SilverCrest Properties, LLC

I moved my parents into Parkwood Shores in 2015 after my mom had a fall and discovering that dad was not able to fend for himself while she was in rehab. Also in rehab it became clear that they were not taking their medications and that dementia was becoming a problem. The fourth floor is the Alzheimer's unit. It's a secure floor with doors locked and you need a code to get out. That was a good thing for my parents because they would get lost. After a few days there they became more comfortable and I'm not sure they were aware that they were locked in - it became home and familiar. I was happy that they were safe and not needing to go out to get groceries or drive or have to cook and leave the stove on. Staff took them by van to appointments and to outside activities which they enjoyed for awhile - Alzheimer's made the world they were comfortable in very small, and it doesn't get better, so having them in a now familiar place was perfect for them in their situation. The care was pretty good - it's a very difficult job - and it's never going to be "as good as if they were home". But I think that's a fallacy, because 24-hour care really, in my opinion, can't be done by family alone. We couldn't have done it ourselves.

I felt like everyone is very caring, it's clean and small, which is really nice. I don't think they made an effort to give an orientation. She got a folder but didn't really get shown around or where things were, so it hasn't been a very smooth transition. It's taken some time to get some maintenance work orders done. It's a beautiful place, and they have nice activities.

Overall a very good experience. We were assisting an older relative find a place after surgery. The activities were not what he was hoping they would be. Some of his comments: Pro The staff and residents are very friendly, always offering smiles and hugs. It was comforting after surgery to have health staff available. The special events were pretty spectacular . Cons Too quiet. Everyone disappears after dinner. Not even conversation. Meals can be delicious, but the staff want everyone to eat at 4:30 much too early for me.

My father in law is pretty happy there. The value is excellent. We have had a few instances where the communication has not been very good when they moved him down in his therapy. There was some general housekeeping issues we weren't aware of. The food is good. There are plenty of activities available. He enjoys the people there. Everyone seems nice. We are still settling in, but It's a good facility so far.

They could improve communication with the facility and loved ones especially those in charge of care. Also upfront pricing.

Overall experience is okay but I always have to keep up on that caregiving they're always doing something they shouldn't do very tiring, cleanliness is okay meals and dining it's okay activities is okay value for the cost I guess it's about right but the caregiving situation of the turnover rate is under par but it might be par for the course not good enough to change take care of the your loved one consistently they put their health at risk all the time minor stuff but sometimes major stuff.

The reason we gave the overall experience a 3 is because placing our loved one in independent living rather than assisted living ended up moving within the complex at our expense. What we like most about the community is the friendliness of staff, the cleanliness, and my Dad always said the food was really good. Yes I would recommend this community to other families, I wish my Dad was able to stay there

Many good things, but weak in the nursing Department, staffing on weekends, and no CNAs, though they publish in their June '23 newsletter that they want to hire CNAs. The RAs (resident assistants) are used instead. They deliver medications but know nothing about them. They mostly don't introduce themselves or have bedside manner training. It is hard to understand the English of some of them. It would be much better to hire CNAs, and St. Louis Park High School has a program for this...you can be licensed at 18 if you complete the program in high school. On the plus side, the activities are great and so are the walking trails and the resident attended gardens out back. Meals are expensive compared to some other places nearby.

I toured Summit Place Senior Campus during my search for Independent Living for my loved one. This facility was pretty bland and there was just no active vibe there. It also felt like a very sterile environment to me.

Most of the staff are friendly, but some are standoff-ish. They also talk a good game, but feel some of the staff aren't getting the message. Not following up with preset instructions, or aren't aware of those.

It seemed like more of a room, than an apartment type of feel. It was okay but not a good fit for my loved one.

The negative was that they had difficulty with hospice and did not know how to interact with them, which made it really hard for us. The lack of communication was the biggest issue. Overall due to our experience I would probably not recommend Village Shores to other families looking.

Brightondale did not seem as up to date as some of the other facilities that I checked out. There was nothing wrong, it was just that the atmosphere was not the right fit for my loved one.

Our family had an in person tour and we were not really impressed with the staff, they just seemed like they were there to do a job and did nothing special to make us feel welcomed. Other communities we were visiting went out of their way to make us feel welcomed.

My mom was in memory care. The food was not good and was served cold. It was better when she was in Assisted Living. The rooms were very nice. The staff was helpful, some were better than others. The nursing staff was great. They have a music room with a piano and offered religious services which was important to us.

I appreciate [name removed] giving my Dad a great tour. My Dad's main concern was the expense. The pros were the pool and chapel.

I appreciate [name removed] providing a great tour for my Dad. My Dad's main concern about this facility is the cost. With my Mom's memory care needs it will cost a minimum of $120,000 a year to live in an approx 500 square ft one bedroom apartment. There is no washer or dryer in the apartment that he saw. The benefits of this place are the 3 meals a day provided for both my parents in the cost, access to the pool and church services.

Our loved one lived at Brightondale Reflections Memory card for only about 6 weeks, and then she passed away.

This is an older facility. [Name removed] was extremely helpful in answering our questions. The restaurant style kitchen/dining is a plus and has many options for picky eaters. The staff was friendly, rooms were sufficient in size but something we noticed was the floors felt uneven in some spots. This is a 2 story facility which is too big for my mother.