Senior Management Advisors

Obviously not good ; we moved them to another facility. Huge issue in Memory Care with everything from odor hitting you as you walk in to filthy floors and so many bathroom issues, as well as wet (soiled) linens in made bed! [name removed] at from desk is very nice; most staff are nice enough just not trained and/or supervised correctly. Too many issues with the care services to address here. Meals in ALF were nice but the environment in the memory care dining was abhorrent. Again, ALF was nice but memory care has much room for improvement. If the assistance promised was actually carried through it would be a good value. But it is not.

I had to remove my mother from Tuscan Gardens. Many employees have left including the executive director. I reported Tuscan to the state of Florida for their violations. Tuscan does not hire experienced people. They have 4 hours of training. Employees told me Tuscan is short staffed and they were overworked and underpaid. The good staff left Tuscan after new management came in. It's a beautiful facility but until they get the kinks out I would not recommend this facility.

The dementia testing was not done by a professional neurologist. Our loved one was placed in a portion of the facility that was not suitable for him. Although we were told we would be offered a meal so we could see what it was like, this never happened even upon our request. Because of all this we decided to take him home until we could find the best care for him and check our options. In order to get him released to us, we had to get the Marion Co Ombudsman involved. Our loved one is home now until he becomes too difficult to care for. The staff we talked with as we viewed were friendly yet we later felt betrayed. Even the friendly staff in the memory unit didn't know why he was there.

While living in Grand Villa the supervisor confiscated a lot of my property, claiming it is sharp and dangerous. After leaving Grand Villa that property has NOT been returned to me. The excuse that the stuff is dangerous is a lot of nonsense.

My experience was just awful. He was only there for 6 weeks. He went to the ER 4 times with injuries from falls. He walked into this facility and within days was primarily in a wheelchair. The place was very clean and the people for the most part were friendly enough. However, there was very little care. I hired an aide to cover the 12 hour shift that I couldn't take. So between me and my private aide we covered about 20 hours. No one seemed to really watch him when we weren't there. The aide told the staff multiple times that he had a UTI and he was never seen by a medical person. It wasn't until he was unresponsive that they called me and asked me if I wanted him sent to the hospital. I said yes. By then he was septic and his kidneys had shut down. As for food, my husband could barely feed himself. They don't give out knives with the meals and he would get things like a whole chicken breast to eat. They wouldn't precut his food. Lots of the meals were almost impossible for him to eat unless someone was there to cut his food or to feed him. Not really user friendly. In the 6 weeks he was there it never changed no matter how many times I asked for his food to be cut for him. The fact that to help keep him safe I had to hire private care made the cost of this place ridiculously expensive. There is a huge difference in your experience here if you are in the memory care unit as opposed to the assisted living side. I think it is very nice if you are just in the assisted living. But if you are in the memory care unit it is a very different place.

I have filed AHCA complaints as we had medication error. I recently filed another complaint after finding my mother with severe sores across lower belly and groin area from them letting her sit in moisture. She is currently in hospital from fall Thursday afternoon with a broken nose, etc. It has been such a heartbreaking experience for the entire family. My mom has family there all of the time, much more than most of the residents and I honestly think it has put a thorn in the staff's side including the directors. All I can say is shame on them for fostering that type of environment. So very sad.

The staff on the Independent side is great. Could do better with cleaning the hallways and the rubbish room though.This place is horrible. Every day people who are fortunate enough to have money move out.

Basically, I would never put anybody into memory care unless they were basically a vegetable. Even as bad as my father's dementia/Alzheimer's is he knew he was behind locked doors which might as well have been prison. It was a horrible experience. The one really disappointing thing about the memory care unit at Brentwood was that there was very little for my father to do. We had been told that Brentwood was one of the best places for memory care but it was more like babysitting with nothing or very little to ever stimulate his mind.

The food needs major improvements. They need better quality of meat for the hamburgers. Also, it would be nice if they could serve real eggs. Other than that, mostly everything has been good so far.

Well for us the place was just an expensive room with meals. We needed a place that had at least some medical help. Our loved one was in the memory care unit. I think we were led to believe that there was going to be more help than there was. I knew that we would have to pay extra for some services but I had to pay another [fee removed] a month on top of the fee for the room to get my loved one more help. The night aide I hired did almost all his bathing and getting ready for the day and ready at night. Part of that should have been done by the staff at Pineapple house. They had no orientation when we arrived there. After 5 weeks there his food was still not being cut into small pieces for him. They serve whole chicken breasts and other foods to people who don't have knives to cut the food. I complained several times. They still didn't know what beverages he preferred after 5 weeks. He visited the emergency room 3 times in his first week there. He looked like he had been beaten up. He ended up in the hospital with a UTI and pneumonia and was unable to be woken. His kidneys shut down and I moved him to hospice where he died several days later. So I really can't say very much good about the place at this point.

They are the worst place I have ever seen in my life. My loved ones have been 3 different places and it was the worst. The place is dirty and most of the staff was horrible. I showed up every day and there was dirty laundry all over, wet diapers on the bed, etc. They got meals delivered to the rooms and their Styrofoam dishes were left in the room and no one came to clean it up. Laundry and cleaning day was supposed to be on Fridays and it never happened when it was supposed to because they had no staff. She was never showered the days she was supposed to be either. I spoke to the management and nothing was done about it. Overall it was a very bad experience and I would not recommend them to others looking.

