Senior Resource Group

Very niice facility if you just need a retirement home. My mother was there and eventually needed assisted living. I would NOT recommend it for assisted living. The apartments are not wheelchair/waller friendly, she could not easily navigate her walker through the bedroom and bathroom doors. There is one nurse over all the assisted living patients, she is very hard to communicate with if you can ever get a hold of her. They do not have a call button the patients can wear around their neck, my mother fell quite often and would lay on the floor until someone would find her as she didn't have the call box in her hand when she fell. By the time I moved her to a private assisted living facility she was covered in cuts and bruises from falling. If your loved one needs a high level of assisted living this is NOT your place. On e positive note, the aids were very nice and kind to my mother.

This is not the place for you if you have visitors that will need to park. The parking is highly limited with a 2 hour time limit during daytime hours for spaces in front regardless of whether you are a resident or family. There is no parking onsite for private caregivers. The adjacent businesses (shopping center across Wilmot,bank, physicians' offices) guard their parking becasue of so many people for Villa Hermosa parking there. There is frequent staff turnover which leads to inconsistency in care. If you are not very independent in your needs, don't have family support, and have friends family that wil want to to park at the facility this is not a great alternative.

Just like all of the other reviews I have found that it is the most attractive community in Atlanta and you will be okay as long as you never have a problem or are mistreated. The executive director and some key staff tend to be defensive and will never offer what they can do better when they a mistake...some which are quite serious. I can't go into more detail because I fear retribution, which I have already seen there. If you lay low, do not complain when your loved one is treated poorly, and solve all of your own problems it will be okay. As one other reviewer mentioned, other than reserving the loading dock you are on your own to coordinate and oversee your move and connect your own dots as problems arise. On the plus side it is very attractive and new, the food is very good and there are many nice residents and activities. Just the ED and many of the staff need to go. If you talk to people there privately you will find these to be recurring themes.

It is a beautiful community - one of the most attractive senior living communities. The people who live there are wonderful and the location, food, and activities offer many options for residents. All of the window dressing is there but when you need help with the meaty [removed] coordinating a move or understanding why their (the facility's) response is not what it should be is when you see the problems. For coordinating a move they will reserve the loading dock but you are on your own to get everything else working - and it took weeks and many attempts with their staff. When other things go wrong the Executive Director tends to be defensive. There are others who have had the same experience. They never ask what they can do to make your assimilation experience better. If you can handle moving and coordinating everything on your own and have no problems with their service or reactions to issues - you will be okay. If you need them to help you beyond the minimum, you will be disappointed. They have process but not a lot of heart.

want $3497 per mo for a 550 sq ft room. That is crazy too expensive. In no way could they offer $1000 worth of benefits above what Monroe Lodge is offering.

The people at Silver Springs, they don't seem to tell you the truth. When I first went in, I told the guy that I met with that my loved one had enough money for a year and a half and after he would be on Medicaid. They told me that they took Medicaid, so I made a deposit and gave them a check for $7000, and it turns out they did not take Medicaid. I asked for a refund and they wanted to keep 2500 maintenance fee. I was not going to let that happen, I can't trust those people.

Horrible experience. Worst staff ever! They lied. Things in the unit including heat were never fixed, refrigerator didn't work. Medical management made mistakes. Billing was all wrong, and they were overall horrible.

Think twice about a permanent move to Maravilla Scottsdale. They make it look too good to pass up, but the exorbitant buy-in with no re-sale value is very real at Maravilla. Plus, you will pay VERY high monthly dues on top of the buy-in fee. From day one, we were dissatisfied with Maravilla, from the dishonest salesperson misrepresenting the unit we were “sold”, to wringing every dollar they could out of us when we decided to leave for better accommodations. I can only assume the entire staff at Maravilla has no aging loved ones, because if they did, they would behave with more compassion and humanity than we ever saw from them. My advice…Keep shopping and you’ll find something better. It might not be as pretty as Maravilla, but the people will probably care about your loved ones a lot more.

They're neglectful and dishonest. They seemed very friendly, but they didn't do what they said they would do. They do not provide the care that they have a standard for, and it's dangerous. They didn't prompt my loved one to eat, so she didn't eat. They routinely didn't check on her for 11-12 hours at night. They stood there and laughed and said to her "Oh you're always on the floor in the morning." But they never told us that she fell. Eventually she ended up in the hospital with serious injuries.

