SilverCrest Properties, LLC

They could improve communication with the facility and loved ones especially those in charge of care. Also upfront pricing.

Overall experience is okay but I always have to keep up on that caregiving they're always doing something they shouldn't do very tiring, cleanliness is okay meals and dining it's okay activities is okay value for the cost I guess it's about right but the caregiving situation of the turnover rate is under par but it might be par for the course not good enough to change take care of the your loved one consistently they put their health at risk all the time minor stuff but sometimes major stuff.

The reason we gave the overall experience a 3 is because placing our loved one in independent living rather than assisted living ended up moving within the complex at our expense. What we like most about the community is the friendliness of staff, the cleanliness, and my Dad always said the food was really good. Yes I would recommend this community to other families, I wish my Dad was able to stay there

Many good things, but weak in the nursing Department, staffing on weekends, and no CNAs, though they publish in their June '23 newsletter that they want to hire CNAs. The RAs (resident assistants) are used instead. They deliver medications but know nothing about them. They mostly don't introduce themselves or have bedside manner training. It is hard to understand the English of some of them. It would be much better to hire CNAs, and St. Louis Park High School has a program for this...you can be licensed at 18 if you complete the program in high school. On the plus side, the activities are great and so are the walking trails and the resident attended gardens out back. Meals are expensive compared to some other places nearby.

I toured Summit Place Senior Campus during my search for Independent Living for my loved one. This facility was pretty bland and there was just no active vibe there. It also felt like a very sterile environment to me.

Most of the staff are friendly, but some are standoff-ish. They also talk a good game, but feel some of the staff aren't getting the message. Not following up with preset instructions, or aren't aware of those.

It seemed like more of a room, than an apartment type of feel. It was okay but not a good fit for my loved one.

The negative was that they had difficulty with hospice and did not know how to interact with them, which made it really hard for us. The lack of communication was the biggest issue. Overall due to our experience I would probably not recommend Village Shores to other families looking.

Brightondale did not seem as up to date as some of the other facilities that I checked out. There was nothing wrong, it was just that the atmosphere was not the right fit for my loved one.

Our family had an in person tour and we were not really impressed with the staff, they just seemed like they were there to do a job and did nothing special to make us feel welcomed. Other communities we were visiting went out of their way to make us feel welcomed.

My mom was in memory care. The food was not good and was served cold. It was better when she was in Assisted Living. The rooms were very nice. The staff was helpful, some were better than others. The nursing staff was great. They have a music room with a piano and offered religious services which was important to us.

I appreciate [name removed] giving my Dad a great tour. My Dad's main concern was the expense. The pros were the pool and chapel.

I appreciate [name removed] providing a great tour for my Dad. My Dad's main concern about this facility is the cost. With my Mom's memory care needs it will cost a minimum of $120,000 a year to live in an approx 500 square ft one bedroom apartment. There is no washer or dryer in the apartment that he saw. The benefits of this place are the 3 meals a day provided for both my parents in the cost, access to the pool and church services.

Our loved one lived at Brightondale Reflections Memory card for only about 6 weeks, and then she passed away.

This is an older facility. [Name removed] was extremely helpful in answering our questions. The restaurant style kitchen/dining is a plus and has many options for picky eaters. The staff was friendly, rooms were sufficient in size but something we noticed was the floors felt uneven in some spots. This is a 2 story facility which is too big for my mother.

They advertise as Enhanced Assisted Living, but function as traditional AL. They lack nursing management, poor follow up from the nurse manager in the EAL. Everything else about the facility is awesome.

All sounded very good -- but no rooms available.

For the tour, [name removed] was very nice and explained things thoroughly. The medical services are provided through another company and you are charged "a la carte" and this is why another review said 'they nickle and dime you'. A disadvantage to this is that it would be harder to budget your money. The building was clean and I noticed no smells. It does seem a bit tired and a little run down. I went around 10 am and there were few residents about. The staff knew each resident and seemed to have rapport there. Another disadvantage of this place is that it is all private pay. If you or your loved one's money runs out there may have to be another move.

I felt they were not honest with us up front about the cost. We were charged for things that we did not know about. They do not include a breakdown of the charges on the billing statement. I have not seen a lot of activities that my loved one would be interested in. They do like the food and the community is gorgeous. My loved one is not happy here as we think they need a community with more activity. I would recommend asking if the cost is all inclusive when you tour a community.