Senior Solutions Management Group

The community needs to be kept up a little more, but they are working on it. The food was not real easy for my sister to eat. The activities were good,but I am not sure if she was able to join in on alot of activities. We were happy with the community.

The housekeeping is horrible. I put newl sheets on my Dad's bed 2 weeks ago. They have not been changed since. There are 2 extra sets of sheets in his room. I thought they cleaned his room once a week. There are 2 very large boxes of stuff that need to be taken out with the trash. They are still sitting there in front of one of the closets where his clothes are hanging. He can't even get to them. The floor looks like it has not been swept or mopped in weeks. For the amount of money he pays you would think they would do that for him since he is not able.

I was not impressed. The person that was giving the tour told us that you want to look at that people living there, that they are moving about and are engaged. The only two ladies we saw were sitting in chairs falling asleep. My husband and I started joking calling it the zombie place. It was cheaper, but mom thought that the hallways were dark, and happy hour was just a folding table with a cloth and people weren't even really talking.

At night the Blair House only has one nurse on duty for 3 wards, as I understand. "Structured" Assisted Living was explained to me as keeping the residents continuously going. After breakfast and lunch residents would have activities to participate in, but at Blair House everyone goes to their rooms and most take long naps until they start gathering around the cafeteria door at 4:30pm. There is nothing going on there; bingo and a movie are the only things I've seen. As far as structured activities, like making a craft, I haven't seen it. I haven't seen $2,600 worth of care. They have the minimum state requirement of licensed and trained staff. If a resident refuses medication the staff will except that even if the medication is required. They don't consistently log when they give medications, they'll say they gave them but it will not show on the log that they were given. When you walk into Blair House it smells like urine, it's an older facility and it has carpets that trap in the odors.

We were sold that the monthly “rate” was all inclusive and it would not increase as more care would be needed; well within 2 months additional fees started to be added and priced my dad out of what he could afford. The meals were less than desirable and the residents were required to circle the meal and when you are shaking I’m sure the service staff had to guess what was being chosen. There were 3 different cooks in the 2 & 1/2 months he was there. The direct told me I should not email her as she just forwards them to handles it and I should take more cards so I can email the correct person. I shouldn’t have to figure out who handles what and felt she should be aware of what was going on.

Our experience with The Pointe At Cedar Park was not good, it was a negative experience. At times they did not have adequate staffing and we would not recommend them.

The introduction cookies were really good…where did that level of quality go? The attitude of the “care givers”…poor for the most part. The rules about family and friends not being able to attend meals, even if a resident needs help cutting their food…they are not allowed to come help. Caregivers not closely watching over a resident who is at high risk of falling. Care givers insisting on an early bedtime just to be finished getting everyone ‘taken care of…’ clearly without regard to the tiredness of the resident. Dining room issues, everyday they are out of something residents want and expect to have… Ketchup, Coffee creamer…ice cream to name a few.…Poor or no response to the emergency call buttons…Complaints taken to management…not acted upon. They have an entire set of excuses, to avoid dealing with their poor quality staff. This place is such a disappointment, I really do not have words to express how poorly it is run. Beware…it is not what it looks like at first glance.

We picked this community, because of the cost, and relative location. Th activities manager was constantly pulled away from supporting residents and was asked to do sales instead. They are short staffed, so lots of things fall through the cracks. My loved ones nutrition and eating habits did improve while there. The shuttle driver quit so they didn't get to go to a lot of events.

We weren't able to see the entire community during the tour. The pricing seemed expensive, and the community seemed empty. We didn't see any residents, and hardly any staff.

My mother is a resident and the staff are lovely people. It is very clean & updated decor with nice activities. The food has become a joke. Chicken nuggets one day, a greasy slice of pizza the next, green peas 5 out of 7 days. Not healthy at all. People are healthier and happier when served well balanced and fresh food options. I didn't want to give a poor review, but the management refuses to acknowledge the issue.

Our Dad hasn’t been getting his Rx’s for over two weeks now! He had bloodwork done & his Throid level was off the charts! Heard new mgmt is now there. Head mgr is named [name removed]. Not impressed Also, at 7:30 am this morning, no one was sitting at the front desk! Not happy with this & more!

Greatwood is a nice facility, but the staff did not seem very engaged. It felt more nursing home like and everything was enclosed which is why my loved ones did not choose this facility.

We toured this community and the staff was very nice. The community looked run down and everything was very outdated. It did not fit our needs.

We had both of my grandparents at this facility and had a very bad experience at Greatwood. I kept trying to pay the deposit and they would say they would get it later. The director called me asking why I owed them 12,000 dollars and I told her we tried to pay them and they wouldn't accept it. I found out they were charging both my grandparents $5 a meal even though my grandma wasn't even eating and my grandpa did not sign up for food delivery. My grandpa had to go in the hospital and stayed a couple of days. When he tried to come back, they said that he was not allowed here. My grandma was not doing well at this point. The facility gave us 2 hours to move both of my grandparents out and I had to end up moving them into my living room. The staff members here were not friendly or understanding. I would not recommend this community to anyone.

Was less impressed with this community. There was no walking paths for the residents to get outside. The carpets in the public areas and hallways needs replacing, it’s pattern undulates even for us younger people, I can only imagine the disorientation for seniors.

An attractive facility with homey feel. No memory care units available now. Had one personal care room available, bedroom + living area with lots of windows being renovated $4400/mo. Only 12 units in memory care and observed most of memory care patients were pretty far advanced and not too alert. Whole facility required code to enter/leave. Nice garden area but not secured at the moment. [Removed] was very nice and seemed concerned with providing the best possible care.

Very showy with the holidays. Epic failure with the day to day care. Lots of flourish and big productions for Mother's day, Christmas, memorial day, etc. Great decorations. But the day to day, is not very good. The choices out there are limited and they take people other facilities might not but they are not patient centered. Not enough staff. Management is not affective, Activities are juvenile.

We toured this community. We liked the staff who were able to answer my questions. We were only able to speak with the activity lady and she was nice happy to speak with her, but she did not answer all of the questions we had. The community felt like a nursing home. They did have activities that would of been offered.I would not recommend this community to other familys. They need to make the community more cheerful for the residents to feel at home. A brighter atmosphere is suggested. Families might want to tour the community for the care of a love one.

Educated, friendly director. Assisted living dining room depressing. Comments about housekeeping = excellent; food = meat tough;

We recently toured several retirement communities in the Sugar Land/Richmond area and were really hoping to decide on Greatwood due to location and ease of access for family. Unfortunately we were very disappointed by the outdated facility. The carpet was old and worn, and overall the place looked like not a dime had been spent on anything new in years, especially compared to other places. There were no residents socializing in common areas, and it just didn't seem to be a "happy place". When we arrived we couldn't find a parking place other than halfway around the building, so parking is an issue also.