Senior Resource Group

Beautiful place, nice staff, happy people, very warm and inviting.

Beautiful. Not many residents around to determine if we'd fit in. Staff was very patient and kind.

My stepmom lived in their memory care unit for over three years. I am so grateful to their wonderful, caring staff that kept her spotless and treated her like family. It is an excellent value given the facilities and staffing. I was not very impressed when she was in the regular assisted living section. Seemed like staff was unhappy or just didn't want to engage much with her. Perhaps they aren't trained to deal with memory problem issues.

I would much rathered had placed my dad here however they didn't have the nursing staff onsite. The staff was friendly and very nice. The community is clean and well maintained. The location was perfect close to my dads friends .

This is a comfortable facility originally designed as a resort. It could use more safety equipment for elderly and handicapped residents. The staff is competent and friendly. The food is very good.

This place is opposite the Van Nuys Middle School and it's way too expensive for seniors. It was clean and seemed very nice. It seemed higher grade but it was just way too expensive.

My parents were there but I think it was just not as friendly as the place my mother is in now. There just wasn’t as kind of a culture there and that affected the quality of the care.

The facility staff does not get my mother down to activities as much as I would like or if at all. We have had some issues figuring out the medication. The food is good but the menu could be changed up a bit. The residents get alot of chicken for dinner and eggs for breakfast. I am taking my mom to all of her appointment because either the transportation does not go that far or the times are not convenient. I have contact with the care stuff but not with the professional staff. Once they received the check they had completed their job. I am rating the activities poor since my mother has not really participated in many of them. They have bingo, exercise, music, bridge, etc.

My parents have lived here 14+ years and the food was exceptionally delicious for 6 years. Then that long-term chef disappeared and the 3 chefs since then have given my parents and us as guests worse and worse food. I get the impression it may be partly the SRG food budget the chefs are given as the quality of especially fresh food has steadily declined. For instance, carrots being cheap are put in everything (Thansgiving turkey stuffing??). Meats are very dry and tasteless even when covered with sauces. I know it's hard to cook for so many and seniors lose their taste buds, but my wife and I have not lost our sense of taste. Tonight the roasted chicken thighs were dry, the breaded eggplant was chewy, the gravy covered turkey was dry, the roasted potatoes were tasteless, and the server reported at our 4:30 pm dinner that the fresh berries listed on the menu had "run out". I suggest the $[removed] revenue generated per SRG employee be used to buy some good food. Or sell

They get you in and then start raising the rent. Food quality from day 1 has steadily declined. Still waiting for maintenance repair on refrigerator 6 months later

[name removed] stayed at River's Edge for one month. He had too much freedom there, and took advantage by staying in his room all the time and ordering meals in his room which he ate little of - they stacked up on the table and in the fridge, and were not cleared unless in the trash, and that had to be placed in the hall to go away - by the end of the month it became clear that he could not take care of himself and we moved him to a nursing home...he had lived alone for many years and had developed a movement disorder and needed a cane or walker to move around, and he hated to appear disabled - and I know that was a big problem -

There are not enough staff to look after the residents in memory care. Staff is overworked so they don't seem an sympathetic to the needs of the patients.

My loved one was previously a resident for a brief time at Peninsula Del Rey and his overall experience was okay. It didn't end up working out, my loved one was too independent and didn't quite mesh. I thought the staff were all friendly and accommodating and I was disappointed that it did not work out for him.

Not enough attn paid to moms condition and she ended up at the ER several times. The last time she was in bad shape. Moved her to [community name removed] for rehab and she is there now full time. The staff are friendly but need more staff. That is everywhere though. The activities director when she started had a lot going on and i was very pleased. When he left activities slowed. It is expensive but nice. Would be better for higher functioning people. Mom has been at [community name removed] since [date removed] . No ER trips. They are very proactive. Better fit.

Our family had an in person tour with River's Edge and it was very nice but compared to the other communities we toured it was nice in as nice of an area.

The interaction and communication with the staff is good. The food is terrible. It's often cold, and served buffet style. They are also having staffing issues. They do a great job with the activites. My loved one has a one bedroom with a full kitchen, a den with a nice big window, and the shower bathroom is nice. The closet is small, and there also a washer and dryer. They offer patios for an additonal fee. They offer cleaning once per week. In addition, they are trying to do better and figure things out. The residents are always smiling.

Everybody was friendly. There were issues with care services/hospice. There was lack of coordination with hospice, and the community, in which they need to work on improving. My loved one liked the food. They had activities available, and the person in charge was really good.

It has been a pleasant experience so far, if one excludes the experiences during the pandemic. The best feature has been the socializing aspect among the community members. The worst experiences have been caused by management failures, among the worst being the continual turn over of people, gross management failures, particularly in the food and maintenance areas. Things seem to be improving, albeit very slowly, now.

It seemed like a possibilty but did not meet our needs.

My relative has been here for a few years now, and during that time, we have seen a dramatic increase in prices while services have declined. Though we understand that when the population of this facility doubled, services such as transportation and dining service would be impacted, but not to this extent. Residents, for example, have been known to ride around for an hour before reaching their destination, while in the dining room, food may take half an hour to arrive. Many of these problems can be attributed to the high turnover of staff, since new people need to be trained. But if this is so, then prices for the elderly residents should not increase, especially if services decline. Up til now, there has been a 3% increase every year, but that is now being increased to 4% this year. So if a resident starts today at $4000/mo as an independent resident in a studio apt. (no asst living services), next year, s/he pays $4160/mo. After 3 years, that resident is paying approx. $4326/mo; and after 5 years, approx. $4680/mo. Add another few hundred/mo for asst living services. Many residents here are on a fixed income, so their family should know long beforehand that they will be paying much more down the line.