Sona Senior Living

Very large and Spauling. Have respit room completely furnished on AL side. However,it smelled old and musty. The dining room on that unit also had a funny smell. The food in the Independent dining was delicious.

The independent and assisted living areas were very nice, the areas with higher skilled nursing were dated. The gal we were touring with said they were planning on updating but did not know when. Knowing my mother may be in the more skilled area, we wanted to keep looking.

My mother is still taking some time to adjust to her move too this community. However I did feel very pleased with her move here, this is a great community. All the staff is great, they are very respectful towards their residents. They provide plenty of activities for the residents. A place for mom suggested a wonderful community, we are satisfied with all they have done for us, and I would recommend it.

We feel that we made a great choice with this place. The people are good to my loved one. He likes the place and is getting adjusted. There really is nothing wrong about here.

This is a beautiful community and we liked it. There is a garden in the center that the residents can enjoy. They do lock the outside doors but the residents can go wherever they want inside the community. They were not qualified to care for my loved and the resident care manager that completed the evaluation of her did not get it correct. She is anything but caring and this is how she trains her people. I would not suggest going there as long as this care manager is there.

For the most part, it has been just wonderful. I'm happy that my mother is there. The only thing is that they have these planters with random objects in them. It looks terrible. My mother doesn't like them. It's just horrible. Other than that, everything else has been very good. The communication with the staff has been good. My mother has been here for one month. I can't rate the care services because it's not applicable.

During my limited experience Canton Regency (my wife was only there two weeks) was very pleasant. They were very nice and went above and beyond to help in any way they could. One thing I feel they could do to improve is that I have had difficulty figuring out how much I owe them, and they have not been very good at communicating this to me when I have inquired. Other than that it was a pleasant experience.

My parent entered the Canton Regency recently. I think it will be OK. The aids are all friendly and helpful and seem to get to people as quickly as possible. It is very clean and well kept. The food in assisted living is OK but not restaurant style. For now we are happy and my parent will stay.

My Mom visited Friday and a scheduled a tour for my Uncle on Monday. Very nice.

Overall we've had a good experience with Canton Regency! It's a very clean, well kept community, and the staff have all seemed very caring and professional. They really take good care of the residents as well as the facility itself, they are very thorough! They also do a great job with the activities, there always seems to be plenty going on. They've got the place running like a well oiled machine, and it creates a comfortable and enjoyable environment for the residents.

The Canton Regency overall is a very nice place. The nurses and staff in the community do an excellent job. We did experience a little difficulty in the management. We were not told all of the extra expenses until we were already moved in and signing the papers. We also experience a wait of two days before anyone called us back with an answer to a question. We have learned to just ask someone who works in the community for the help we need.

My greatest advice is family make a habit of visiting twice a week. Doesn't have to be the same person, but it's important....... my mother was a nurse at Aultman and I donated over 1000 hours to volunteer ing and had responsibilities that are not entrusted today for volunteering. The truth is family visits are essential to build rapport and subconsciously give visitors' loved ones better attention and care!!!! Don't tell me that isn't true!!!! I have talked to other clients loved ones and they agree that they spent too much waiting in the dining room. But while waiting for dining the staff is straightening beds, folding clothes , cleaning messes in private rooms. I wish they had one more staff on each shift, but the current staff work hard and treat the clients with respect and affection.

At the time, it suited our needs. We needed a place to move our loved one out of his house. It was fine until Covid hit. It then became very, very restrictive. He was pretty much locked down, with no visitors, and food was brought to the rooms. I know it’s what we all had to do. But I was happy to move him to another community where he could have a little more freeing of an experience. Covid aside, Canton Regency's staff was great, and the facility was beautiful.

Excellent care for mild dementia, staff is not attentive to each patient’s needs as they progress.

