Senior Services of America IV, LLC

The rooms were small, not the right lit for my loved one.

They are a newer facility and growing their employees and getting into the swing of things which we understood but we were having issues with the home health aids and communication. We were being told one thing by the home health aids and then other things from the nurse onsite at the community. The communication could be improved, but the staff members were wonderful and such angels.

My mom lived there for about a year and a half in the assisted living portion. Lots of turn over in management and staff during that time. The staff was helpful, although many things were inexplicably difficult. They could provide medication, but would not administer eye drops. The food went from OK to bad, to downright inedible due to turn over in the kitchen. Show up for a regular meal, not a brunch for a true taste. Scheduling transportation to doctors visits is often unhelpful as they will not escort your parent to the actual waiting room. They get a curb drop off. Also, scheduling outside of the pretty narrow pre-defined transport opportunities (one or two days a week) is difficult. Communication from the staff was OK regarding my mother's health. The staff would sometimes call, but other times, including an ER transport, would fail to make contact with a family member. Health events that may seem minor were not communicated unless you asked to see the health logs or notes. The rooms at HG are nice enough. The air conditioning and heating is provided by a through-wall unit which has a noisy fan. Windows can also be opened for outside air. The biggest concern was that at the end of my mother's life, they refused to allow her to have hospice at the facility. They would not provide care for her and we end up scrambling to find a new place for hospice (which there are few on-demand options!) at the very end when she was very ill. That is not a good outcome. Be sure to understand what care will and will not be provided during times of declining health as you may be surprised to be caring for your loved one while scrambling to find a facility at the same time. If you read this far, you already know, but you should read the inspection log book that they are required to have in the lobby. It tells about any findings by inspectors and what actions they took.

I met with [Removed] and was given a good tour of the memory care part of the facility . He did a great job. Nice enough place, but it is also going through some important upgrades. They are in the process of renovating (painting) so it will look better very soon. They are also adding an activities professional for the memory care residents soon. Nice outdoor spaces and beautiful old stately building. I'm waiting to get details to them from my mom's existing facility before getting a financial estimate but the just the rooms start at around 5800 - 6500 with no care and go up from there so I'm expecting 10k+/month.

The activities they offer are very sparse. I wish there were more activities. The food is very good. I’ll give that a five. It is very clean. The staff is very friendly and nice. It’s so very hard to find good memory care that isn’t price prohibitive.

A new company took over a month after my loved one moved in. We kept hearing things would get better and they would have more staff, but that did not happen. The food looked very good, but the portions were really big and nothing was tailored to my moms interests. It did not seem like they tried to cater to any individual needs or wants as far as the food goes.

I found the staff not engaging with residents, instead they would be talking to each other or on their phones. At times it would be 45 minutes until a staff member would answer the call button. The administrators will tell you anything to have your parents be in their care, whether it's a certain diet or something, then to find out it wasn't true. The care was not good, the staff punctuated the air mattress and did nothing about it so my father had to lay on flat plastic that cause skin sores. It took weeks to get a prescription for his eyes. The facility does not have phone or cable tv, instead you have to rely on their internet for streaming tv and VOIP for phone service. Try explaining steaming services to your elderly parents. If the resident could not attend a meal, they would be feed what was left over after the other residents ate. Due to my parent being bedridden most of his meals were peanut butter and jelly sandwiches. I would not recommend Holi Senior Living to anyone, the place is nothing but a money grab.

I believe the quality of his care is very good. The problem we have in this case facility is when he needs medical attention transportation is only available by setting up an appointment. I.e. dental or medical. He's a Walker and when he falls down and gets hurt, they call 911 for an ambulance to transport him to the hospital which is not included in the monthly fees. They say they provide hospice services but if anything medical is involved they can't provide that. The staff really have been very helpful and seem genuinely to care about their clients. We believe he is getting very good care.

Avoid at all costs, there is no care being given or activities that happen in memory care. We picked this community because it was closer to my home.

My loved one was a resident at Hawthorne Gardens Senior Living. Overall, the experience was poor. The friendliness was good. However, the cleanliness and the food were not good. The staff and the quality of care were poor. I would not recommend this facility to family and friends.

