Senior Solutions Management Group

It may have been the dreary weather, but we weren’t overly impressed. It seemed like more of a “facility” than a “community,” although the marketing director emphasized how much they’d do to work with us to make Mom comfortable and happy. Won’t make our short list.

Greatwood Senior Lifestyle community has gone downhill within the last year or two. The building and ventilation A/C is in dire need of maintenance, the interior need updating and a thorough clean (carpeting is worn and stained), the meals are poor, not nutritionally balanced, served with skimpy portions and not freshly made (food is constantly running out - very unprofessional and uncaring attitude in the kitchen. We would eat with parents and enjoy the meal but now we would never even try...very sad). Overall, the employees are pleasant and friendly but unguided by professionals in senior lifestyle management. Greatwood has strong resident committees but complaints are met with excuses, delays and no change. Management needs overhauling, kitchen needs overhauling, building needs overhauling. We are ashamed to bring visitors to this complex. The rents go up yearly and the service and commitment to residents go down. We would no longer recommend this facility to family or friends.

Greatwood Senior Livestyle has really deteriorated over the last year or so. The building was built in 2000-2001...and updates have been minimal. The carpet in the common areas is worn and stained, water leaks both inside and out, mold and mildew throughout ventilation, lack of proper maintenance, and sadly, the food now served is not nutritionally balanced. In fact, the food is hardly edible. The residents have complained about both the service and the meals but are constantly given excuses such as menu items being restricted by Senior Livestyle - if this is part of a "family-owned" community, I would hate to be family. As rental rates rise each year, the expectations should also. The rates do not match the poor quality of food and the lack of proper building maintenance. Please explore the many other newer communities in the Richmond and Sugar Land area before you decide...it will be well worth it.

We did not have a good experience with this community at all. We moved my loved one in during the holiday season, and it seems like she got completely lost in the shuffle. They seemed like they weren't expecting her at all, the place was not clean, nobody showed her around or introduced her to what they offer (and they still have not, a month later), and they just really did not leave a good first impression at all. They also have issues with their maintenance and cleaning staff. The level of maintenance is not acceptable, I have seen wheelchairs snag on plants that were allowed to grow into sidewalk paths. The cleaning staff have been very impersonal and unprofessional, and make Mom feel like a stranger in her own apartment when they come in to clean. This all came as a big shock because the community looks very nice, and their sales staff sold it very well. Unfortunately the quality did not live up at all to what they promised during the sales process.

This was a nice enough looking place, but all the staff I interacted with felt very "corporate". They seemed to busy to give me a tour and I the person who ended up giving me the tour was very rote and mechanical, not asking me any questions, just telling me what they provided.

My children and I thought this facility was too 'institutional' and as a result, we chose not to tour. Gina McGown was most gracious and understanding about our decision. I'm simply to active for a facility such as this.

Not too impressed. Management seems aggressive.

Two words--The Titanic. Care and management is so bad, several families are looking to move sooner than later. This place does not have their act together and it doesn't seem like the problems will be fixed any time soon. Not enough staff.

This is not a place you want to take your loved one. A few years ago, under different management, the place was lovely and had one of the best reputations in town. Then outfit call Provisional LIving came to manage it, and it is joke. Food is bad, dreadfully understaffed, miserable communicators, and now see veteran staff -- friends and caretakers for residents -- dismissed. The place has seen its best days years ago. Don't let the window dressing in front foyer fool you. Talk to residents, staff, have a meal and see for your self. It's all about money. Even the crumbling park lot with potholes that go untreated says a lot about the management company's priorities.

When we were talking with the staff before making the decision to move there, we were assured that they would be able to take care of someone with a suprapubic catheter. We were told that they could handle emptying the bag and changing the bag from a leg bag worn during the day to a larger bag for overnight. It was very obvious that they were not trained to do this. I was there every day. Some days it was hours before anyone would check on him. I guess they assumed that I was taking care of him. Even though there were activities going on most of the day, Daddy didn't participate. He started going downhill. He was walking with a walker and could walk by himself for short distances when we entered Blair House. But just 4 days later he couldn't easily get in and out of the car when before Blair House, we were going out to lunch and sometimes dinner every day. Before leaving Blair House, Daddy couldn't stand without help from 2 people, could hardly walk 10 steps. We have moved him out of the Blair House and to a different facility and he's getting better.

