SilverCrest Properties, LLC

REVISED :: The furnaces in the 1 bedroom units are electric whereas the other units have a gas furnace. You are responsible for the electricity used for the furnace. I had Excel Energy come out to my unit and make the necessary corrections to my bill as electric furnaces (during the winter months) is discounted. This was never disclosed to us prior to the lease signing - we were told that All the utilities were included in the monthly rent - NOT True. The Property Manager had refused the Excel employee access to the property - so I had him remove his badge and had him enter as my guest. When she found this out - she called Excel "Demanding" my account information - Excel refused as this would be a violation of The “Privacy Act". She was verbally aggressive and thank goodness that Excel recorded their conversation with her !! In January I did not receive a “Certificate Of Rent Paid”. SCOM was claiming tax exemption) I investigated this with the city and county only to discover that no deed had ever been filed. It was still in the city of MG's name. This was addressed by 3 MN government offices. SCOM “Refused" to correct the “Intentional Inaccuracy” of my CRP. MG requires ALL rental communities to do background checks - SCOM was aware of this requirement and yet did not do so. This is a community that consists of “Senior Bullies” I personally experienced/endured senior bullying myself. The Intentional - Alienating, Ostracism and Isolating of individuals. Gossiping & Rumors. I personally was "Intentionally" skipped over for a garage stahl by the leasing agent numerous times. I Most definitely would "NOT" advise my Worst of acquaintances to reside here?? Corporate & Staff (FACTUAL) DID use “Intimidation Tactics" toward Seniors to silence those of us who voiced our concerns with threats of "eviction or termination of our lease agreement/s". SCOM termed it :: "Interferring With The Management Of The Property". I have saved All documentation as support of my statements made here. SCOM Management did NOT like the Fact that I possessed much knowledge about MN Tenant’s Rights - that because they were 2 months behind in work orders - that I/We could go down to the County Courthouse - file a complaint and then the County would hold our Rent Checks in an escrow account until the work orders had been completed. In addition :: dog feces have been left in the halls & sidewalks for walkers, wheelchairs, and scooters to role through - A MG "Health Code Violation". Quite Disgusting.

My mom and I were disagreeing on which assisted living facility would be best for her. I insisted on assisted living and she would not go over $2400/month. A Place for Mom recommended visiting Esplanade Gardens and check it out. My mom got a great special, $2428/month plus $32 for prescription maintenance (state rule), and I was told that someone would check on her everyday. I took care of her RX so not sure of the $32/month excuse but most importantly nobody checked on her. The only time they did was when they saw me visit or I complained about it, they would come by for 3-4 days then stop. Their bus didn't take the residences anywhere except doc appointments and HEB/Walmart once a week, unless it was broke down. Food was not good, same activities every week and bad housekeeping. I moved her back to my house but now I'm unable to work at this time unless we pay out of pocket for a provider.

Do not even consider Esplanade Gardens! Terribly understaffed, unprofessional, [removed] for patients who need attentive care, [removed] in action on memory care unit.

Summit place is absolutely awful. Management is the worst in the business. This is the absolute last place you want to put a senior. All smoke and mirrors. Dig deep and you'll find nothing but [removed] greed.

My mother has lived in the memory care unit there now for over 2 years and I'm saddened to say that the directors have been trying hard to muster up families to write reviews praising the unit. I remember one day I was surprised to see the campus director walking a patient who was wheelchair bound calling her "[removed]", knowing that she can't walk. If you spent more time with those that are making you money, than you would know your people. I was scared for the patient bc she was frightened. The directors don't know their names, yet they want us to speak positive about them to save face. I go see my mom often and either I walk into the directors not knowing what's going on or listening to the ways they get yelled at and disrespected for caring. It hurt my heart that one of my mothers favorite staff members had quit after almost 3 years, all because of being treated unfairly for doing HER job. Never one to be in the middle of any negativity and always was sure to give love and care to all the patients. It bothers me that all the staff isn't held to the same standard as far as treatment goes, and you can obviously tell that there are favorites. Whenever I want to talk to the director about my moms care or Meds or even the extra $100.00 that will be charged starting next month, she is hidden in her office or prancing in her heels. Sickening to know that she doesn't care about our unit as she does for the assisted living side. The activities should truly be expanded because everytime I go in the activity director is No where to be found. The fact that I feel my mother as well as so many others isn't reciving adequate care is heartbreaking. I'm as well as other families are looking at other facilities to place our loved ones. It's not the same and the staff doesn't seem as caring and I don't know if it's because of the low pay, or because of the way the building is being ran. I have seen state come more this year than ever because of the medicine errors and the falls (unexplained) than ever before.

I wouldn't recommend the memory care unit to anyone. Not only do the staff not care about the residents, the ones that genuinily do, get harrassed and bullied and mistreated by the front office. My mother was for years so I have seen a lot!i still keep in contact with the families and I'm truly saddened by the issues that have overshadowed our family members. Between missing incident reports, to medication errors to also the disrespect to the other directors given by the front office. The focus needs to be why so many unexplained falls within the past few months& not about the parties and galas they provide for the other unit. Whenever others speak up for their family or the staff does, there's some type of repermation given. Please if you care about your family don't put them here...