I will say to anyone who reads this, do not take a person that you love to this overpriced hell hole. The level of care is not what you will be sold at sales meeting with [name removed]. [name removed] was continually a wonderful easy ear but the most of the care staff was not worthy of my parents. [name removed] should be removed from her job as head nurse. Forget about wound care if needed and God forbid you are not mobile. Waiting time to be helped to bathroom or changed is inexcusable. They would send one person in room for a two person assist and tell my mom they could not help her until someone else came. My mother had severe bedsores and they suggested we get outside help while paying $8200 a month. [name removed] is the most wonderful person in building! [name removed] in the dining room was also a caring person. Once Covid hit this business starting serving sea rations, and the dining staff would not offer an entire menu prior to Covid. Food was awful!

FOR THOSE WHO CAN AFFORD 10,000 A MONTH IT WILL WORK. IT IS GOLETA, NOTHING SPECIAL VERY DARK AND OLD FASHIONED. YOU WILL GET A EMAIL AND INVITATION TO VISIT. FORMS TO TAKE TO YOUR DOCTOR TO DETERMINE LEVEL OF CARE.

In February of 2017 I was invited to join SpringRidge At Charbonneau in Wilsonville for lunch. I was so disappointed when the presenter bragged about their meals and indicated that they use a bunch of bacon. He seemed proud that their food was so delicious. There is not a resident in that community that should be offered that kind of food. Today, I received a call from a woman from that community to see if I was interested. When I told her how I felt about what they serve to their residents, she indicated that if they did not do that they would not have residents. The reality is that they will not have them for long or healthy if they continue to do what they are doing. When I tried to say more she said “I’m going to disconnect this call now

I have been at Narrows glen for years and its always was wonderful, but in the last year the company seemed careless and cold, more corporate like. also the rates of the place went up tremendously yet nothing improved infact it seemed the head of the departments were less personal over time instead of becoming more personal. And talking within the building i didnt care for the neglect on how they are always understaffed and overworked. care staff always wonderful but seem unhappy mistreated.

My Mom lives in Peninsula Del Rey. The facility is quite nice. However the environment is not ideal. The staff fosters behaviors among the residents that lead to conflicts, petty hostilities and outright bullying. Assisted living was added to their capability recently. However they are inexperienced at really helping residents and are focused on the convenience of the staff. The facility itself is not attentive to some basic needs, for example having functional emergency call buttons in the units.

The value was very high and we did not get what we were promised. There was no gourmet food, the chef and staff members kept quitting. It was mediocre food similar to diner style. However the villas were beautiful.

Very disappointed. We met with a salesperson (of 23yrs!) to start the process of moving dad to their memory care unit. We provided a full disclosure of why we were bringing him there including diagnosis and behavior. They strung us along for 2wks shifting the reason why they were having a hard time approving his application...finally declined his admittance. Poor communication/ no one would call us back. Decision seemed arbitrary as nothing in his Drs report was any different then what we told them initially. Needless to say this is a hard and late decision for mom, Narrows Glen was not respectful to our family.

My loved ones have been at the Villages for over 5 years and the facility and care have had significantly declined. As more facilities have opened the caring staff members have left due to the bad and lack of leadership. We have considered leaving MANY times, just don't want to put them through a move. There were considerable medication errors, and they now give us many excuses as to why they CANNOT do things such as allow us to use their wheelchair on return to the facility after a hospitalization. An example of the fake caring occurred this weekend. We brought our loved ones back in the evening and expressed vocally that we would appreciate help. The 2 at the front desk and the aid "Standing There" just looked at us as if we had asked in a language they did not understand. We were left to have our father sit on the walker as we pushed him. This was very unsafe, so we left him sitting in the hall to go and get our wheelchair from our room. 2 aids approached us in the hall to ask us how he was doing after they walked past him without saying a word to him. Really do you think elderly are invisible? As much as we do not want to put them thru a move, if there are not drastic changes soon we will need to make that decision. When we moved in, I would never have imagined that this could happen.

I found Amber Lights to be a cold uncaring facility. The Director was impersonal, detached and did not seem interested in discussing my concerns when confronted. There have been recent theft incidents noted on the local news and the staff always seem unorganized and ill at ease. Typically, this is management related in my experience. This used to be a decent place to live, but I am reconsidering my residency.

Administrator intervened on family reuniting with mom. He had NO LEGAL right to do so. The lack of professionalism on his part has been reported to regional offices and APS.

The village is infested with bed bugs. They found hundreds and hundreds of bed bugs in my grandmothers unit and many other units. As a result, they had to move the elderly tenants out of each unit into another unit and spray. It doesn’t work. The building is infested so they come back. The distress this is causing my Grandma and others is unimaginable.