Senior Services of America IV, LLC

Staff turnover was very high and training and support of memory care staff was inadequate. My parents moved 12 months later due to concerns about food and mom's safety For assisted living I could recommend Queen Anne but not memory care. I'm fine having my name on it. My dad had many conversations with management prior to leaving since moving is really challenging and we all hoped Queen Anne Manor would work out.

I picked this community due to its short distance from family, and was newly opened and very nice. The food is ok, they changed to giving the residents an option instead of 1 thing for everyone. The facility looked clean when you first come in, but the upstairs kitchen was dirty and my dad's room floors were dirty. He made a mess, but I noticed the same food stains on the floor for over a week. The caregivers were kind and seemed to care for the residents. Like everywhere, they were short staffed.

There was a management change earlier this year and it seemed like they were making some changes to add more variety to the activities. The apartment was very nice, large and comfortable. The overall facility was nice but the communication was not good. The Care Director, [name removed] , would rarely respond to our calls, emails or texts. And it took numerous requests over four months to get the closet door repaired. We had to move mom to a secure facility and did tour the first floor at Harbour Pointe but were not impressed which made us look elsewhere.

I would tell others looking that you fit in better if you can walk, talk and socialize. If you can't, you might be left out. I would only recommend Mukilteo Memory Care to others if they were somewhat independent.

The facility itself is nice and well maintained. Administrative staff was friendly and mostly responsive. Service staff were hit and miss as far as training and proficiency. Food in the dining room was acceptable .... brought to the room .... unacceptable.

if you're looking for a senior living facility or an independent living community, The Lodge at Mallard's Landing would be absolutely excellent. my loved one needs assisted living and I do feel that the assisted side needs some work. I have been trying to collaborate with the staff on an effective plan for my loved one, but none of my calls have been returned. I don't feel that we're getting the assistance we need. I'm hopeful that this will change because it is a very clean, beautiful facility with super friendly people.

The rooms were small, not the right lit for my loved one.

They are a newer facility and growing their employees and getting into the swing of things which we understood but we were having issues with the home health aids and communication. We were being told one thing by the home health aids and then other things from the nurse onsite at the community. The communication could be improved, but the staff members were wonderful and such angels.

My mom lived there for about a year and a half in the assisted living portion. Lots of turn over in management and staff during that time. The staff was helpful, although many things were inexplicably difficult. They could provide medication, but would not administer eye drops. The food went from OK to bad, to downright inedible due to turn over in the kitchen. Show up for a regular meal, not a brunch for a true taste. Scheduling transportation to doctors visits is often unhelpful as they will not escort your parent to the actual waiting room. They get a curb drop off. Also, scheduling outside of the pretty narrow pre-defined transport opportunities (one or two days a week) is difficult. Communication from the staff was OK regarding my mother's health. The staff would sometimes call, but other times, including an ER transport, would fail to make contact with a family member. Health events that may seem minor were not communicated unless you asked to see the health logs or notes. The rooms at HG are nice enough. The air conditioning and heating is provided by a through-wall unit which has a noisy fan. Windows can also be opened for outside air. The biggest concern was that at the end of my mother's life, they refused to allow her to have hospice at the facility. They would not provide care for her and we end up scrambling to find a new place for hospice (which there are few on-demand options!) at the very end when she was very ill. That is not a good outcome. Be sure to understand what care will and will not be provided during times of declining health as you may be surprised to be caring for your loved one while scrambling to find a facility at the same time. If you read this far, you already know, but you should read the inspection log book that they are required to have in the lobby. It tells about any findings by inspectors and what actions they took.

I met with [Removed] and was given a good tour of the memory care part of the facility . He did a great job. Nice enough place, but it is also going through some important upgrades. They are in the process of renovating (painting) so it will look better very soon. They are also adding an activities professional for the memory care residents soon. Nice outdoor spaces and beautiful old stately building. I'm waiting to get details to them from my mom's existing facility before getting a financial estimate but the just the rooms start at around 5800 - 6500 with no care and go up from there so I'm expecting 10k+/month.