I was not happy with Mirror Lake and I would not recommend them. First they told me there was a nurse on staff, but turns out it's an LPN, not a nurse. The LPN was making decisions on whether or not to call 911 when my loved one got ill. He told me that my loved ones vitals were fine and if he called 911 they wouldn't come and they wouldn't take him to the hospital. I called 911 myself; they took him to the hospital and they diagnosed him with Covid. They sent him back to Mirror Lake and they wouldn't let me see him for five days because of quarantine. On the sixth day, I called to let them know I'd be visiting that day. They said they were actually sending him back to the hospital because he was in really bad condition, but they never called me at all to say his condition had changed. On the first day I called to see how he was doing and they said he was just resting and sleeping. I'm familiar with Covid, so I said okay...that's par for the course and I'll come back to see him on the sixth day. They raced him back to the hospital and when I got to the hospital, the doctor said he wouldn't survive because his lungs were so bad. I told their administration this: I feel that they left him lying flat during those five days, even though we bought a bed that has a part that can raise his head. Although I can't prove it, I just know they left him lying flat, which caused the infection to spread to his lungs. Within five days he went from perfect vital signs with 99% oxygen saturation, to gasping for every breath. Unfortunately, he passed three days later. The people who took care of him on daily basis, the ones who fed him and cared for him, those people were wonderful. They were very good. It was the people at the decision making level that were not. Another example: I knew he had an eye infection and I kept having meetings with the medical guy (who I thought was a nurse). I kept saying that something was wrong with his eye, because it looked really bad. I asked if he could look at it or if their house physician could, and they never got to it. He came back and said, "Oh. I forgot. I'll take a picture of it and send it to our doctor". When I had him put in the hospital, I asked the ER doctor to check on his eye. They looked at it and immediately said that there was an infection, but no one at Mirror lake would look at it or do anything about it - even though I met with them on three different occasions. Overall - I would not recommend Mirror Lake Village to others.

We toured with Holi Senior Living and we did not care for this facility. When we were there walking around, there were no staff or residents that we could see. Our tour was scheduled and they also had no idea that we were even coming so it was disorganized. It took them a while to find a staff member who was able to show us around the place .

I am going to be brief although I could write a novel on how bad the place. Do not go there.. I had my wife in memory care for around 4 mouths. I had to go and see every day just make sure she was ok. They tried to bath her only twice but I had to bath her myself. I had to to feed her every day they just gave up on trying to feed her. I am the one that took care of her . I was paying over [fee removed] per month for her care and I was one that took care of her. I could write much more I will not at this time. I rate the place a minus 5 if you need care. The front staff was wonderful the caring staff was not.

My husband was in Harbour Pointe memory care for a total of 3 weeks, the first 2 weeks with 24hr care paid by me. He was supposed to be ok to be cared for by staff according to [name removed] (useless nurse) so I left him 1 week without private nursing and he fell, aspirated and lay on floor nobody knows how long. He lost his life due to this and the fact that he had pneumonia and the nurse [name removed] friend didn’t have enough experience to detect it. He had dirty clothes on every day when I got there and food on his Face. I have to live with the fact I trusted this place with him. I hope after reading this you do your research and find a different place for your loved ones. There have been citations against this place more than once.

I would give them all "0" if it were an option. If you love your loved one, don't go here. Do your research, not one should be placed at this facility.

In November 2022, I wrote a positive review about Hawthorne Gardens and its wonderful executive director. Recently there has been a corporate shakeup and she has been let go and many other staff have also left or been fired. Rates have gone up and services have deteriorated badly, including care, food, cleaning, social activities. The residents are in shock and morale is at an all time low. Not a good time to place your loved one here.

The person who did the tour was not knowledgeable and did not make a good impression. The rooms were tiny, not homey. The overall feeling was depressing.

I had my dad here & at first they were fine. The management changed & all of a sudden staff changed as well. 2021 my dad was still there. Dad would not eat. They started giving him Ensure 3X a day. Then I was told he was pushing, shoving people & hitting the caretakers. The Ensure has high fructose corn syrup which impacted his gout causing joint pain & swelling. They then put him on anti-depressants, so many of them that he was dizzy & fell all the time. The only time I could see and hug him was in the ER. He could no longer walk, talk & had pneumonia as he could no longer swallow properly. Fieldstone would only check on him every 2 hours, so he could have choked & they would not know. I moved him in April and had him put in the hospital to get over the pneumonia. As I moved him he was nodded off over his plate & food was dripping down his face and clothes. He is at another facility where he is treated respect & care. He smiles at everyone including me when I visit him often.

Our mother has lived at Hawthorne Gardens Senior Living since the fall of 2018, first in Assisted Living and for the past year in Memory Care. In this time there have been three different companies running the place, all of them promising to improve things. Staff turnover is alarming with many only lasting a week or two. They are ill trained and over worked. They have little to no supervision. Memory Care is far worst than assisted living. Our mother's room is often filthy. Your feet stick to the bathroom floor and her rug hasn't been vacuumed in 3 months. It literally stinks. Laundry is not done regularly and when it is done, clothes are often ruined. Our mother often does not have the basic necessities like toilet paper and kleenex. If we did not check on her EVERY DAY, I would fear for her overall safety. Hawthorne Gardens is not what it appears to be in their advertisements or on the tour. The tour is so ridiculously deceiving.