SilverCrest Properties, LLC

We toured here when we were looking into options. It wasn't a good fit for us, they just weren't set up for my loved one's needs. Other family went and toured, and decided against this, it just wasn't right for us.

The hallways are extremely long. They also seemed somewhat dark. My mom did like the lay-out of the units we saw but they were a few hundred dollars beyond the base price we'd originally been quoted. There seemed like a lot of activities but we only saw 9 residents at the monthly 'Happy Hour.' They have great bus service providing everything my mom would want. We both didn't think it felt like a very warm place to be - especially in comparison to Scandia Shores.

Lots of activities for the folks living there. Food is somewhat above average. Facility is always clean and tidy. Friendly staff. Between the assisted living apartment and the assisted living services through "Lifespark", the care for one couple in 2013 was $170,000. In the 5+ years they have lived there, the Eden Prairie Police have been out four times to file [removed] reports. [removed].

Dated but friendly. Price is okay.

Positives: very nice facilities, apartment very spacious. Negatives for our situation: complete independent living (only 8 meals/mth). We need a better balance of assisted living with independent living. Also the location was a little out of the desired area.

That was okay, I wasn't that impressed with their assisted living. They had a balcony that you could go out on. that made me a little nervous for someone who is borderline assisted living.

nice location, good people, needs updating in the apartments but the public rooms are nice. No balconies

Good nature surroundings, balcony.

Like the emphasis on fitness.

This program sounds wonderful but probably not a fit for Mom, due to her physical needs and the high cost of individual cares she requires.

$1393 1 br. +, very spacious. Nice. She didn't like the 8 meals req'd. a month included. timing of meals also not good. Mem facility has nurse staffed only 8 hrs.

Do not take EW

Nice but base price seems high with many "additions" also large campus

This was perhaps the favorite out of the three we looked at. We are a bit in "sticker shock" in the estimate we were given just to essentially be a resident. We will need more options.

This was a lovely place but a little pricey.

I was impressed with the facility. It was actually the first one that I toured in this area.

The director is great! I enjoyed our tour. Lots of amenities. Nice room layouts, nice gathering rooms. I'll have to think about the total costs and the neighborhood; busy street, residential/shopping areas.

We were not happy with Silver Creeks memory care. They did not do anything with the residents. Every time I would visit she was sitting in front of a tv. Me and my family visited daily. Silver Creek is probably great for assisted living but not great for memory care.

Summit Place has a unique set up for townhomes. For that reason, I decided to move here. The staff at Summit is very welcoming and professional. That is in direct contrast to the unprofessional and uncaring nature of the Silvercrest Corporate Office. The corporate office seems to make policies that will increase rent revenue with little or no regard to the inconsistency or if it makes sense. They do not understand that residents that should be the primary focus of their policies, not the bottom line. Perhaps a course in hospitality management is in order. I had two experiences where I tried to communicate with them and they refused to be bothered or communicate with me. Silvercrest is struggling to keep up and will continue to fall short. As a side note, there is now pretty new signage at Summit Place. I am unclear how that impacts the resident experience.

We had a family member stay there. As a whole, it was a good experience with some outstanding employees. That's the good news. The bad news is that (in my opinion) there was an employee there that bullied some residents for his own entertainment. Management was made aware of the situation both verbally and in writing. While the executive director said she had addressed the situation, the employee in question at least occasionally completely disregarded management's direction. While you may tout that you hold the position of executive director, you also should be capable of fulfilling the responsibilities of the position you have been hired for.