Senior Management Advisors

Grand Villa was a pleasant experience from the "get go". The total staff takes the time to greet you, associate you with your family member and makes every one feel at home. We were well educated on services offered and The Grand Villa met or surpassed those expectations. All financial obligations are discussed. There were no hidden expenses. This facility provides a clean, safe, healthy environment for my Dad. He raves about the food and has nothing but praise for the people who help him. I found the residents caring and welcoming. When I visit I here my Father laughing and joking with staff and residents. That says it all...

The place is amazing! Everyone from staff to residents are very friendly. Lots to do...you make the choice of activities that you'd like to enjoy. Debbie, Miriam & Rosa (staff members) are fantastic! The food is prepared by a chef daily and has lots of variety. Price is great and very reasonable! I would definitely refer them to everyone! Great location, easy to get to also!

First I noticed the nurse's office carpet needed cleaning and today I noticed they were cleaning it! Don't blame the nurses they do a great job and I'm sure the residents do their best, but things just seem to drop to the floor. Food was very good. No reason to complain about that! As far as activities go my friend needs extra care when it comes to activities, she has always been very active but of late she has not been going to exercise because she can't hear or see very well now and it is hard for her to follow. Perhaps an assistant might be necessary for those who can't hear or see too well. Just a suggestion. When you can't see to read the menu then it is difficult to see what you are being served and it is easy to say just bring me something. But the waitress are busy and don't have the time to read the menu to everyone I'm sure. Maybe something could be done for the hard of hearing maybe a large printed menu for the poor eye sighted, copied and distributed. Great job other wise.

Considering the difficulties the staff faces, they do a really good job! Barney is a jewel! He makes every effort, and I couldn't praise him enough. If there are any issues, even a cold, they are quick to respond. I tried the food several times before we decided on them, and it was delicious! My only issue was that there were some issues with my first bill, but we were able to resolve them eventually. They are a little on the pricey side, but overall, we are very pleased with our decision!

Overall, the facility is clean, reliable and friendly. All the staff is personable and looks and speaks to you as you enter. Mom complains about the food one day and raves about it the next. My guest meals have been great. I love their Beef Tips over Noodles. The management and most of the staff greets you (the family member) on a first name basis. One is treated as family. Any calls placed to staff are returned promptly. It took me several visits to several facilities before I chose this one and I visited this facility at least 3 to 4 times before we decided. I am very happy with the placement. Mom has made many friends and she is much happier and safer.

I found Grand Villa of Altamonte Springs through [removed] aplaceformom [removed]. On my first visit I was very impressed at how "un-senior center" it appeared. It is more like an apartment complex for seniors, with the added benefit of progressive care for dementia. The entire staff is HAPPY to be there. Everyone we have encountered has been very helpful, patient, understanding and truly cares about the residents - making them, and their families at home and at ease with the transition process. They serve the residents 3 delicious meals a day, keep the apartments clean, help the residents with their laundry - AND my mother got to keep her dog!!! (This would have been a deal breaker for us. Mom had to keep her dog.) I have to say that Grand Villa of Altamonte Springs is the perfect place for mom to spend the rest of her life. She has already made a few friends and has only been there a week!!

We couldn't be happier with this place, from A-Z everything has been perfect! They got back to us right away and have been great about communication! The director is always willing to speak with us and address our concerns. The staff are outstanding, they're always smiling and helpful, and they keep the place looking so clean. Even when my brother drops in unexpectedly the level of quality is the same, so it isn't something they only bring out for guests! When we toured we had residents come up to us and recommend it, and now that we've used it I would recommend it to anyone!

My Mom lives there for 1 year. I could not be happier with the facility or the lovely people who run the Grand Villa. Very nice activities, kept clean and up to date with appointments and meds. The food is plentiful and the dining room is run lovely for people with such varied diets.

So far it is great, the only thing that she doesn't like is the reverse menu, where the biggest meal of the day is at noon. Everything else is great, the cleanliness, friendliness of the staff, the polite people. She is in dementia care.

It's great! This place is really great. It's a little bit smaller so they can provide a lot of personal care. The staff is real friendly and helpful always willing to help my mother out. They were upfront with us; they're honest and real and we have a good relationship with them. I think they do a great job.

We've been very happy! I live in Pennsylvania and it would be at lead double the cost for the same thing here. I think the cost is not too high but not low, it's somewhere in the middle and it seems to be reasonable. It's independent living and it's more that we ever expected but everything's included. My mom get's three square meals a day. Breakfast is anything you want from oatmeal to eggs and bacon. There is a big meal a "dinner" which is more like lunch and then a light supper. It's all restaurant style and it's $5 more to take your meal up to your room so it forces you to be interactive and that's the point. There is enough going on to keep you buys. It's a feeling, you know? I talked to the administrator and things just clicked. We can highly recommend it!

My mom moved and on the third and so far, so good. She's still getting aclimated but there are always people to help you. I'm busy with work and can't be at her beck and call so we had to choose a community and they are taking good care of her so far. I have no complaints.

Loved the people there, but in general, it was too small of a property for my mom. She's a walker and didn't have anywhere safe to walk. Also, if I remember correctly, you had to eat a specific times and she's a late sleeper and would miss breakfast every morning. We all loved Barney!

lovely property - inside and out, nicest units, good location, pools. Renovating - AL & IL @ W, memory care @ E, new mgmt., homemade food, mdcd diversion. visited W

This community was just like home!! The staff was warm, friendly, and knowledgeable. All of my fears and reservations about moving my loved one into an assisted living community were gone by the end of my tour. The residents were happy and enjoying life in this resort like community. I would recommend Grand Villa to everyone I know.

1. Overall experience was excellent. 2.The facility was very clean. 3. The staff was typically very friendly. 4. The quality of care was fine for what we expected and paid for. My mother-in-law's health deteriorated very quickly through no fault of the facility so we fairly quickly had to change course. 5. The administrative staff was very responsive to any issue we raised with them. 6. Food options were very good. 7. Activities were good although we did not take advantage of them. 8. The value for the money was high.

Our family had an in person tour and this was one of the first community we had seen and we really did like everything we saw and all the different staff we met with .

The staff is very caring and attentive. The programs are perfect for what my sister need with her memory care. With the administrative staff it was an extremely positive experience bringing her into the community; so I would recommend Grand Villa.

My loved one had a good and short visit. The staff were nice, attentive, and accommodating towards our loved one and family. If I need to choose a long term care solution, this would be the community I would choose.

We're happy with Truewood by Merrill. Our loved one has a lot to do. They make sure the residents get out of their rooms and come down for meals. They have a lot of activities, and the social aspect has been great for her. She's loving being around people her age and has made lots of friends. She likes the food. The only issue has been communication. I just have to keep on top of that. But everything has been good. We're really happy, and so is she!