Senior Management Advisors

From the moment we walked to the doors at Grandvilla of Altamonte Springs, we felt at ease every staff member was welcoming and cheerful, making my mother’s transition, incredibly smooth. They even took the time to hang her pictures by the second day, adding a personal touch that made her feel at home. The medical staff is attentive, promptly answering calls and always willing to discuss my mothers needs in detail. She loves her spacious and airy room and genuinely enjoys the daily activities offered. We couldn’t be happier with the care she’s receiving here!

Says writing is unreadable broke finger on writing hand years ago.

Overall my loved one is having a good experience there, but the dining room has a lot to be desired. There is ALOT of difficulty getting the food out quickly and hot, they wait a lot and even have left the dining room without dinner. The financial department is very difficult to communicate with, but overall everyone is friendly and outgoing and promises to do better.

The facility was ALWAYS clean & safe. Main complaint, no access to bedroom during the day. Resident rooms are on 2nd floor and not accessible from 8am to 8pm. Residents are told they can “rest” in the recliners. We were told prior to moving in if staff available they could go to their room for a bit. In practice, never happened. There are only two toilets on first floor for all residents which caused a lack of privacy for with residents waiting outside the door. Labeling clothing/bedding did not help. While Dad was in the hospital all of his bedding/toiletries disappeared. Billing was sloppy in that GV over charged twice for half admin fee despite already being paid and then argued about it. Eventually resolved. Director hard to reach. Every staff member we met was very pleasant. However, if a request was made to administration, they would smile, say they would check into it and we’d never hear back. Unfortunately due to health issues my father discharged.

The activities seem fine but they are mostly things that do not interest our dad. The facility itself is very bright and airy, both the public spaces and the apartment are clean. Based on the experience we have had so far, I would recommend this community to others.

My mom has received great care in the memory care area, The aides are attentive and caring.

Always room for improvement. An issue I am not happy with is I was told his laundry would be done separately. I ironed a name tag in everything. When I've gone there, he will be wearing someone else's clothes. So obviously his laundry isn't done separately and some things have gone missing. I plan to speak to the CEO regarding this.

I moved in at the end of [date removed]. The facility seems to be a a period of transition. Both the staff and the building. I think it will be terrific once modifications are completed

Beautiful building, friendly staff

Beautiful building, friendly staff

Warm community atmosphere with great activities, food, and culture, minimal nursing care. Management interactive with residents, although follow thru sometimes slow. Great place for making friends and socializing. Community activities nearby, facility close to lots to do.

One thing I didn't appreciate was the when my mom was hospitalized they didn't do a good job keeping up with the meds. When she came back from the hospital she had several meds she was taken off of but she needed those meds. The assisted living did not cross reference the meds she came back with and my mom spent a month and a half without taking her blood pressure meds and heart meds. Now I am the one cross referencing meds to make sure

If mom has a problem, she's been instructed to notify me because I'm her advocate. We've had a few & I speak to the head of the department. Mom is concerned about others who don't have anyone. Mom goes to breakfast & dinner. She's full & doesn't want lunch. Aids, transporters & housekeeping love my mom. They are very good to her & she appreciates all of them.

This ALF was good in several ways. The staff was great. The food was great. The room accommodations were great. But there were too many residents for the space and my brother couldn't get around with his walker and would become a little agitated after asking people to please let him by. At times, my brother would refuse to take his medicine and as they had no nurse, they are available to give him the medicine, we were asked to move him to a facility that could offer him the care he needed. The Grand Villa staff took good care of my brother and also helped us find a place where there was more room for the patients to move around and nurses who could be sure he took his meds to reduce agitation.

I'd say although nothing is perfect, my mom is in a much better place. It's safe, she gets good care and has made many friends amongst the residents. The staff is very friendly and are attentive to residents' needs.

I love it here I would recommend this place to anyone. I have never I mean never experienced a bad moment here the people a very very friendly this place is so so so clean the residents look like they are happy and well cared for.

I would say I think it's better than most but there's always room for improvement.

Great facility for patients with memory care needs. Environment is clean, cheerful and well maintained. All of the staff ( nursing, caregivers, dietary, housekeeping, hairdresser etc) are caring and treat the patients with respect and dignity. Support services including PT, OT, wound care, podiatry are wonderful . Staff go out of their way to accommodate patient's needs. Food is excellent and nicely presented. Effort is made to involve all levels of patients in activities .

My loved one was previously a resident at Grand Villa of DeLand. The staff would have gotten a 5 rating were it not for one particular incident with the dietary supervisor, which made my loved one fearful of his safety and resulted in his refusal to eat in the dining room after the incident. My loved one rated the food as being hard to chew. The head nurse acknowledged that the same complaint has been submitted by other residents. Activities for my loved one were non-existent. After 62 years of running his own concrete construction company, he was not interested in bingo, movies, wii bowling, line-dancing, cocktail parties or whatever other silliness was offered. He just wanted to work and feel useful. The value for the cost was good. Grand Villa does seem to have a fair amount of employee turnover, which I found frustrating whenever I needed to talk to nursing staff or accounting staff. In 12 months, I think they had three different Executive Directors.

The facility is very nice and clean. There have been a few issues with the overseeing management company. The executive leadership at Pineapple has recently decide to change management companies. I this new Company will Provide more support to The day to day operations . There area Florida based company as opposed to The current out of company.