Senior Resource Group

[name removed] stayed at River's Edge for one month. He had too much freedom there, and took advantage by staying in his room all the time and ordering meals in his room which he ate little of - they stacked up on the table and in the fridge, and were not cleared unless in the trash, and that had to be placed in the hall to go away - by the end of the month it became clear that he could not take care of himself and we moved him to a nursing home...he had lived alone for many years and had developed a movement disorder and needed a cane or walker to move around, and he hated to appear disabled - and I know that was a big problem -

There are not enough staff to look after the residents in memory care. Staff is overworked so they don't seem an sympathetic to the needs of the patients.

My loved one was previously a resident for a brief time at Peninsula Del Rey and his overall experience was okay. It didn't end up working out, my loved one was too independent and didn't quite mesh. I thought the staff were all friendly and accommodating and I was disappointed that it did not work out for him.

Not enough attn paid to moms condition and she ended up at the ER several times. The last time she was in bad shape. Moved her to [community name removed] for rehab and she is there now full time. The staff are friendly but need more staff. That is everywhere though. The activities director when she started had a lot going on and i was very pleased. When he left activities slowed. It is expensive but nice. Would be better for higher functioning people. Mom has been at [community name removed] since [date removed] . No ER trips. They are very proactive. Better fit.

Our family had an in person tour with River's Edge and it was very nice but compared to the other communities we toured it was nice in as nice of an area.

The interaction and communication with the staff is good. The food is terrible. It's often cold, and served buffet style. They are also having staffing issues. They do a great job with the activites. My loved one has a one bedroom with a full kitchen, a den with a nice big window, and the shower bathroom is nice. The closet is small, and there also a washer and dryer. They offer patios for an additonal fee. They offer cleaning once per week. In addition, they are trying to do better and figure things out. The residents are always smiling.

Everybody was friendly. There were issues with care services/hospice. There was lack of coordination with hospice, and the community, in which they need to work on improving. My loved one liked the food. They had activities available, and the person in charge was really good.

It has been a pleasant experience so far, if one excludes the experiences during the pandemic. The best feature has been the socializing aspect among the community members. The worst experiences have been caused by management failures, among the worst being the continual turn over of people, gross management failures, particularly in the food and maintenance areas. Things seem to be improving, albeit very slowly, now.

It seemed like a possibilty but did not meet our needs.

My relative has been here for a few years now, and during that time, we have seen a dramatic increase in prices while services have declined. Though we understand that when the population of this facility doubled, services such as transportation and dining service would be impacted, but not to this extent. Residents, for example, have been known to ride around for an hour before reaching their destination, while in the dining room, food may take half an hour to arrive. Many of these problems can be attributed to the high turnover of staff, since new people need to be trained. But if this is so, then prices for the elderly residents should not increase, especially if services decline. Up til now, there has been a 3% increase every year, but that is now being increased to 4% this year. So if a resident starts today at $4000/mo as an independent resident in a studio apt. (no asst living services), next year, s/he pays $4160/mo. After 3 years, that resident is paying approx. $4326/mo; and after 5 years, approx. $4680/mo. Add another few hundred/mo for asst living services. Many residents here are on a fixed income, so their family should know long beforehand that they will be paying much more down the line.

I visited SpringRidge while looking for a place for my loved ones, and I thought that it was a very nice community. However, the thing that struck me was that the people there just did not seem as friendly as some of the other places we had visited, and that is a really big deal for me.

This was the oldest of all the facilities I went to. It is in a nice part of town. I am sure they would have had suitable care. One of the rooms had a smell to it and the doors were to small. It was also under construction. The people were very nice and they tried to do a good job. It is going to be sold next June and they wanted to give us a huge discount but it was not what we were looking for.

Well I am moving. I am not happy here at all. I jumped before I really did my due diligence. They just were not straight with me. It's not anything serious, but I am leaving. The rates are going up. It's not anything that is going to affect me, but by the same token, they overcharged me by $500 for the deposit. They have not been straight with me and it's really annoying. It's not that anyone has been rude, but they charge for everything.

They were okay, but pretty typical. They operate at their own pace. They take care of things on their schedule, when they get a chance. It was pretty average.

Met with Mark Kubiak..Saw 1 bedrm in IL and 2 bedrm in AL. Floor plans are okay. Place overall is okay if nothing better. Food in assisted living was not healthy optioned. IL food options looked a bit better. Grounds were okay for a short walk. Liked idea of WanderGuard and also the pins residents wear with GPS.

Limited/no availability. Didn't get to see any casitas or cottages which was our preference.

Not very friendly. Very expensive. Nice rooms. Fancy. Little to no patio space. 25 meals a month. Free continental breakfast from 6:30 - 9:00 a.m. only. $12000 community fee.

Met Amber and had afternoon tour. Nice grounds with rent comparable and $1000 off move in by 7/31 special. Level of activity and social activities were too limited for uncle. No pool.

Sally did not receive the information that the tour was scheduled, so no one was available to show me the facility when I arrived at 2pm. The reception desk was able to reach her, and she apologized for the confusion. She stated there can be a delay in her receiving her e-mails. I was able to look at the entrance lobby and dining area, which were very nice. I will try to return another time. At this point, I would rate the facility 3 stars-4 for physical facility I could observe, 2 for handling appointments.

This is a good community for individuals that are more active and are more independent. If the individual can still move around and get back and forth then they would be fine here. There is not a lot of socialization. Cost was $3,800 a month. The staff is very thoughtful and respectful but there was no personalization. Would recommend this community to someone who is more independent then assisted living.