there for several years. My husband and I are there yearly at the Christmas party. Staff is stable--I think that is important All the staff I have seen are very caring. The residents we have talked to seem happy. The facility is very clean and beautiful.

I am responsible for a senior family member. I recently retired to the Hot Springs area from Colorado. Prior to that move, I became aware that this family member needed to be close to family. She and I lived 1,000 miles apart and got together only twice a year. After successfully living on her own in a retirement community, she began to get lost at night, feel lonely often, withdraw from activities, and not eat properly. I saw a TV ad for A Place for Mom and contacted them. Within a day they recommended a couple of places in Hot Springs. West Shores sounded ideal. I called them, asked for literature, and set up a meeting to hear their sales pitch and take a tour. Within 10 minutes, I knew this would be a good fit. Three months later I moved this family member across the country to her new home at West Shores. Since that time, I have felt so grateful that we found this place! My family member is living in one building, not in a single villa on a large campus as she had been. She cannot get lost! She receives three meals a day -- no more shopping and cooking! -- and she tells me how delicious the food is. She has company for every meal. When she has a question about operating her cell phone, she can go to the office and they help her fix the problem. She participates in activities. West Shores has a strict no-visitor policy due to the pandemic virus, so everyone living there is safe. My plan had been to visit this family member often, as I now live 15 miles away, but the no-visitor policy has not allowed that. I call every day. That's not the same as seeing the person you love. West Shores arranged for me to visit once a week. I sit outside a dining room window. My family member sits on the inside. We can see each other talking on our phones. This is just one example of the care West Shores offers to its residents and the solution-oriented mentality that pervades this community.

Upon visiting The Waterford at Plano, I was very impressed with the cleanliness of the community, the happiness of the residents and the overall feeling I got from the staff while I was there on two separate occasions with my mom. We will be moving to the community in about 30 days and are very excited to be at the Waterford. The nursing director and all the caregivers were all very kind, helpful and seemed to be very engaged with the residents. They have an excellent screening process to keep all the residents and staff safe during this time. I would recommend coming to the community for any loved one.

I toured many places and was real happy to be greeted with such enthusiasm by the staff and sales person! Even during Covid-19 we were offered a Virtual Tour first then decided to come out to participate in an outside tour. We saw a first floor apartment from the window and walked the beautiful outside walk path with our tour guide. Said "hi" to many residents outside walking to "stay healthy" said one gentleman and the walk was beautiful. We heard Elvis sing in the courtyard to balconies full of residents dancing which was a nice treat! My dad loves to dance! We were offered two meals "to go" and did take them up on that! My dad is still thinking about moving but was so impressed with everything he saw he is now more positive. Thank you to the Jefferson and staff for such a great tour.

My mom has a limited income, she could no longer live on her own but needed her own place. Independence Village fit her budget, and it even was a newly remodeled unit. She gets three meals a day, and doctors come to her, everything she needs comes to her. It was well worth the money. Location is great, close to everything. They offer transportation. I was doubtful she would like it but she loves it .Even though it is technically not Assisted Living they offer a lot of care.

Cottonwood Village is a great place to be. They take good care of the residents. They are always encouraging them to go to activities. It has been a good experience for my mom so far. They have been shut down to visitors due to the virus which I think is good.

I've lived at Independence Village for over 4 years now, and as far as I'm concerned, this is my home. In her 1.5 years here, [name removed], our Executive Director, has taken some great steps forward. The staff is great, the food is great and with the recent upgrades, the place looks beautiful. We are looking forward to even more steps: a more powerful WiFi system for the residents, a new kitchen, new flooring in the hallways, and new dining room furniture. Speaking of the staff, I would like to commend certain staff members for a job well-done: the entire crew at the front desk; [name removed], whose picture should be in the dictionary after the definition for "the most wonderful Activity Director", [name removed], our Maintenance Director who can - and does - "fix anything" -- with a smile, [name removed], our transportation director, who goes way out of his way to help residents in need of a ride to their doctor, dentist, or whatever. I would also like to thank [name removed], our solid-rock mealtime server who, with her phenomenal memory and ability, makes all her "customers" happy.

awesome community and team members. they have taken senior living to the next level! I would definitely recommend this community for anyone who is looking for assisted living or memory care.

An amazing place to work. Everybody is like family here. The residents here are pretty great to tend to here. They also treat their employees pretty great here and make sure u get what you need.