Senior Services of America IV, LLC

It was a really nice place to see but the age of the community did not seem appealing. i did not get the feeling of being cozy and comfortable for my loved one. Everything else was nice. It was clean and the staff and residents were all nice.

We had a very good experience with this community. They did a very good job caring for my father and his needs. The owner,and the nurses were great. I was comfortable with the care he was receiving. My family was very pleased with all they did for us. This is a lovely community.

During our tour of this community my loved one and I noticed that this building resembled an old haunted building. It felt just like a mental asylum and gave my loved one and I too much of and institutionalized feeling. The lady who gave us our tour was very friendly and took her time showing the facility to us, it just was not the right fit for my mother.

I had a very pleasant tour at this community. It is a very nice looking community. Everyone was very nice and friendly. The apartment they showed us were very wonderful, it looked very beautiful. The facility was very nice. It was a bit expensive, but it would be worth it. I recommend for anyone to go tour.

The organizer that we first dealt with when we got started was very helpful in getting us set u. We really appreciated that. Everyone is very friendly when we come in and she really likes living there.

I think the staff at Harbour Pointe Retirement listened to us in terms of my loved one's situation and worked well with us with his level of care. They were attentive to what he would need and what would be best and I appreciated that.

No good for memory care or dementia. The staff do not engage with the residents-Just the 1-2 activity staff spend any time with them. Poor communication within the staff. Confusion with medications. There was no air conditioner in my moms room, took a few days but finally got it in.

Its a very nice facility overall of upkeep of building and grounds. Staff isn't as skilled as I would have liked and alot of turn over might be the issue.

visited for dinner and tour. Met with Linda Asait who was very helpful. Enjoyed the open atmosphere, food quality and choices, availability of physical therapy 5 days a week. Room spacious but have issues with kitchen space. Preferred master does not have walkin shower, other bedroom does.

The apartments were very nice, but the one that was available was right at the street. I prefer more privacy.I was looking for a cottage style. The staff was excellent and I was impressed with the art class you had on going. Overall a very nice facility and I have not completely ruled it out.

I didn't think this was big enough, he likes to be around a lot of people. We had a friend who had lived there, she just died, but she loved it there. They did say it was hard to take walks around the neighborhood because there weren't many sidewalks.

Didn't even see a room. The memory care unit is very impressive. Location-good Walkable neighborhood.

Nice, one floor, secure

The Director was very helpful with info and tour. she showed two studios two sizes. no place for outside walking. room are comfortable new carpets. Mom seemed to be happy with them. we saw lived in rooms to get better feel of size. meds in room ok. RN phone available 24/7, med aids on site 24/7. pendant included in price. state certifed. average length of staff 8 yrs.

It's a nice place and the staff there are very nice and friendly. However, it certainly comes at a price, and in my estimation it is pretty steep. I am not sure if it is worth the money, but it is a nice place.

We'll always be grateful for the help we were given to get Mom placed as quickly as they did. It was a difficult process. Our Salesperson, [name removed] , was professional and helped us through some difficult times. The staff that took care of her daily needs were very nice and treated Mom well. They tried very hard to keep her happy. The food was not a good point. Out of items quite often. Lack of optional items to eat if the daily menu was something you didn't like. Reason for the 1 rating. Activities were minimal and not geared towards a little more active person. Streaming tv, no landline phone service are not easy to learn when you're in your 90s. Very frustrating for someone 80-90 years old. My thoughts are that Holi is a facility for people that are in worse shape mentally than my Mom was. It was hard on her not to have her old life activities back. But not everyone was able to care for her and her one post surgery need. [name removed] tried. A hard time that I hope others don't have to go through.

No basic cable or phone available in the rooms, instead you have to rely on their Wi-Fi for phone, internet and TV. Very difficult to get seniors to understand streaming services and the staff is not helpful. We were told there was a selection of meals provided, however, they only provided meals left over to residents that cannot make it to the dining room and that maybe only one choice. The communication with the staff is poor, Tgey are under staffed and the residents are the ones who suffer. I would not recommend they place.

I placed my wife in Memory Haven on a Thursday. She was still wearing that same outfit on Sunday. I was the one who changed her clothes. The only activity I observed was a lady had a coloring page, set up a radio and had only one individual partaking. The only real time I saw a gathering of patients was at meal time. The only other people ( two or three) were placed in front of a TV that was seldom monitored... most of them were asleep. Of course, this was over a weekend, so I don't know if staffing was sparse. I just felt this was not the place for us.

My father was a resident of the memory care, and was only there for one month, before being told that he had to "get his medications straightened out" before he could come back. The Lodge signed an agreement that they would allow him to come back, but after a month at an inpatient unit, they determined that he could not come back. Memory care is for dementia patients, and the staff should be trained and able to deal with normal dementia behavior. This facility is not able or willing to that. The exorbitant cost should include all of dementia care. If your loved one has any difficult behaviors, don't waste your time or money. On a side note: [name removed] is the person we first talked to. She was amazing and very helpful. Definitely a great advocate and employee.

Friendly staff. Poor food and on occasion too long to respond to help monitor.