Senior Living Asset Management

The care services at this community my vary, and they currently do not have a chef. We will send bags of food to our loved one so she has food to eat. They are actively looking for a new chef. They also lost the house keeping and maintenance man, however everyone is pitching in to help where they can. Our aunt is currently in the hospital, she got sick during the night and they did not clean her clothes or bedding, so she laid in feces throughout the entire night. They do take everyone's temperatures daily, in the beginning they may of had two, but no deaths and currently no cases.

Wayman Place is immaculate, it is very clean and well kept. However, we do not feel as if we get our moneys worth and some of the staff members and care givers are very friendly and compassionate and others are not. A handful are not compassionate for this line of work. Our loved one says the food is terrible and there just is not a lot of variety to choose from. During COVID we were expecting them to clean our loved ones room once a week, since we were paying for this service and when we were finally able to visit that was not happening. There was empty boxes piled up, pictures laying on the floor and clothes piled up in the laundry room. No one was helping our loved one make her place feel homey.

The rating might be unfair as we really didn’t get to see the facility first hand . However a video tour was sent to us. We felt the facility was very Outdated, but from what we could see clean. Several interesting items like an ice cream pallor and a vintage Ny taxi cab were displayed inside the facility along with a fountain in the atrium entrance with an expansive staircase behind it ??? Maybe it’s us but stairs and older people usually don’t mix well. [Name removed] the community relations manager was lovely and very helpful.

It wasn't a good fit for my grandmother that has alzheimer's. The back yard area did have an opening where she could 'escape' if she wandered off and no one saw her. And it didn't have a pleasant smell.

The AL side of this property is wonderful, however the Memory Care side is dark, small and sad.

They do not do the activity bus and other things that they said they were going to do at this community. There is no adapting with the activities and not everyone is able to participate. I would say consider very carefully another community and do not waste your money. They stated that this was the best of the best and if this is it, it is not good.

It's kind of a raggedy operation. High staff turnover so there's no career professionals working there. Nice building. Nice activity program. Smells clean. But sloppy in some ways. They never cut my resident friends finger and toe nails, they let them grow for an inch! I have to bring diagonal cutters and sneakily cut them myself. It's crazy but true. The cook job is also high turnover and somethings wrong, I guess it's extremely low paid and the food has been quite shabby on the few times that I have visited. So, it's not bad but do not expect good service. Just a minimum to get by.

Sadly no activities in memory care recently. It's quite sad...the care is not perfect nor is it anywhere. I think the staff is kind. But things are lost, so much down time.

If you're younger than 85, look somewhere else. Young inexperienced management ...THEY KICKED ME OUT after 2 years BECAUSE I Didn't PLAY PATTY CAKE...I addressed core systemic issues with management and they weren't receptive....dining experience and food was always good despite kitchen staff turnover. Watch out for strange alarming behaviour of some residents in independent living area.

Mom was safe but the care was subpar. Thankfully she had hospice coming in daily. She has moved on from Gold Choice to another memory care facility close by! We were grateful to have GC when we needed in an emergency.

I took a tour of Gold Choice Ormond Beach when searching for a Memory Care facility for my loved one. This facility was okay overall. The cleanliness and friendliness were okay. However, it was not what I was looking for in a facility for my loved one.

It smelled like pee the second we walked into the door and it was an immediate turn off. They had no covers on the tables in the dining room.

Bad experience. Family member left sitting on toilet for almost one hour, twice. Felt more like nursing home rather than assisted living.

Poor management communication. Low staff to patient ratio. Most of staff good. But some sit around on their phones and don’t help residents like they should. Noisy, too many alarms going off. When they do it takes a long time to shut them down. Lost many items of clothing and personal items in laundry or other patient’s rooms. Not much cooperation in getting them returned.

I had to move my mother out of this community. She had out grown this facility, and needed more care than they were able to provide. There are not many aids in this community. My mother had an accident where she landed in the hospital. While she was there, they informed me they did not want her to return. This was no longer the community for us.

Horrible!!! only put your parent here if you are discarding them. The Management is horrible, staff is unqualified. Place is not clean. smell of piss every, rooms organized not clean just removed my parent, the dust and dirt on her stuff was so bad you can write your name in it. residents locked out of there rooms all day. everything you send them with will disappear in 24 hours, never to be found again. poor medical attention, i removed her yesterday and taking to emergency room today. was not notified of large mass on stomach. will be seeking legal assistance and filing a state complaint. STAY AWAY FROM THIS PLACE.

Everything promised up front totally unfulfilled. Told first month being July would be half off in honor of veterans was not. Asked administration about this she scoffed and stated said sounds like a whole lot of he said she said to me turned her back & walked off. Administrator couldn’t say much money would be debited the first month after taking a blank check to make a copy of it. Brand new expensive things were removed and never returned by staff from room and witnessed on one occasion. Medications transferred from previous faculty disappeared upon arrival so all new medications had to be purchased at our expense which couldn’t be done immediately. Does of heart medications necessary for health were missed. Took staff hours to answer call button to assist toileting so accidents occurred leaving client feeling ashamed with loss of dignity. Administration stated alert button wasn’t pressed it was witnessed it had been a staff was also witnessed turning it off. Roach infested.

I would give Gold Choice zero stars if I could. Our tour was not good. We didn't get tot talk to very many people. The facility was drab looking. It was so bad it didn't even compare at all to the other places we looked at.

Outside it looks like an awesome facility for the elderly population. I have a loved one that has moved here to be closer to family. We toured before Covid and we were getting ready to move my loved one in. I called and there is a whole new management team. I learned that they let their new sales person go to bring back the one that walked out on the position a few months back. I can’t recall her name however she was the first person we spoke with and we’re not impressed with in the very beginning. We were considering moving my loved one in after meeting and speaking with the executive director . Her name was [name removed]. She has since left and they now have a new one . This is a hard time for everyone so consistently would be a plus. Not very reassuring to hear about all the changes and the fact they would bring back someone that walked out a few months ago without notice is surprising. I live right outside Valdosta and the word of mouth is nothing positive. In fact it’s very troubling.

I went by the middle of last week and I will say the design and outside of the facility is beautiful.However the staff member I spoke with greeted me at the door .She said the lady I needed to speak with for information was not there but she would be back shortly.It was as freezing but I waited outside anyway as she made it sound as if she would be pulling in at any moment . I waited for several min.then I walked back and knocked and she came out of the side office with what appeared to be ufrustration in her eyes. She had on a mask so couldn’t see the rest of her face. I asked her for a brochure. She handed me a packed but when I arrived home I opened it and there wasn’t but one price sheet . So I still have no idea about anything and I felt like I was brushed off and to stand in the cold. She didn’t even ask for my contact information so someone could call me and talk to me about moving my mother in . I will definitely not being moving her in At The Canopy.