Sodalis Elder Living

I met with [Removed] in her office and she advised straight away that they are not a memory care facility and do not have the resources for a resident who needs as much help as my mother will need. She seemed somewhere between relieved and indifferent when I decided at that point not to waste her time taking a tour of the facility.

We toured this community for the care for my mom. I was not what I was looking for. the staff seemed to be nice, but this is not what I wanted. I would suggest other families tour this community for the care of a loved one.

. I toured this community. The community did seem dark inside. I did not see that they had activities in this community. I was able to see that there was a nurse on site. I did not have the feeling that we were looking for.It did not havea good feeling being there. They do have a dog in house. I would suggest families tour this community for the care. It was not a clean community

One of my parents stayed here for six months, the staff is unskilled, they will promise you the moon but won't follow thru, very smooth talkers, food is bad.

During our tour of this community I really was not satisfied with what I had saw. It was a really depressing atmosphere and there was not enough room for all of the residents, it was way to cramped. The bedrooms where way to small and I would not want my mother living in this environment.

I feel this community does not match the price they are asking for. If it were cheaper I would see them as an option. The room seemed not big and nice. They do not have amenities. It seems like the staff are working with what they have. I did not like the price and small room. The people and tour guide are all nice.

Reasonably nice place, but I don't think they have what we're looking for in terms of memory care unit.

The night people coming on at about two in the morning talk and laugh so loudly that they wake me up. Then they have an old man who gets up and yells up the hallway at midnight. If I could afford a better place I'd move!!!

When my parents first moved to Elmcroft of Cottonwood things were great, but now it's not. They don't have anyone to cook, the food is horrible, my dad is refusing to eat. They are having a hard time hiring people. My mom was standing in the hall crying one day and she never cries. We found three bugs in my parents room, that's not good. I would not recommend this community at this time. I'm really hoping it improves.

Shared Rooms very small

I toured this location when I was looking into options for a loved one. I was not impressed by what I saw here. They did not have a marketing person available to show me around, so I was given by tour by one of the housekeeping staff. It just seem worn down, it wasn't clean and the carpets were old. I also was not a fan of the layout of the rooms or the grounds themselves.

facility very expensive but not worth the money. The rooms were tiny! and the place did not feel warm and welcoming. The asst. director (man) was very informative. The physical therapy dept. was not adequate for my needs either.

During our loved ones stay some of the staff members were great and others were not. Being in the health care business, It was just not a good experience, the staff were not very communicative or consistent throughout, we never knew if they were on break, helping out other residents or just not taking phone calls.

Quantity over Quality of care. Staff are not genuine once an individual is in the facility. They market good, but it doesn't match what they say. The overall quailty of care is very poor. From 1 to 10 they are 1 being very not where I would want my love one to reside.

Mom is incontinent and needs help dressing, bathing and toileting. They were nice but not trained to handle the level of care. Ants in the room and on bed. Sink back up. No closed captioning on TV. Walking when she went in and barely about to stand 2 weeks later bcs they left her in a wheelchair. Not taken to the dining room 3x/day as they assured this would occur. Always in poop. Found with 2 diapers. Diaper rash. Day after leaving, diagnosed with ecoli UTI. Skin tear, no mention of fall or tear- blood everywhere. Did not watch her take her meds. Iron not taken and anemia on blood test day after discharge. This was only 2 weeks. I can’t imagine what would happen longer than 2 weeks.

Makes promises and promises, never comes through. Should be called unassisted living. Housekeeping never comes, there's no housekeeping staff. Would highly recommend scouting other options, if you have any requests for staff, don't expect a response.

The staff at this facility are positively awful…unorganized, uncaring and unaccountable. The facility looks nice on the surface but the services are not as advertised. Almost too many issues to list… laundry gets routinely lost and comes back damp, Amazon deliveries get lost, the shuttle doesn’t run as promised, the food isn’t served as promised. They advertise that there is a daily meal but that there are “always available meals”. They often fight and refuse to serve these other options. They have not administered meds correctly at times. They promote social activities but don’t really care / I was in there on [date removed] and the calendar up was for September. Their health and wellness director [name removed] treats residents poorly and has a terrible bedside manner. Communication across the board is terrible. And they continue to raise prices for the level of care. We are exploring other alternatives at this time… Do not be fooled by the nice exterior/interior and the marketing.

The staff does not seem to be experienced. And they were constantly using the term "short staffed" to answer all of our concerns. More activities, better activities, activities that allow them to socialize with each other more and the food was just bland. It literally was just like canned food all the time or seemed like can food all the time.

My experience is from august of 2023 so hopefully if they are still In Business they have made the necessary corrections It was an awful experience. They were acutely understaffed Also they were without a facility doctor at the time due to untimely passing of theirs. But still. No backup plan ?? Thirty days with out a doctor at assisted living?? I do not recommend. Attractive to look at but no service.

My mother has Alzheimer's/Dementia and, due to malnutrition and not eating, she was placed under the care of another facility. The Director, [name removed], informed me on a Thursday that since my mother didn't allow the nurse to complete her assessment, he recommended she be placed in a temporary personal home. He referred me to his contact, who provided a highly-rated personal home. However, after my mother was evaluated by the caregiver at the home, it was clear they couldn't handle the level of care she needed. I didn't realize that all parties were collaborating closely. When I contacted [name removed] the following week to ask about re-evaluating my mother, he reached out to the referral, who then reported that my mother was too aggressive after only four days in the new setting. DO NOT rely on [name removed] suggested referral service. Find your own referral service, unconnected to them. Bad business.