Senior Services of America IV, LLC

My loved one was a resident at Hawthorne Gardens Senior Living. Overall, the experience was poor. The friendliness was good. However, the cleanliness and the food were not good. The staff and the quality of care were poor. I would not recommend this facility to family and friends.

I was not happy with Mirror Lake and I would not recommend them. First they told me there was a nurse on staff, but turns out it's an LPN, not a nurse. The LPN was making decisions on whether or not to call 911 when my loved one got ill. He told me that my loved ones vitals were fine and if he called 911 they wouldn't come and they wouldn't take him to the hospital. I called 911 myself; they took him to the hospital and they diagnosed him with Covid. They sent him back to Mirror Lake and they wouldn't let me see him for five days because of quarantine. On the sixth day, I called to let them know I'd be visiting that day. They said they were actually sending him back to the hospital because he was in really bad condition, but they never called me at all to say his condition had changed. On the first day I called to see how he was doing and they said he was just resting and sleeping. I'm familiar with Covid, so I said okay...that's par for the course and I'll come back to see him on the sixth day. They raced him back to the hospital and when I got to the hospital, the doctor said he wouldn't survive because his lungs were so bad. I told their administration this: I feel that they left him lying flat during those five days, even though we bought a bed that has a part that can raise his head. Although I can't prove it, I just know they left him lying flat, which caused the infection to spread to his lungs. Within five days he went from perfect vital signs with 99% oxygen saturation, to gasping for every breath. Unfortunately, he passed three days later. The people who took care of him on daily basis, the ones who fed him and cared for him, those people were wonderful. They were very good. It was the people at the decision making level that were not. Another example: I knew he had an eye infection and I kept having meetings with the medical guy (who I thought was a nurse). I kept saying that something was wrong with his eye, because it looked really bad. I asked if he could look at it or if their house physician could, and they never got to it. He came back and said, "Oh. I forgot. I'll take a picture of it and send it to our doctor". When I had him put in the hospital, I asked the ER doctor to check on his eye. They looked at it and immediately said that there was an infection, but no one at Mirror lake would look at it or do anything about it - even though I met with them on three different occasions. Overall - I would not recommend Mirror Lake Village to others.

We toured with Holi Senior Living and we did not care for this facility. When we were there walking around, there were no staff or residents that we could see. Our tour was scheduled and they also had no idea that we were even coming so it was disorganized. It took them a while to find a staff member who was able to show us around the place .

My husband was in Harbour Pointe memory care for a total of 3 weeks, the first 2 weeks with 24hr care paid by me. He was supposed to be ok to be cared for by staff according to [name removed] (useless nurse) so I left him 1 week without private nursing and he fell, aspirated and lay on floor nobody knows how long. He lost his life due to this and the fact that he had pneumonia and the nurse [name removed] friend didn’t have enough experience to detect it. He had dirty clothes on every day when I got there and food on his Face. I have to live with the fact I trusted this place with him. I hope after reading this you do your research and find a different place for your loved ones. There have been citations against this place more than once.

I would give them all "0" if it were an option. If you love your loved one, don't go here. Do your research, not one should be placed at this facility.

In November 2022, I wrote a positive review about Hawthorne Gardens and its wonderful executive director. Recently there has been a corporate shakeup and she has been let go and many other staff have also left or been fired. Rates have gone up and services have deteriorated badly, including care, food, cleaning, social activities. The residents are in shock and morale is at an all time low. Not a good time to place your loved one here.

The person who did the tour was not knowledgeable and did not make a good impression. The rooms were tiny, not homey. The overall feeling was depressing.

Our mother has lived at Hawthorne Gardens Senior Living since the fall of 2018, first in Assisted Living and for the past year in Memory Care. In this time there have been three different companies running the place, all of them promising to improve things. Staff turnover is alarming with many only lasting a week or two. They are ill trained and over worked. They have little to no supervision. Memory Care is far worst than assisted living. Our mother's room is often filthy. Your feet stick to the bathroom floor and her rug hasn't been vacuumed in 3 months. It literally stinks. Laundry is not done regularly and when it is done, clothes are often ruined. Our mother often does not have the basic necessities like toilet paper and kleenex. If we did not check on her EVERY DAY, I would fear for her overall safety. Hawthorne Gardens is not what it appears to be in their advertisements or on the tour. The tour is so ridiculously deceiving.

[Date removed] I did move my mom into this place but after a week I am ready to move her out. They did not follow thru on their promises and their food is the worst I have ever had. My mom has been sick 3 times in a week.

My father suffered from Alzheimer's & was at Birch View. One day the gardner left the back gate open & my Dad wandered out. His body was not found for about 6 weeks.

The residents live on floors 2-4. Everyone will be going to the dining room at the same time, and that will jam up the elevator. the rooms were small.

the food is atrocious, and staff is poorly trained - residents report "you don't complain, you just get used to it." see few, if any, happy faces - would not recommend.

MY mom resides in the memory care at Hawthorne Gardens. It is a beautiful building, and appears to be well staffed, and the employees appeared to be engaged with the residents on my initial walk through. After an unannounced visit I made to visit my mother in memory care one morning, I was shocked to see how different things really are. The memory care unit was short staffed, it was dirty and there were residents screaming, and the staff and memory care manager, [Removed]. were present, and no one cared. I am not happy, and unimpressed by the lack of professionalism in this memory care, and will be removing my mother from this dreadful place, and will be making sure the public is aware of how this place is really ran. The manager is lazy, and the staff is untrained, and unprofessional. It is not a safe environment, and I have seen a huge decline in my mother, and other residents since I have put my mother here. This place should be closed down!!!