Sodalis Elder Living

The staff members at Heartis Longview are very nice and genuinely seem to care about the residents living there, however they could be some room for improvement based on our experience so far.

When it came to the staff you could tell they were genuine and this was their calling, and to others it just seemed like a paycheck. We had to stay on top of the staff quite a bit for certain things to get done. For instance for the duration that our loved one was there, the laundry was only done once. The bed sheets were never changed - we had to change them. We also were paying for our loved one to have a certain amount of showers a week, and we had to remind them to follow through with it. The meals and dining service has a lot of room for improvement. For the most part breakfast was good, but it just seemed like they served the same food over and over and the portion sizes were small. If the lunches were good, usually dinner was going to be bad. They sometimes would serve pies that they would freeze, but they would not set them out early enough so the pies were still somewhat frozen. We also think they could of done much more with the activities - our loved one was quite bored.

Our family had an in person tour and we think they may recently of changed hands so that could of effected the tour, but it was not the best impression. They were not very informative or really seem that knowledgeable.

I wish they would pay more attention to our family member. They keep saying she' a fall risk, yet they won't watch her, which is irritating. The staff are nice, but I don't always get direct answers. I feel like I get the runaround when I ask questions. The facility is good, although they haven't started/finished remodeling that was promised.

The tour was good, the gal giving it was very professional and friendly. The facility itself is beautiful and feels more hotel like. For elderly people to get to and from, I just felt that it was a stretch and hard to navigate. I just felt for the level of care my loved one needed, this was not going to be a good fit.

What I like about Sodalis is getting up everyday coming to work for the residents. Seeing them smiling and laughing warms my day.. At time I know the residents have fears of why they're in this place. For me as Residents Assistant it's the care and love for them..Yes at time it can be challenging, but at the end of day it's about the residents. At time our workplace have its difficult times, but striving for purpose to approve the community.. What I don't like about Sodalis is the managers need to step up more for they're workers as well they do the residents. See more about our mental health and our lives out the community. The thing with company it's mostly gaslighting and making promises they can't keep, which the company needs to take responsibility for. But like it was said it all about the residents and the care they received. To make this community a better place them and the workers who care about them.

I say in the beginning there were some minor issues but once addressed things have changed for the better I must say [name removed] the director of the facility has very helpful so overall the experience for [name removed] has been satisfactory...

My loved one was here for a short stay. I didn't feel that there was enough socialization with other residents. I would see residents come out for meals, and then go back to their rooms. There was a calendar of activities; however, some were canceled with no notice, and others continued to go on. There was no communication about the changes. There were three meals a day served to the residents. The food wasn't that great tasting either.

They need more balanced meals with more green and fresh vegetables. The food is the biggest complaint from my parents. They enjoy staff, but have noticed at times they have been very short staffed.

The people are really nice and the facility is nice but our loved one needs a little extra care, which we are paying for, but not getting as well as needed. We don't want to move her because of the stress it would cause her to start all over again and we do understand they are short staffed which is causing these problems. In all honesty we think that it probably wouldn't be much better anywhere else. Everyone is short staffed and spread to thin. It's not a bad place, just not what we were led to believe when we interviewed them. They have not fulfilled what we were promised.

They need to offer a better quality of food and the amount of food offered was a small portion. The nurses were always friendly and other staff members were not as friendly. My advice to other families is to, be cautious about putting a loved one here. Overall, it's a smaller community and it's okay.

I toured this community. They initially accepted my loved one. Right before we were to move her in, they said they couldn't accept her based on her level of care need. We didn't expect that and thought everything was good, but ended up having to look elsewhere for her.

The major problem with Sodalis was that they were understaffed and did not offer many activities for the patients. Being understaffed was an issue as it usually took staff a long time to respond to a bracelet alarm. The best part was that the staff was friendly and tried to help even while being understaffed. The food was good and the chef was very nice. I believe if they could have more staff to help out and offer more activities i.e. hairdresser, it would be a better place to live at. Overall grade-C

The thing is it was brand new and they didn't have very many residents there as of yet. We were told when he got there they would accommodate his diet as he was not supposed to have salt. That ended up being a problem as he was unable to eat it. They were nice . They had changed the manager the day we moved in which caused them to be very unorganized at many times.

It could be cleaned a little better, every time I have come to her room, the floor is dirty, needs to be at least swept. Also when dressing her, the care givers are not putting her undershirts' on, which I think it necessary because she doesn't wear a bra. So the undershirts takes place of the bra. And she also needs her sweater also on at all times.

Generally, the staff is helpful. The memory care Director is easy to work with and responsive to requests.

My mom stayed here for two weeks in February and in May. There was a high turnover in hired staff including caregivers, nursing, and housekeeping between the two visits. Those were drawbacks I noticed, and I don't trust them to take proper care of my mom long-term. I do have the reservation that if they become more stable, maybe they will get better. There are good nice people there, but during those 26 days I had to wipe feces off of several surfaces, and wonder about laundry. I think we were an unusual case because it was respite care and we didn't have to bring in supplies of furniture, because they provided that for us which was pretty good. She needed insulin shots as well, and it was hard to know what was going on. I found out after day 10 of the second stay in May that they were giving her the wrong dosage of insulin, which led to her getting sick. Maybe if the same nurses and director had been there all the way through to our second visit, they likely would've been more comfortable and aggressive with her care.

The tour guide was really nice and great but when we walked in we set off the alarm. It took about 5 minutes for someone to show up and check on this so this made us a little uncomfortable and it was a little older

My loved one said that people were taking her things. At first I thought it was just some memory issues she was having but then I went to visit and other people were wearing her clothes, had her blankets, sheets, etc. She had no linens when I went over there and I sent her with 3 sets. Whenever they do the laundry, she is not getting her things back. When they moved my loved one from the room she was in to a new room, they did not take all of her furniture and put someone elses things in there. They do a lot, but I do not think she is getting what we are paying for. I am hoping things will improve, it is a very nice place and has a lot of potential.

I was there for respite care and during my staff the staff members were extremely friendly, but they had no activities. It was more like you just had to come up with your own things to do.