Senior Services of America IV, LLC

We chose Harbour Pointe because of the location and the room accommodations. The caregivers for the most part have been great, but there are always just a few who are not as good. I would recommend to other families who are looking.

We like how friendly the staff members have been, they are very personable and have worked very hard trying to take care of our love done which can be difficult at times. They are doing a great job trying to make her happy and comfortable. Our father was only there for three weeks then passed away on hospice and their care was phenomenal, and the care they have shown our loved one has just been great. This is not a chain facility, its family owned which makes a big difference, and its just an overall good place.

Our family has had no complaints at all regarding how clean the community is and the staff have been very friendly. We are just now starting to be able to visit more then once a week. On some days around mid afternoon they will bring desserts around for the residents, and one day we visited they brought him a root beef float which was great. Once the residents and staff were fully vaccinated, the residents were able to gather in the front lobby and mingle with each other. It is a little on the pricey side, but considering everything they have to do we cannot complain. There is a base level of case and the a point service, so extra level of care is based on the point services.

[name removed] the tour guide was great. She was honest and professional and listened intently to my mom's needs. I left feeling optimistic as they had a light filled corner room and seemed to have folks my mom would befriend. Unfortunately the room with the man next door was emanating a terrible smell and the door was left completely open--2 employees were trying to help him, I got a glance at a difficult and again, extremely foul smelling, situation. It was just bad luck but those things have a way of marking what was an otherwise very positive experience. I'm a bit torn on this place. GREAT location, beautiful neighborhood. I liked that the assisted living was on one floor and seemed smallish, like my mom would get personal attention. Feels small and intimate compared to others I've visited.

The staff have been very supportive. They were very flexible for us, considering the timing of our loved one's entry into the facility with Covid. They very much helped my wife and I out with the transition from his hospital stay to the facility. Obviously under the restrictions and everything they were dealing with, they handled that very well, and communicated very well with phone calls and emails to keep the family in the loop and supported. As far as anything negative, there' s not much to say. There was just a little bit of a communication break-down with the in-house doctor and what was going on with our loved one's check-ups. But the nurses and the administration were very good at getting back to us with any questions we had. We've had a good experience, and we've been very pleased. Our loved one has accepted the change very well, which we were not at all expecting from him. And that's a big kudos to the staff. He very much likes the food. They're offering different types of games and arts and crafts, although I don't know the extent not being able to go inside to visit. I feel like the value is pretty good based on other places we looked at.

The process was relatively easy at the time. The communication was very good and the move-in was very easy. Whenever we have a concern with the apt they respond very fast and they give us a heads up when my mom needs something. We also get weekly updates from the community. I would definitely recommend this community to others. The staff is very compassionate and competent.

Fieldstone was a great place for my mother until COVID. The physcial layout was great but the staff were really the key and they cared for and were very good with her.

Looking forward to the returns of the routine we had at the end of last year. I like the activities. Pleased with the meals even if I don't always pronounce it. Appreciate having the PT staff on site, as needed by a lot of people. They go a long way to make us safe from the virus, maybe farther than necessary but good. Staff is very friendly and accommodating! I would like more information about the company. We have different sight and organizational structures. Nice place for a couple because they would be busy and perfect when separation will occur later on! Enjoying the music of all provided by a 92 year old, there is still time for all of us.

Care: very good Food: very good Activities: good

The people are food are great, I wish they would lift the quarantine so we could do activities. It's been 6 months since it was installed, otherwise it's been a great place.

Very helpful phone call discussion from Queen Ann Manor. No high pressure. Very respectful.

It has a kind of traditional feel being It is an old building that has been remodeled. We chose this community because this is the one my mother picked for it felt homey. My mother loves the food. I would recommend this community to other families. I have had some issues with the administration and that has been frustrating to deal with. But the caregivers, nurses, front desk staff, cooks, dining staff , and activities person are all really nice.

My Dad was one of the first residents of Fieldstone. He had lived at Charbonneau, now Solstice, for several years but had fallen and had to have a hip revision. We felt he would need help in the future and Fieldstone has assisted living as an option. He needed very little help until the last few months of his life. I won’t say it went smoothly all the time. My Dad was 92 and had been very independent so didn’t enjoy all the care! Or as he would say, they are always in my room! However, I will say that we were pleased with the caregivers. We made sure to be in close contact with them when my Dad began his decline. I would recommend Fieldstone, but like any place your parents may go to, you must be their advocate and have lines of communication open at all times. It is a large place which might not work for everyone.

The facility is very clean and the staff are friendly. They are always around and willing to help when needed.

Very convenient location - easy walking areas

My wife has been at Birchview for almost two years and I find the staff to be very accommodating and loving towards the residents.

I went on a tour here it was clean and beautiful. The staff seemed up to par. They had a good level of care. It was a little to clinical feeling though. The room mom would have gotten was on the smaller side and it was more expensive. I would recommend families tour communities and speak to the residents before choosing a place.

My mom likes being here. She likes the staff a lot, they are really nice and caring to her and everyone else. They take good care of her. She likes the trips they take them on. We picked them because they are a newer facility, cheaper, and in a good location for the family.

My wife and I were impressed with the tour we took. The place was clean and the staff and residents were all very friendly. They had a nice dining area and it was arranged nicely. the apts were a bit smaller than we were looking for but we would recommend this place to anyone looking.

This community was a little to large for our loved one. She felt like it was over the top. The community was clean and the people we met were nice. She felt that she would get lost in this larger community.