Do not place your love one's at Grand Villa of DeLand. I had to remove my loved one from there because I kept finding them hungry and in bed and covered in feces.

My mom has lived here for just over a year. There is virtually no communication from the facility to families. They have been without a memory care director for months -but I would not know this if I did not have a private caretaker keeping an eye on things on a regular basis. My mom has fallen twice in the past week - I think she went to the ER last night, but I have not spoken to anyone there. It's been 24 hours and I've left messages for someone to call me - but no one has gotten back to me. They seem like nice people who want to do the right thing - but are TERRIBLE with communication.

We had a terrible experience with Truewood By Merrill, it was so bad we ended up moving him out. The first 3 days he was here, no one even showered him or cleaned his room. No one showed him his way around at all or helped him out. He was wet and they kicked him out of the dining room and started feeding him in his room. I would never recommend them to others.

For nearly ten years, we have been paying members of this community. I trusted this assisted living community to actually assist my mother and take care of her needs. As a result of her increasing dementia, she began exhibiting some negative behaviors. I was not called in for any consultation or discussion at all. On November 2, I received a brusque, formal, uncaring phone call that informed that I must move my mother to another facility. There were no attempts to have a meeting with me to discuss the stuation, to seek medical or social solutions, to call in medical professionals, to seek answers to her problems. All I received was just a dismissal notice to let me know I had to have her out of the facility by Christmas Day. Who evicts an old lady on Christmas? I have nothing but praise for the care staff who are patient, kind, understanding, overworked, and underpaid. The administration is severely lacking is care, consideration and civility. Sharon M. Draper

Prices are too high for one bedroom and no patios/balconies with the units.

I would not recommend them to anybody. They have a problem delivering medication in a timely manor. The meals are being delivered and are usually and hour or 2 later than they would be if they were in the dining room and it arrives cold. With covid and the many lock downs, it has not been a good experience.

Recently we re-toured the community since becoming Grand Villa and have never experience a more rude and unwelcoming group of managers. We tried talking to a nurse name [name removed] about my family member and were so unprofessionally told that her policy was to physically assess: all we wanted was to ask her a question! What has happened? A year ago we had the most wonderful experience under Princeton Village but now?? Told that the management decided to leave? No heart and no empathy from this new group...

We chose Grand Villa in part because my dad would be able to have a large private room with a private bathroom. We had such high hopes. We were told such wonderful things about the staff and the activities that they do. Much of what we were told never came to fruition. While most of the staff treated him kindly no one truly developed a relationship with him. At first, my sister and I tried to develop a rapport with the staff. We made an effort to remember their names and we would bring them goodies to show our appreciation. Unfortunately, there was a constant turnover and it seemed that every time we visited (at least once a week) a new person answered the door. The turnover was not only with the care providers but there were three different directors in the year and a half my dad was there. The supervision was not adequate. There were many times when we could not find anyone to open a door to let us out. Many times we observed the care workers sitting near the nurse’s station(for lack of a better description) on their phones while the residents all sat in the main salon unsupervised. The residents were out and about and the care workers were nowhere to be found. My sister and I were unable to leave the floor for about half an hour as it is securely locked. I assume they were in a room helping but there was simply not enough staff. There were times when his room and bathroom were unkempt when his toilet did not flush (for days), when he did not have hot water, when there was no doorknob and people walked in and out of his room. Many things disappeared. We had to find a new placement for my dad because his behavior became unmanageable for them but it turned out to be a blessing in disguise. When we went to clear out his room the care workers had no clue that he had been gone for days and when we informed the care worker that he needed to be moved she did not even acknowledge what we said. There was absolutely no concern for my dad at all. It was difficult to see my father, a once proud and independent man in the hands of care workers who did not see him as a person. With the exception of the recreational specialists (who are lovely) and a couple of caregivers, it just comes down to being a business. We entrusted them with our dad, who is so loved by us but it just turned out to be disastrous. For most care workers it was just a job and for the administration, it was just about the bottom line. There is no heart in Grand Villa.

My grandfather lived on the memory care floor for about 15 months, but passed away in August. My mom and I visited at least 6 times a week, stayed for hours at a time, and were involved in activities with the residents so we saw a lot of what went on. We found people and things we loved in this place and people and things we did not. However, at the end of my grandfather's life things took a turn at the facility and we had nothing but problems. We talked to many people there about our issues and things only got worse. After my grandfather passed, I wrote a google review and a facebook review on their page. We continued to visit the residents on the second floor because after 15 months, we had built a relationship with them. We would visit and bring them pretzels, muffins, etc. Today, my mom and I went to help the residents paint pumpkins but didn't make it to the second floor before the director of the facility told us we were no longer welcome there because of my negative review. I was told I should change my review and make it more positive but I refused. Kicking people out of the facility who actually care for the resident's well-being is a terrible reaction to an honest review. Take my review and make your facility better because of it, don't punish my family and your residents because you don't like hearing the truth. I'd be happy to change my review if I saw changes within the facility. But no, I won't change my review just to gain access to the building. People should read honest reviews, not just the ones the Grand Villa of NPR approves of and the ones their employees put on there. Constructive criticism can be a great tool to help make improvements, but this facility does not wish to do that.