The day staff was wonderful. The night staff let my mom fall without checking on her for several hours. She laid on the floor for many hours. My brother found her in the early morning hours propped up in her bed but severely injured from her fall in the night. She was well and healthy on Friday and dead on Monday. NOT ONE GOOD RECOMMENDATION!

My mother went there with dementia, now she is on her death bed. They over medicaded her, never once did she have her alert necklace on. I've asked several times. She has not been eating, and with full trays of food left in her room, it's obvious they cared less to help her. They gave been very rude to me, and refuse to answer any questions I asked

As far as Regal Estates, they have burned through 3 executive directors since January and I heard this week they finally fired their nurse (she really was bad) We filed 3 reports with the State because of ongoing medication errors. I can't recommend Regal to anyone. The food is bad, no activities, medication errors and poor leadership. I would definitely warn folks. It is a shame...

We moved my mom into Regal Estates approximately 18 months before she passed away on [date removed]. The care was good. Most were friendly. We did have problems with things coming up missing along the way including her wedding ring just before her death. From a business standpoint, however, Regal Estates is cold and greedy. They raised the rent by 10% after 6 months, asked for a $[removed] retainer to cover hurricane care & evacuation (They asked for this at the start of hurricane season with no previous indication that this would be required) and finally they collected a final month’s rent after my mom had already died. We have been unable to get them to take our calls or return them about this final payment collected. They don’t take or return any calls. They have shown no sympathy or offered any assistance during our time of loss. They are cold hearted and lack any compassion. It’s sad that people can be like this. Based on my experience, I would go elsewhere.

My brother stays here. They run out of food all the time (including ice cream which the guests love), and entrees can be cold. They serve pork all the time, if that's what you like. The service is often slow, with some people already eating dessert while others haven't even had their order taken. The servers can't answer basic questions about the food they serve. They ran out of ketchup for 5 days and served hamburgers during this time, yet never told anyone. It wasn't until the food arrived that this was "outed." They easily could have gone to Publix and bought some, but didn't. This is inexcusable, and an obvious sign of poor management. The latest health inspector's report gave them an 80. barely above a C. The report included finding a live roach on the main prep table. You can find this online. The list goes on and on. Any other traditional restaurant, run this way, would be out of business by now. The patio outback is small, and is the only place you can go outside.

Make sure that you are on top of things and visiting and advocate for your loved ones. The staff who were here when my loved one was here you had to make sure to stay on top of them. I wrote a letter and they did not do much about it - I was disappointed. They left her in her diaper for a very very long time. They always left her in her bed or would leave her in her wheelchair for hours. I would not recommend them to others until they change their management. I know they changed out the executive director but the med tech was the one we had the most issues with. She would scream at both of my parents in front of other employees.

We were looking into Clemson Heritage for respite but they never even got back to me when I reached out to them. They also have a 2 week minimum stay for respite care and that was more than we needed.

Unfriendly.

We are not happy with the care services they provided, our loved one had fallen at the community before they passed. They never wanted to ask for help, because they enjoyed their independence, but when they fell they were pressing the call button and no staff came in a timely manner. That resulted in our loved one going to the hospital with a head injury and we wish we could of gone in to see our loved one at the community when they were passing.

My sister just passed away there after about a 1 week stay. She was in the memory care unit and had we known how limited their care for advanced dememtia we would never have left her there. They always assured us that they could 'do it' but their short-handed staff didn't 'do it' and she ended up falling out of bed and passing away from her injuries 5 days later. Family had to stay at night to administer morphine and other drugs since there was no RN on the night shift. Totally misrepresent their level of care in the Memory Care Unit. Furnishings and cleanliness were ok but no bed rails, no call buttons except in bath, very small room, patient has to furnish linens, everything except bed and chest of drawers. Expensive, not equipped to handle advanced dementia as they are advertising. RN's may be shorthanded but they are also short on compassion and care of very sick patients. Medicine is never on time. Never leave loved one alone expecting them to be cared for. Don't recommend it at all.