Senior Services of America IV, LLC

So far, I am pleased with the care my husband is receiving. The meals are excellent, they have family dinners once a month and our whole family has eaten there. The staff seem to be very attentive and really include the family in as much as they can, and keep us updated. The building itself is new and they have a lot of seating area. They have a place ith a TV, couches and a fireplace son the residents could interact.

The staff is terrific, amazing and very kind. The community is well run and the entire staff is consistent. The food is good and they offer a variety of choices. They offer daily activities and field trips. The community is clean and worth every penny. Choosing this community was a good decision for us and I would recommend it.

They do a pretty good job. It does smell like urine though, as you are walking to his room. They work really hard to have him active in the activities.

I was rushed to help my mom find a place, which was difficult because I live on the east coast. We toured four facilities in one day and found this to be the best fit. The staff was very accommodating and the facility has all levels of care available in case my mother needs additional services later. The food was really good and they'll make a snack for her in the middle of the night if she is up. Everything was very clean and organized. Several women were waiting to meet my mom when she arrived which was very welcoming.

My mother has only been in Hawthorne Gardens for two weeks so this review is based on a very short experience, please bear this in mind. I like the fact that HG is not a huge facility, it feels very intimate and my mother feels comfortable. I have found staff, admin and service, very friendly and accommodating of any requests or issues that have come up- issues are minimal I might add. There are multiple activities and my mom has participated in many each day. Food is adequate, not outstanding but typical for a facility such as this. The facility is clean, and the outdoor amenities are very inviting. My mom and our family hope to take part in some of the events they have in warmer weather. There is transportation to appointments included in monthly cost and of particular help to my mom HG has a contract with a computer trouble shooting company who got her Internet issue resolved. The neighborhood setting is lovely too with children and families all around giving HG the feel of a group of people sharing a neighborhood home.

Of course is was way overpriced but it's hard to establish value because it's an arbitrary number. I would say it's fair based on market analysis. I have recommended it to 3 other people so that says it all. It was about location, location, location for me. It's got a very old world feel and I like that but some people don't. And because it's older their room sizes are smaller so if you needed more room this might not be the right place. The key consideration outside of location was the flexibility to the changing care needs. I wanted to minimize the amount of moving around.

This was a nice, clean environment. The staff seemed to take good care of the residents. The residents seemed complacent and not very responsive.

Ciel has evolved over the years to provide improved service, activities and support to its residents. My father has lived here over 5 years and continued to enjoy and feel safe at Ciel. Staff are friendly, responsive and safe and the food is good too.

Staff is nice, food is good, call button times are pretty quick but the staff turnover is incredibly high. Staff often complaining openly about their jobs. Staff are very nice to residents, though. Meals are always late because they always have people quitting and have to pull staff from other areas, which make those other areas suffer. All in all, a good place so far

We visited while looking for memory care for mom. The place was clean and set up nicely. Apparently the whole building will be getting new carpet this year. The room we saw was decent size with room for bed, nightstand and chair. The “Sensory Room” was odd.

The caregivers and med techs I come into contact with on a daily basis seem to truly love the residents they take care of. I give them a 5 but upper staff is where the 4 comes from. Caregivers and med techs are much more important to the well being of the resident. But they have to take orders from above of course.

They could do a little better on cleaning of the residents rooms. But every time I have mentioned it , they got immediately on it. Overall they are wonderful. Very friendly and listen to me every time. Very excellent attention to my mom. They really treat her well.

The staff is wonderful and committed to being helpful, kind and very engaging. The facility is beautiful and feels like a nice hotel which we were going for.

So hard to deliver my Dad to a care facility. But, I liked MH right from the beginning. Caring, helpful staff and care givers. I have not met one person here who isn't wearing a smile. I know my Dad can get out of hand occasionally and they handled it, no problem. Also, my Dad is always happy and smiling as well and that's what is most important too me. Only down side, a little bit spendy

Nice and clean, nice food menu, and good activities. I think the administrative staff could improve by reaching out to family (phone calls) on any changes of family member changes of health or needs.

Weekends lack good activities, I was always hesitant to speak up but when I finally did the admin were appreciative of my input and immediately looked into it to make positive changes. Any environmental concerns, if any, were immediately corrected....I wish more staff had interacted personally with mom. Several did and I appreciated them greatly! I filled out a many page information packet about mom, had a labeled photo album of family and a personal book all about mom....seems like that packet from the facility went into her file and wasn't made use of for staff to interact. I would recommend CIEL but would advise to stay actively involved with your loved one

It is very expensive and the cottages are very small. It is next to a large highway, and not entirely walkable for seniors looking to do something else, like be able to walk to small shops or restaurants. Not the most ideal, independent living set up for those without cars. But the staff is very nice and accommodating.

It's a smaller facility providing staff & resident more of a closer working relationship and setting. What set KM apart is that when you visit below the name tags of staff have number of years worked there. You quickly realize this reflecting that staff stick around this place and management must treated them well.

It seems very nice for people who don't need a lot of care. The facility was much nicer and bigger and the staff was friendly.

I wish they still gave baths verse showers. I would recommend them. The person who gave me the tour of the facility was the biggest factor in the selection of this facility. The pricing structure was also very important.