SilverPoint Senior Living

She is very happy, she likes the way they treat her. They help her when she needs it. There haven't been any complaints. The director contacts me if there is an issue.

I loved this location and everything it had to offer. I have decided to take my aunt into my home until i can save enough of her pension and ss for a few months until i can afford all her expenses and move her unto The Woodbridge Estates. Allison at Woodbridge was a real sweetheart. I do plan on making my aunts future home at Woodbridge Estates.

I like that they have a restaurant attached. You can go anytime from 7am to 7pm to eat. The staff is very caring and they do their jobs well. The activites director is a wiz - very good at his job. They have a lot of musical entertainment and different groups that volunteer. My mother is legally blind so she can't participate in all the activites but they have movies and a nice, extensive library and lots of lounge areas. My mother wasn't able to return there because she's not able to walk so she has to rehab more before she can go back. We're undecided on whether we're going to move her back because she likes where she is not too.

Inconsistency on quality of food servings. It's clean and they are responsive.

Toured many places and all were great, ended up with best fit location for our loved one.

It is a great place, and if you have a loved one that needs assisted living this would be a good place to go. It was an easy transition for my loved one. The only thing that bothered me is they had 3 different directors within 3 months. The staff were accommodating with the hospice team. The chef is a lovely person. The regular staff are wonderful! It is a smaller community, and your loved one gets a lot of extra attention. Its nice they have assisted living and memory care options available.

The staff were wonderful when we moved mom into the community. They were courteous and helpful. When the power went out due to a storm I saw the manager helping people up the stairs. They offer daily activities and mom is making friends. She is happy with the food and they do offer a variety of choices. The grounds are well taken care of. I would recommend this community.

I had a great visit with Miss [Removed], she was amazing! She made us feel welcome and at ease. The whole staff was friendly and outgoing. The facility was decorated nicely and felt warm. One of the first things I noticed was how fresh it smelt and how much it reminded me of home. During the visit I loved seeing Miss [Removed] interactions and relationship she had with the residents. It was more than Miss [Removed] showing us around she customized our visit and made us feel welcome. I am looking forward to moving in the future.

The most impressive picture of Brookdale is the quality of compassionate care and the staff's willingness to extend themselves to the residents without worrying about who's job it is. I helped choose the facility we would put our mother in and helped move her belongings. The staff was always there to see if we needed any help and to answer all our questions. When a storm knocked out electricity throughout the complex, the staff immediately made sure the residents were given meals and checked on regularly. They helped those who couldn't walk up the secondary stairs to get to their apartments. It is very much a tight-knit family-like community where Biblical values abound in showing kindness, long-suffering, mercy, and love for the people they serve. I have one negative comment that I did not want to include in my rating, and yet it is something that needs improvement. We could never seem to get a final amount for what was owed for the June rent. We were handed several amended statements, both with handwritten notes and numbers on it that only confused us more. We simply wanted a final total amount to write the check for my mother's rent for one month. Even the day before June 1st, when rent was due, my brother was not sure the check he wrote would suffice. I trust that this issue will not continue in the next months. I don't know if the billing system is outdated or the means to follow it is not understood, but we are hoping we will be billed fairly and in a forthright manner in the future.

Everything is working out well for my mother since her move to this community. She is safe, and receiving good care. The staff here is great. All levels of the staff have been helpful, and kind. She stays busy with the activities they have available for the residents. The meals are nice, she is pleased with the them. I would recommend this community, it is working out well for us.

I had a good tour of Brookdale Longview. If my loved one needs Assisted Living in the future, we will defiantly consider this facility. The tour guide that I met with was friendly and informative. It was a good experience.

My experience with Brookdale Fredericksburg Road has been a good one so far. Everyone has been very friendly and helpful, and they tended to my needs very well. The facility itself is well kept and clean, and it just seems like a very nice place overall!

[names removed] were great to work with when we were signing up for our mom. They took time to walk us through everything and really help us understand everything. Overall we are very happy but there is some inconsistency with managing medication and the way laundry is handled with stuff going missing if or being delivered to the wrong residents.

In the assisted side they are pretty chill but the housekeepers seem lazy. We didn't like the independent side because of Texas weather being a problem but for assisted and memory care it was much better.

He is so happy. The staff, food reasonably good most of the time, and how clean the place is

There was no issue with the administrative employees only issues with the executive staffing. The original Executive Director was there one day and gone the next with no explanation given to the residents' family members. Also there were staffing issues with the aides. I was told that one of the aides had not come to work 10 days out of 14. My favorite and most attentive aide quit because on several occasions she was left to handle the whole unit, seeing that the residents were fed, cleaning the kitchen, getting the residents ready and into bed, in addition to dispensing medications. I was there personally to witness this on two consecutive days. When she complained, the executive director told her he could show her the door. She ended up quitting. She was sad because she loved the residents. The company brought on board a new executive director. You would have thought she would have gone around to introduce herself to the residents/family members. Very few times did I see any interaction between her and the patients. My husband died[Date Removed] and they didn't stop [Date Removed] monthly fee from hitting my bank. I was told in the contract stated that I would be responsible for paying for 14 days. I can't find this stated in the contract. He passed away; he didn't move to another facility. Every time I call to talk to the executive Director, (she is new on staff) I am told she is in a meeting. I feel like she is avoiding me. This is a lot of money and I have funeral expenses.

The Pearl is great for a resident without memory or many mobility issues. I think the food, events and staff are great! The general caregivers are great but medicine management and extra caregiving still needs to improve. This place is definitely not for someone who is bound to a bed and needs a lot of extra help. Recently, some residents have started losing nice clothes and blankets. There is no accountability for that.

The common areas and Mom's room are always very clean. The staff is always very kind and professional. They have many fun activities and sometimes have musical guests come in and perform for the residence. It is expensive, but not as expensive as other places we looked at, and the quality is much higher.

They are very helpful and answer your questions on an expedient manner.

They made move in and transition very easy. I would recommend. Great staff and services.