The activities they offer are very sparse. I wish there were more activities. The food is very good. I’ll give that a five. It is very clean. The staff is very friendly and nice. It’s so very hard to find good memory care that isn’t price prohibitive.

A new company took over a month after my loved one moved in. We kept hearing things would get better and they would have more staff, but that did not happen. The food looked very good, but the portions were really big and nothing was tailored to my moms interests. It did not seem like they tried to cater to any individual needs or wants as far as the food goes.

Avoid at all costs, there is no care being given or activities that happen in memory care. We picked this community because it was closer to my home.

My loved one was a resident at Hawthorne Gardens Senior Living. Overall, the experience was poor. The friendliness was good. However, the cleanliness and the food were not good. The staff and the quality of care were poor. I would not recommend this facility to family and friends.

I was not happy with Mirror Lake and I would not recommend them. First they told me there was a nurse on staff, but turns out it's an LPN, not a nurse. The LPN was making decisions on whether or not to call 911 when my loved one got ill. He told me that my loved ones vitals were fine and if he called 911 they wouldn't come and they wouldn't take him to the hospital. I called 911 myself; they took him to the hospital and they diagnosed him with Covid. They sent him back to Mirror Lake and they wouldn't let me see him for five days because of quarantine. On the sixth day, I called to let them know I'd be visiting that day. They said they were actually sending him back to the hospital because he was in really bad condition, but they never called me at all to say his condition had changed. On the first day I called to see how he was doing and they said he was just resting and sleeping. I'm familiar with Covid, so I said okay...that's par for the course and I'll come back to see him on the sixth day. They raced him back to the hospital and when I got to the hospital, the doctor said he wouldn't survive because his lungs were so bad. I told their administration this: I feel that they left him lying flat during those five days, even though we bought a bed that has a part that can raise his head. Although I can't prove it, I just know they left him lying flat, which caused the infection to spread to his lungs. Within five days he went from perfect vital signs with 99% oxygen saturation, to gasping for every breath. Unfortunately, he passed three days later. The people who took care of him on daily basis, the ones who fed him and cared for him, those people were wonderful. They were very good. It was the people at the decision making level that were not. Another example: I knew he had an eye infection and I kept having meetings with the medical guy (who I thought was a nurse). I kept saying that something was wrong with his eye, because it looked really bad. I asked if he could look at it or if their house physician could, and they never got to it. He came back and said, "Oh. I forgot. I'll take a picture of it and send it to our doctor". When I had him put in the hospital, I asked the ER doctor to check on his eye. They looked at it and immediately said that there was an infection, but no one at Mirror lake would look at it or do anything about it - even though I met with them on three different occasions. Overall - I would not recommend Mirror Lake Village to others.

We toured with Holi Senior Living and we did not care for this facility. When we were there walking around, there were no staff or residents that we could see. Our tour was scheduled and they also had no idea that we were even coming so it was disorganized. It took them a while to find a staff member who was able to show us around the place .

My husband was in Harbour Pointe memory care for a total of 3 weeks, the first 2 weeks with 24hr care paid by me. He was supposed to be ok to be cared for by staff according to [name removed] (useless nurse) so I left him 1 week without private nursing and he fell, aspirated and lay on floor nobody knows how long. He lost his life due to this and the fact that he had pneumonia and the nurse [name removed] friend didn’t have enough experience to detect it. He had dirty clothes on every day when I got there and food on his Face. I have to live with the fact I trusted this place with him. I hope after reading this you do your research and find a different place for your loved ones. There have been citations against this place more than once.

I would give them all "0" if it were an option. If you love your loved one, don't go here. Do your research, not one should be placed at this facility.

In November 2022, I wrote a positive review about Hawthorne Gardens and its wonderful executive director. Recently there has been a corporate shakeup and she has been let go and many other staff have also left or been fired. Rates have gone up and services have deteriorated badly, including care, food, cleaning, social activities. The residents are in shock and morale is at an all time low. Not a good time to place your loved one here.