Senior Resource Group

They're neglectful and dishonest. They seemed very friendly, but they didn't do what they said they would do. They do not provide the care that they have a standard for, and it's dangerous. They didn't prompt my loved one to eat, so she didn't eat. They routinely didn't check on her for 11-12 hours at night. They stood there and laughed and said to her "Oh you're always on the floor in the morning." But they never told us that she fell. Eventually she ended up in the hospital with serious injuries.

I will say to anyone who reads this, do not take a person that you love to this overpriced hell hole. The level of care is not what you will be sold at sales meeting with [name removed]. [name removed] was continually a wonderful easy ear but the most of the care staff was not worthy of my parents. [name removed] should be removed from her job as head nurse. Forget about wound care if needed and God forbid you are not mobile. Waiting time to be helped to bathroom or changed is inexcusable. They would send one person in room for a two person assist and tell my mom they could not help her until someone else came. My mother had severe bedsores and they suggested we get outside help while paying $8200 a month. [name removed] is the most wonderful person in building! [name removed] in the dining room was also a caring person. Once Covid hit this business starting serving sea rations, and the dining staff would not offer an entire menu prior to Covid. Food was awful!

FOR THOSE WHO CAN AFFORD 10,000 A MONTH IT WILL WORK. IT IS GOLETA, NOTHING SPECIAL VERY DARK AND OLD FASHIONED. YOU WILL GET A EMAIL AND INVITATION TO VISIT. FORMS TO TAKE TO YOUR DOCTOR TO DETERMINE LEVEL OF CARE.

In February of 2017 I was invited to join SpringRidge At Charbonneau in Wilsonville for lunch. I was so disappointed when the presenter bragged about their meals and indicated that they use a bunch of bacon. He seemed proud that their food was so delicious. There is not a resident in that community that should be offered that kind of food. Today, I received a call from a woman from that community to see if I was interested. When I told her how I felt about what they serve to their residents, she indicated that if they did not do that they would not have residents. The reality is that they will not have them for long or healthy if they continue to do what they are doing. When I tried to say more she said “I’m going to disconnect this call now

I have been at Narrows glen for years and its always was wonderful, but in the last year the company seemed careless and cold, more corporate like. also the rates of the place went up tremendously yet nothing improved infact it seemed the head of the departments were less personal over time instead of becoming more personal. And talking within the building i didnt care for the neglect on how they are always understaffed and overworked. care staff always wonderful but seem unhappy mistreated.

My Mom lives in Peninsula Del Rey. The facility is quite nice. However the environment is not ideal. The staff fosters behaviors among the residents that lead to conflicts, petty hostilities and outright bullying. Assisted living was added to their capability recently. However they are inexperienced at really helping residents and are focused on the convenience of the staff. The facility itself is not attentive to some basic needs, for example having functional emergency call buttons in the units.

The value was very high and we did not get what we were promised. There was no gourmet food, the chef and staff members kept quitting. It was mediocre food similar to diner style. However the villas were beautiful.

Very disappointed. We met with a salesperson (of 23yrs!) to start the process of moving dad to their memory care unit. We provided a full disclosure of why we were bringing him there including diagnosis and behavior. They strung us along for 2wks shifting the reason why they were having a hard time approving his application...finally declined his admittance. Poor communication/ no one would call us back. Decision seemed arbitrary as nothing in his Drs report was any different then what we told them initially. Needless to say this is a hard and late decision for mom, Narrows Glen was not respectful to our family.

My loved ones have been at the Villages for over 5 years and the facility and care have had significantly declined. As more facilities have opened the caring staff members have left due to the bad and lack of leadership. We have considered leaving MANY times, just don't want to put them through a move. There were considerable medication errors, and they now give us many excuses as to why they CANNOT do things such as allow us to use their wheelchair on return to the facility after a hospitalization. An example of the fake caring occurred this weekend. We brought our loved ones back in the evening and expressed vocally that we would appreciate help. The 2 at the front desk and the aid "Standing There" just looked at us as if we had asked in a language they did not understand. We were left to have our father sit on the walker as we pushed him. This was very unsafe, so we left him sitting in the hall to go and get our wheelchair from our room. 2 aids approached us in the hall to ask us how he was doing after they walked past him without saying a word to him. Really do you think elderly are invisible? As much as we do not want to put them thru a move, if there are not drastic changes soon we will need to make that decision. When we moved in, I would never have imagined that this could happen.

I found Amber Lights to be a cold uncaring facility. The Director was impersonal, detached and did not seem interested in discussing my concerns when confronted. There have been recent theft incidents noted on the local news and the staff always seem unorganized and ill at ease. Typically, this is management related in my experience. This used to be a decent place to live, but I am reconsidering my residency.

Administrator intervened on family reuniting with mom. He had NO LEGAL right to do so. The lack of professionalism on his part has been reported to regional offices and APS.

The village is infested with bed bugs. They found hundreds and hundreds of bed bugs in my grandmothers unit and many other units. As a result, they had to move the elderly tenants out of each unit into another unit and spray. It doesn’t work. The building is infested so they come back. The distress this is causing my Grandma and others is unimaginable.

Beautiful facilities but that said, the seniors were treated horribly by the department heads who were very mean to them and had also been known to gossip openly and negatively about one resident to another. This caused serious stress between them to the point they were afraid to even breath the wrong way for fear of being ostracized by them to their peers. For all intents and purposes, these types of senior housing facilities are like any other neighborhood developments where people live and build friendships. So, when employees of the establishment get involved in the resident's personal lives in such a gossipy manner, it's extremely stressful. I saw this first hand when visiting a relative there and heard how upset she was. No one deserves to endure such indignity and have their reputations drug through the mud in their later years and by [Removed] employees and department heads no less.

If you wish for your loved one to live out their "Golden Years" in a filthy, corrupt, and neglected environment, then may I suggest Amber Lights. We placed our Father in this hole about a year and half ago. In the beginning, things appeared normal. Then, as his health declined, we began to notice the lack of care he was being provided by the staff. His diet, hygiene, personal security, and over mental state was obviously being ignored. During several unannounced visits we came upon my Father in fecal soiled clothing, smelling of urine, along with the horrific odor in his apartment, days of not being shaved or groomed and if that isn't enough, his last few days there, one of the staff members stole his wedding ring of 70 years which he wore everyday of his life until some cockroach took it. We contacted the staff on each of these cases which fell upon deaf ears and at best pathetic excuses. We filed a police report which may or may not materialize? Bottom line is this place should be shut down and every staff member fired! Whomever stole his ring will pay a far great debt than the mere value of what they took.