Senior Resource Group

We are pretty happy with them. The only thing is that the food could be a little better, but the Thanksgiving buffet they put out was great. The staff is friendly, and they are on top of things, and really good with the medication management. It's clean, and they come in once a week to vacuum and dust and take care of the place. It really is working out really well.

My mom has resided at Peninsula del Rey for over a year now, and we are very pleased with this facility. It is bright, spotless, the staff is very friendly and supportive, and it is very conducive to her moving around and taking part in activities when she chooses. The living area is large, bright and convenient, allowing her to feel and function as if she were in a normal apartment setting. PLUS services are the limo-driver service for appointments, the in-unit laundry. The minus service is probably the dining room. While far superior to other facilities, the food tends to be bland, and the service tends to be slow and forgetful. That said, there is always a good deal of choice in the foods, setting Peninsula del Rey apart from other facilities that we visited.

Our family is really happy that our mother is living at the Peninsula Del Rey in Daly City. It’s comforting to know that she gets great care and attention by the staff every day. Everyone there is super kind and nice to her. Our mother really enjoys the activities, particularly the outings to the casinos and museums and the “Mystery Tours.” The common areas are elegantly furnished and decorated with an abundance of fresh flowers, and our mother’s apartment is always very clean. It’s the best place for our mom.

It's a very nice facility. It's a really good quality place to go. I'm really happy with it. This is more of a memory care situation.

We looked at this place and it was really nice and pretty. The rooms were nice and everything was clean. Of course, you can't really tell how a place really is unless you stay there but it seemed nice. The guy that showed up around was great and extremely knowledgeable.

There was no vacancy and they didn't know when they'll be able to get my mother in. For her care needs we really only had two choices and they didn't have a vacancy so that kind of made our decision for us. It looks like a wonderful place - very clean and modern. I have heard from one of our doctors and they said it's a good place. They didn't have any vacancy so we just moved on to the next option.

My aunt lived there and it was good - they took very good care of her. She needed the highest level of care and they gave it to her. She did move out but they even allowed her to come back when she was dying to be in her own apartment and in her own environment. I thought that was really great. They were great!

Personal, caring staff. Excellent activities and amenities and very clean!!! Wish I could stay awhile myself just to get away. No worries - everything is taken care of - maintenance, housekeeping, etc.

They are adjusting very well. The only complain negative they have told us about is that the mail box is too long sometimes the mail gets too far back to reach. Other then that they really like it here. My sister visits them often and she is also happy with the situation so we feel we made the right choice after looking at about 35 communities. They are happy with the food and the community. They have lots of activities and the transport van takes them to places like the mall and things like that.

I was very happy when we toured the Hallmark and wanted my loved ones there right away, but they chose to wait. The staff at the Hallmark worked with me by staying in touch, inviting them to events, even visiting at my request to make sure that when the time was right, they felt like they were going to the best place! They went over and beyond the call of duty when it came to making the move in transition smooth. I feel like their staff is family!

Toured June 15. New facility, not near capacity. For profit. Only 2 meals a day but all units have full kitchen and washer/dryer. Not yet licensed for assisted living. Need to clarify how they would deal with a fall - extra costs for pendant? Pet visits? Expensive start up - what is community fee paying for ($3,500)? What is the basis for refunding the security deposit (1 month rent) - isn't that only to cover repairs other than ordinary wear and tear? What are costs of social events and outings? More clarity on cost of extra services ($10 per 15 minutes, minimum of 1/2 hour). Does the cable TV include MSNBC, HBO (get list). Very friendly, clean and bright. Spacious. Studio small - about $4,000 pm/ some 1 BR at $4800 (most at $4900) pm. Active committees of residents.

I like the friendliness of staff and residents. As for improvements, the only things I see are pricier repairs, which are put off. We would recommend River's Edge to other families who may need a place for their loved ones

The food and facility and caregivers were excellent. I would wholeheartedly recommend the memory care unit to anybody looking.

It's a bit cliquey. But good food and beautiful scenery. I picked this community because they came and got me to bring me on a tour.

Overall experience - Is a 4 bc of the high turnover in all key positions. Thankfully, the new hires are even better than the old (and I liked the old), but it was disruptive to have so much constant change. Cleanliness - Always immaculate. Friendliness of staff - Everyone is great here and goes out of their way to help you. Quality of care-They will do anything for you, but you have to ask. Navigating their system is difficult at first and we had some confusion as to who to contact for what. The Dining Director is amazing and an excellent chef herself, but service is often slow and food can be luke warm. Activities - Tons of opportunities to do a variety of things. Daily social hours are very popular. Value for cost - I think they are slightly high cost, but again the place is very beautiful and the staff is very kind and caring, so it's worth it for us.

The staff/personnel are very positive and friendly overall their week spot food and limited menu. The chef is trying but looks like they are challenged on resources.

I'd say it used to be better (last year) and now the quality has decreased significantly. There's currently no director, they haven't found an appropriate suitor since the last one left in February and none of this was informed to the residents or their families. Rent and all of their services increase in less than transparent ways through for example a points system for those in assisted living. They rearranged the system so all residents in assisted would go up one level. The cleaning is less than acceptable. I've had to make note of this multiple times and it's still not good. The care staff is very friendly and probably the best thing about the Piedmont. We're only staying with this choice because of the location (it's by my house) and because the care staff is really good. If you had asked me last year, I'd say the Piedmont was great with the exception of transportation which would always have issues (forgetting to pick up residents etc). Now I'd say, it's ok but not for the price. If the quality keeps going down it'll definitely not be worth staying. They missed an exceptional director and it shows. I'd go wherever she went.

It's like a resort in some respect and it was very nice to be able to having dinner with my mom when we visited. Staff were very attentive and helpers as well. I would definitely recommend Peninsula Del Rey to others. However not if person had a fairly moderate to high level of care eg Parkinson's

My comments about the staff would be to keep an eye on everything and make sure things are followed through. While they seem very friendly my wife and I could not shake the feeling that as long as there was money available (eg before signing contract) everything was roses, afterwards things were hit or miss. Had to sometimes repeat requests and other odd things.

The independent living apartments are a good size but you have to move if you need assisted living and those accommodations are the size of small hotel rooms. There is McCleod Home Services on campus, separate from Atria staff, that has been helpful but we have had several extreme over charges and there is lots of turnover in the McCleod staff. Often there is no supervisor and communication is poor. The front desk staff and the restaurant servers are very friendly and helpful. We really like it for Mom. I only wish is she could stay in her apartment and increase nursing services.