Senior Management Advisors

While the facility says they offer more care than an assisted living, each caregiver has to spread their time with many other residents. Some days it was only twice a day for a total of 20 min. that she received care. My mother in law was frustrated with the time it took for assistance to arrive when she needed immediate help.

A very clean, lovely facility but the staff including the assisted living activities manager, make Tuscan Gardens far better than all others. She is always cheerful, energetic, creative and truly enjoys being with her residents. And I must mention that Maria, Aris and Rinada are superb carers. They set a standard that all others should strive to achieve AND maintain. Well done Tuscan Gardens from a resident of two years. Please keep up the good work.

Mom has been here one month and the staff have been extremely caring. Mom loves her nurse, the assistants and her cleaning staff. I have been helped by the office and front desk more times than I can count. I bless them for their patience as they know how difficult this transition is for both of us.

They don't offer physical therapy, or exercise classes for the residents, to keep them moving and interested. They have games, and take the residents on trips to local stores. It's nice and clean. The food is fairly good. The value for the money is not bad, although the entry fee was much higher. I would like them to offer an on staff doctor.

It has been a fantastic change for my parents. They're comfortable and basically well taken care of. Like anything, it's not 100 percent perfect. Their main complaint is the food. They would like to see more flavor, more variety, and more choices for all kinds of dietary programs. If you don't/can't eat everything, then they're not able to accommodate you.

The Pineapple House at Sapphire Lakes is an active assisted living community with a friendly and alert staff, which offsets its' cost.

Come see it for yourself and make your own decision. I thought overall Grand Villa was very nice. The apartment was nice. I had no problems whatsoever except with the food. From the director all the way down, they just didn't seem to understand that they consistently serve food in the danger zone according to the health department's temperature guidelines. Other than that, everything was okay. And the cost was reasonable compared to other places I looked into.

They have some food options, that my loved one likes. The people are very friendly. The activities are a nice balalnce. The value for the money is good. We picked this community, because it's a beautiful facility. [named removed]from A Place from Mom, was so helpful, and gave me really great choices. Overall, I would recommend to other families.

The staff is knowledgeable. I don’t agree with nurses aid should pass out meds. Maintenance guys are always here to help. Very clean community, rooms, bathrooms, dining room are always kept clean. The receptionist is very nice. Food is okay.

In my experience it certainly meets my needs as far as not being isolated, meals, and activities. Some meals are great, while others need attention. Breakfast is always nutritious and delicious as it is made to order. My apartment is convenient and meets my needs. My furniture fits fine and I have plenty of space and storage. It was a major concern of mine, but it’s more than adequate for me.

It is a nice facility. Staff was good and they answered my moms call bell in a timely manner. My mom liked most of the meals. Always understaffed, but that seems to be the problem everywhere.

I've lived here for over 10 years and they have always been welcoming and kind. I'm happy to call this place home.

There is room for improvement for the care services. My loved one likes the activities They can improve on their personal care/housekeeping, such as laundry, and cleaning. Overall, we are very satisfied.

This is a good place to stay, everyone is very helpful for the most part, especially front desk. Food is delicious all the time. People here are welcoming and happy.

Staff is great friendly and professional. the environment/building is very clean, and organized. It's in a great location. I would recommend this particular facility to friends, family and/or clients.

My parents seem happy. It took a bit of adjusting to the different lifestyle but they seem to be settling in. They keep quite active. The staff is very personable and seem to know my parents and have made them feel comfortable. They have introduced them to other couples with like interests. They seem to be good about keeping the family informed about important situations/events - COVID, hurricanes, etc. and any personal issues we should know about. They have held a zoom meeting for families to be kept informed. They have had some issues finding staff, but the staff they have seem to be doing a great job.

They made my my loved one, feel very welcome quickly. They feel like an important part of the community. My loved one, loves the food and the constant activities. The biggest criticism is the temporary/substitute nurse when they are short staffed. The nurse is rude and incompetent, and completely unaware of how to administer my loved ones medications.

I believe that the staff are doing all they can for my mother. She suffers from dementia and that makes it hard on all. It is sad when we go to see her. Many times she doesn’t remember what day it is and other important things . It was a blessing to get her in the Grand Villa of Deerfield Beach..

During our tour, all of the staff and residents were very friendly. Prior to this tour, we looked at a brand new facility. Compared to that one, Grand Villa just seemed older. The other place also offered us a move in incentive we could not pass up.

I have a different perspective and look at things more critically than most, having worked in the healthcare field for a long time. It's a good facility, but I have some reservations. My loved one was in a room in their memory care facility. The room is locked once you leave it, and so is the floor. I got the feeling from her that she thought she was in a prison. I was under the impression that they had sensors in the room to alert the nursing station immediately when she got up, which was not the case. And she ended up falling twice. Once they called the EMT, and once they rushed her to the hospital. When they took her to the hospital, I think they should have made arrangements to bring her back to Grand Villa vs. calling us to come and get her at the hospital. The place is very clean and very nice. But I really didn't get the feedback that I wanted - how was her day, was she participating, etc. When I asked, they just gave me a booklet that showed what they offered. I think the one-to-one care could have been better. Initially when I was touring, I brought a medical sociologist to evaluate with me. We found it had adequate personnel, which was very nice. I liked the facility. The rooms were very clean. I didn't see the food, but she's a picky eater and didn't lose any weight, so it must have been alright. But I felt she was in a prison on that floor. I felt there should have been more staff walking the floor and monitoring the rooms at all times. I just had a negative feeling about the lockdown on the floor - I wasn't comfortable with that. Yet, memory care could be that in every facility. On a scale from 0-100, would rate it about 85-90% with 10% in question. I would definitely recommend it overall. I would say they're better than the average nursing home. It truly is a good place, with good people who work there. If making the decision again for my loved one, I would probably do more investigating to find a more homey environment where she would feel more comfortable.