Regency meets basic needs, food is pretty good but not much fresh stuff like salads (FRESH, not out of a can). Only one security person on at night, noone at desk; rooms are spacious, clean, new carpet, and they pay for move-in. Fire security system goes off odd times and scares people to death, no generator for power outages. Many people who live here would never be considered independent outside of here. Some on oxygen, (see generator note), many on walkers, some wheelchairs. Nice that they take pets. Activities are good during week, not much on weekends or holidays. People are friendly but don't socialize that much. Monthly meetings for resident concerns. They say they will take care of issues, but don't always. Doors open all day, no sign-in or out, noone pays much attention to who is coming and going. Truly independence! Make sure thats what the person wants or needs.

My grandmother lives here in independent living so I thought I would take a tour. I stepped in human feces on the way from independent living, to the assisted side. UGH! The secure care units are nice; but only studios. Every area we went to (independent, assisted and secured) smelled like pee. the head nurse for the secure area was VERY gentle and kind; however I just don't feel the connection to providing an active lifestyle within the secured section.

My father had been in Assisted Living here for five years and recently, it got so bad that we had to move him, despite how difficult it is to change at age 90. First, there has been a lot of employee turnover. Management got rid of the terrific head nurse which had been there a long time and had a real personal feel for all the residence. The nurse who had been there longest quit then. The head nurse now is a woman who spends a lot of time talking about all [removed]. When families come to consult, she puts her shoes up on the desk in their faces. The long-standing receptionist left when she was required to answer the phone by saying, "How can I make your day?" and some man provided a lewd suggestion. (Employees are still required to answer the phone this way and are written up if they are caught not including it in their greeting.) The Activities Director, who was one of the best and one of the hardest workers is currently on disability leave. She started a choir that performed at least twice a year and had well-planned activities. The choir is gone, and on a recent outing, the residents arrived to find that the director hadn’t checked and the place was closed. Previously, there were two executive directors, but one of them has been disappeared. Now nearly everything seems to be determined by one person, the current executive director. Her degree is in business from a propriety college, and yet, [removed]among others. For example, we had my father in the care of the Gerontology Department of the Cleveland Clinic, which asked the Regency to take my dad off Alzheimer's medication because after three months of testing, it was determined he did not have Alzheimer's. Their doctor doubled the medication, and the nurse informed me they did not have to take orders from the Cleveland Clinic. The Clinic said they had never had a residence refuse to co-operate with them before, but they instructed us in how to get a local doctor to give the orders, which we did. My dad did much better off medication that had nothing to do with his health. The Clinic advised us repeatedly to find another place for my father, and by the time he left, there were at least two rooms empty in every hall. It used to always be full or nearly full capacity. Whereas at the Regency, nearly everyone was in a wheelchair and they kept trying to get my dad on a walker and to keep him from walking outside when his doctors had suggested he walk every day. Now he has 42 acres of nature paths to walk and lots of activities. And he is paying $1000 less a month. I would note that the lowest level staff who did all the real work in cooking, cleaning, and assisting residents were all very sweet to my father and generally cheerful and kind which the nursing staff and administrators by and large were not. Management is the problem here. Since we left, we received a letter telling us that bills are going up 10% immediately in the middle of the year, which suggests financial problems to us. And communication problems. Apparently, they forgot we aren't even on their team any more.

We really liked it at the beginning but after awhile the care was horrible, until they sent my mom out, and would not take her back. I expected a much higher level of memory care.

They were not honest and upfront when we signed up and there was an extra maintenance charge we found out about the day we moved in. I would tell others to do your research and ask about that maintenance fee. We were made many promises that were not kept. I think their communication with families should have been a lot better than it was.

The Memory Care is a joke - it's a glorified daycare center! There is no skilled training required, turn over on staff is very high, they expect the residents in the memory unit to push a button when they need help...umm if you have memory problems you will not remember to push a button for help. The closets are horrible (doors do not open all the way, there is no 'track' in the closet to easily move the clothes around, instead there are one inch wire framed spaces), the sinks in the bathrooms are not wheelchair accessible, the counter in the bathroom is not even accessible by the staff! There is no response to our concerns or complaints. The price continues to go up as they make upgrades to the facility. They need to upgrade the level of care!!! Moving my mom out after a year of horrible experiences.