Senior Services of America IV, LLC

Our mother has lived at Hawthorne Gardens Senior Living since the fall of 2018, first in Assisted Living and for the past year in Memory Care. In this time there have been three different companies running the place, all of them promising to improve things. Staff turnover is alarming with many only lasting a week or two. They are ill trained and over worked. They have little to no supervision. Memory Care is far worst than assisted living. Our mother's room is often filthy. Your feet stick to the bathroom floor and her rug hasn't been vacuumed in 3 months. It literally stinks. Laundry is not done regularly and when it is done, clothes are often ruined. Our mother often does not have the basic necessities like toilet paper and kleenex. If we did not check on her EVERY DAY, I would fear for her overall safety. Hawthorne Gardens is not what it appears to be in their advertisements or on the tour. The tour is so ridiculously deceiving.

[Date removed] I did move my mom into this place but after a week I am ready to move her out. They did not follow thru on their promises and their food is the worst I have ever had. My mom has been sick 3 times in a week.

My father suffered from Alzheimer's & was at Birch View. One day the gardner left the back gate open & my Dad wandered out. His body was not found for about 6 weeks.

The residents live on floors 2-4. Everyone will be going to the dining room at the same time, and that will jam up the elevator. the rooms were small.

the food is atrocious, and staff is poorly trained - residents report "you don't complain, you just get used to it." see few, if any, happy faces - would not recommend.

MY mom resides in the memory care at Hawthorne Gardens. It is a beautiful building, and appears to be well staffed, and the employees appeared to be engaged with the residents on my initial walk through. After an unannounced visit I made to visit my mother in memory care one morning, I was shocked to see how different things really are. The memory care unit was short staffed, it was dirty and there were residents screaming, and the staff and memory care manager, [Removed]. were present, and no one cared. I am not happy, and unimpressed by the lack of professionalism in this memory care, and will be removing my mother from this dreadful place, and will be making sure the public is aware of how this place is really ran. The manager is lazy, and the staff is untrained, and unprofessional. It is not a safe environment, and I have seen a huge decline in my mother, and other residents since I have put my mother here. This place should be closed down!!!