SilverPoint Senior Living

I had to buy my own internet because theirs was ALWAYS down! I haven't had a housekeeper for 2 weeks because they don't treat their people well and they quit!!! I don't eat the free meals because they suck, and I am so unhappy that I am considering moving!!!

My loved one is currently a resident at The Pearl Senior Living and our experience has been terrible! I will be moving my loved one after the first of the year. There is lack of communication with the residents and their caregivers/family. The medication management is really lacking. Also, they had to call the ambulance for my loved one and I wasn't notified. I still have not been notified.

I've been here around 6 months and I just got a bill that my rent was going up by [amount removed] I don't know what world they live in perhaps Mother Russia but I've never heard of this my other complaint is the nurses are very good but not courteous they do not knock before they bust in your door

I did not have a good tour experience with Inspired Living at Lewisville. My loved one had diabetes and I had told them this beforehand. When I showed up for the tour and was talking with them they explained to me that they did not have the nursing staff to be able to handle anyone with diabetes. It was a waste of time.

My mom had Alzheimer’s and Fountain Brook was a convenient drive for my brother and it seemed reputable each time I visited. A nurse gave my mom a pre-entry exam and determined she was a candidate for Memory Care. We admitted her and moved her in but right away, I found the head nurse in charge at the facility to be less than truthful and forthcoming about the treatment plan and care of my mother. The general manager was more concerned about numbers and occupancy percentage rather than the patient care. The memory care staff were a miserable lot from top to bottom. They weren’t happy if the family wasn’t there doing most of the care giving. They were rude and often unresponsive when I asked a question or for help. Fountain Brooke is not adequately staffed and there is not a sense of cohesiveness amongst staff and management. They did nothing to make my mothers stay a pleasant one, it seemed they didn’t want to be bothered. The physicians were not interested in patients.

Would not recommend the is community. My father contracted Covid in this facility and was not allowed back in after going to the hospital. He was moved to a new facility but was left in the hospital for 16 days. We were unable to visit him during this time and his wedding band was missing when he passed. He was not in the facility for the month of July but they tried to charge us for the month. The didn’t even acknowledge my father passed away They needed to focus on the cleanliness in the bathrooms when cleaned they were not cleaned well enough. They will not allow us to move his belongings out of the facility unless hiring professionals. When we did get to move his stuff out there were a lot of things missing and broken including very personal items. I am extremely unhappy with this facility. The director was also very unprofessional.

I toured this community for my loved one, and I immediately knew it would not be a good fit for us. I looked at reviews online first, and they weren't very good. It as also more expensive than some other communities I'd seen, and when I walked in, a woman near the door kept yelling out to me "help me, help me!" I was quite uncomfortable with that, so I knew that was not a place I'd put my loved one.

Met with Priscilla. Well trained on facility data. Adequate tour. Facility needs maintenance desperately. Was disappointed in appearance.,leaving me to feel patient care might be lacking as well. Only deserves one star.

We had a very negative experience with this community. Our loved one is no longer there.

They were horrible. They tell you great things when trying to get you there. The reviews I saw online were glowing. They must have paid somebody to say those things. My family member was only there for not quite two months before I pulled him out. Corporate took over at one point because they had so many problems. The laundry room was filthy. My family member's floor in his room was so dirty that the Swiffer pad would be black after cleaning just a small section myself. They didn't give him his medication on time. The agency nurse walked out on a Saturday night, so the next day, his medication which has to be administered by a nurse, was not administered . Nobody checked on him that day. When I got there at 5 pm, he was in a frozen state, half on the bed half off, hIs mouth was all dry, and his incontinence products were sopping wet. I feel like I was lied to and duped.

If your looking for a facility for a loved one that has mild to medium stage Alzheimers/Dementia please do NOT place them at FountainBrook Assisted Living & Memory Support!! The facility is nice but the level of care in the memory unit is substandard at best. I stayed with my mom for the first week and after voicing my concerns to the memory unit director ..who I rarely saw in the memory unit, and one other manager I took my mom back home..losing every bit of the $5,000+ that was paid...only after I removed her was I informed that a written 30 day notice was required to receive any money back. Apparently this was included in the fine print of their “contract”. When I attempted to talk to the Director he was very harsh, insensitive and rude. This is what I observed while staying with my mom: 1) Understaffed-the ratio of caregiver to resident is NOT adequate for the level of services needed. Not once did anyone help my mom shower, dress or clean her room during the time we were there. (The bathroom was cleaned once) It was very disturbing to my mom when we would go out to the memory unit dining area to eat breakfast and many of the residents were asleep with their heads laying on the table with often only one staff available to serve all the residents. Rather than allowing residents to eat after they naturally wake up (since many are up during the night) they are placed at the tables at 7:00-7:30 and immediately go back to sleep. At one point one resident was choking so badly with no medical aids around to help. 2) Activities and social stimulation was nonexistent in the memory unit. What I observed was that many residents in wheelchairs would be placed in the TV room after breakfast and left until the next meal and shuffled there again after lunch. Because there were no activities in the memory unit I would take my mom over to the “Assisted Living” area and attend several of the activities that they had. The only positives that I can list for Fountain Brook Assisted Living & Memory Support are that the facilities are nice and the food is good. I have never taken the time to write an on-line review, however I feel so strongly that if my review could prevent someone from making the same mistake I made when I decided to place my mom at the Memory Unit at Fountain Brooke Assisted Living & Memory Support then it will be worth it.

If you care about the person you are seeking a place for, avoid this place. They put on a nice show to sell you on it but it is horrible. Short staffed and no real Assisted Living in my opinion. Roach infested rooms with the stench of urine. Cleaning is not on their priority list. They might empty your trash, but don't wash the trash cans. The toilets are stained as well as the showers. Vacuuming goes around and never under anything, when they vacuum. Residents may have to push their help button multiple times to get help to their room and in some cases call 911 to get help. On the weekends and evenings, there are no staff members to be found. The only true, caring person is Rhonda, in my opinion. [removed] The food is gross and served cold if you are sick and need a meal brought to your room. [name removed], the charge nurse, has a bad attitude about everything. The people who work here need training and training and more training. Personal problems should not be shared with residents and who knows how much [removed] goes on by the employees. It is very sad to think these people will care for your loved one and find out how bad they are. When we moved my parent out, the director didn't even know her name!!!! With 56ish residents, there is no excuse for that. The bus is in poor condition and they still refuse to repair it, even though it has had numerous problems. The AC on it rarely works and the poor girl who drives it is expected to manually crank the lift for each individual. [removed] The activities director man is very kind hearted and he tries hard so he is not to blame. [removed] I could go on but I think by now you have already marked them off your list. I hope so.

If you want your loved one to go down hill fast then this is the place for you. They want their residents drugged up so they don't have to deal with them. The staff is very rude and the manager is a total jerk.

My mother lived in this facility for a couple of months. Promises were made and no follow through. No accountability by management. Apologies were abundant but did not take good care of my mother.