Sinceri Senior Living

This community was our second choice. It was a little older of a building but there was a lot of space and freedom for my loved one. there was another community that just had more space that worked better for my loved one

we toured Magnolia Springs and upon first impression it was nice. we chose another community because Magnolia was too big and further away than we anticipated.

we moved my loved one in at the end of [month removed] and a few weeks ago we received an email that the cost would be increasing by over [price removed]. they included their reasons, but I felt that it was an aggressive amount to be increased by. we agreed to place my loved one in a shared room with three other residents so that they would not be alone. now with the rent increase, we are paying for the amount of a single room. I do appreciate that the community offers adult depends for an added fee of [price removed] a month. I'd prefer that the community provides them, rather than possibly running out or being responsible to bring our own. it's our first time having our loved one away from home, so this entire experience has been a learning process. the staff are friendly and willing to provide updates on my loved ones well being when I call in. [name removed], the administrator, can be hard to reach when contacting via email. I'm unsure what exactly she handles, as some of my calls to her have been passed off on other people. I've directly asked her who - if not her - should I contact for more in depth information regarding my loved one and I've yet to receive an answer. she has also admitted to seeing my emails and failing to reply. she may be busy, or my questions may be beyond her scope of support, but I do think that the communication could be better. I'm having trouble getting in contact with the right person(s) when it comes to certain things. Creekside offers a lot of activities during the day and they have an awesome mechanism to keep families updated. they send a notification to your phone that specifies whether or not your loved one has participated in the activities, and if so, it explains the level of interaction/mood of your loved one. I've found that recently, they have not been updating the app. there's an option to have a picture of your loved one enjoying the activities sent to your phone as well, and that is not willingly being done. I know that they may have a lot going on and I understand that they have lost staff due to Covid. it's still a bit frustrating that they have these tools available, but aren't taking advantage of them. there were a lot of things that drew me in that have not been followed through. I'm willing to ride it out and see if it improves, I just wish that there was a more well rounded level of care. I want to know more about what's going on during the day with my loved one. I can mostly only see my loved in the late afternoon; and by then, they are already in the "sundown" phase. if those tools were utilized better, it would provide a better sense of security for both myself and other families with similar schedules. when I walk into Creekside, it feels very warm, lively and homey. It's a good, clean community with nice staff. I overall just wished there was more communication and visual updates of my loved one. I just think they may be suffering from the effects of Covid. hopefully, once the world returns to some sense of normalcy, residents will be able to go on more outings. I'm also hoping that we will be able to visit more often and spend time interacting with our loved one throughout the community.

my loved one likes it here but they could improve on the meals. there are currently no activities due to Covid.

We liked the community, not the right fit.

The facility has just undergone new ownership. The nursing director is excellent. The big issue is staffing levels. The staff is excellent, but they're understaffed, as are most assisted living facilities in the area. They just can't get workers. There are some days my loved one has to walk by herself to meals because they don' t have the staff to assist her. The facility itself is good. It's clean. Our only issue has been with staffing levels.

Good community, not the right fit.

This is worth considering for your loved one. The rooms are lovely. My loved one is doing well here. It is a great community. Some of the activities available are bingo, music outdoors, book club, grocery store trips, exercise classes, library, and more for the residents to choose from.

Administrators are very helpful during new resident introductions and great at making activity programs. Activities incorporate my electric scooter. Food and dining services made available, as well as cleaning and laundry.

We've been living at Laurel Oaks for 3 & 1/2 years. We've made new friends and been involved in daily exercise classes, book club, and other groups. I've enjoyed the library. I've been able to use the onsite physical therapist for the therapy my doctor recommended. I'm glad we made the decision to move.

Tuscany Villa is a happy helpful facility. The staff is very nice.

It's a very good place with good residents and a good crew. Everyone in executive management and on the medical team are quite good and quite adept. Problem resolution seems to occur with speed. I'm as pleased as one can be in this kind of situation.

This community was just not right for my loved one. They had a higher skill level and the ambiance was not what I was looking for. The food was good but the rooms we looked at were not what we were looking for for our loved one.

The community didn't have a dedicated exercise place. They didn't have a door on the bedroom and only could allow a twin size bed in the bedroom.

It was a good facility for persons with dementia.

Tuscany Villa is a happy and helpful facility. The staff is very nice.

Our loved one was only there a week for respite care and it was under a different owner and management, however the manager at the time was absolutely wonderful. They took great care of our loved one and our family during her stay. Great experience.

It has been a constant irritation that our complaints about the food has been ignored. We spend a lot of money to stay here and yet we are still ignored.

Beautiful facility, well maintained. We love all the public areas, sitting rooms and kitchens with fireplaces and TVs. Lots of room for family visits and get togethers. The pool table and Lg TV in the fifties dinner are our favorite! In our current Covid situation, we would recommend your loved one be more independent as staffing has been difficult.