Senior Living Asset Management

On the positive side, the nurses they have are fantastic. On the negative side - the administration leaves a lot to be desired. They are there 9-4 Monday through Friday and that is it. It is very hard to get a hold of them and their phone system never goes through so it is hard to talk to my dad. Overall the communication really needs to be improved - my dad went to the hospital and we were not notified until they were wheeling him into the ambulance. We never even knew he was sick. He went without medications for 4 days because they had a miscommunication with the pharmacy. The weekends are very bad, the place is only kept clean Monday through Friday but weekends it is filthy. A lot of his things go missing too. They never have the same nurses - there is a crazy amount of turnover going on. There is nothing for men to do, it mostly about the women. The food for memory care is horrible and it is always cold. The food on the assisted living side is wonderful.

We have had an issue with bugs in my loved ones' rooms twice. The cleaning staff is not very dependable and the room can be very dirty. There has been inconsistency with billing and I am having issues getting this explained.

It is mediocre. The value for the money I don't think is there. The cleanliness of my loved one's room needs improvement. I've made complaints about the room and promised that it would be taken care of, and most of the time it isn't. The staff could be trained better in memory care for the residents. The people are friendly. They have a new director in the last few months. He has been more hands-on.

The care services at this community my vary, and they currently do not have a chef. We will send bags of food to our loved one so she has food to eat. They are actively looking for a new chef. They also lost the house keeping and maintenance man, however everyone is pitching in to help where they can. Our aunt is currently in the hospital, she got sick during the night and they did not clean her clothes or bedding, so she laid in feces throughout the entire night. They do take everyone's temperatures daily, in the beginning they may of had two, but no deaths and currently no cases.

Wayman Place is immaculate, it is very clean and well kept. However, we do not feel as if we get our moneys worth and some of the staff members and care givers are very friendly and compassionate and others are not. A handful are not compassionate for this line of work. Our loved one says the food is terrible and there just is not a lot of variety to choose from. During COVID we were expecting them to clean our loved ones room once a week, since we were paying for this service and when we were finally able to visit that was not happening. There was empty boxes piled up, pictures laying on the floor and clothes piled up in the laundry room. No one was helping our loved one make her place feel homey.

The rating might be unfair as we really didn’t get to see the facility first hand . However a video tour was sent to us. We felt the facility was very Outdated, but from what we could see clean. Several interesting items like an ice cream pallor and a vintage Ny taxi cab were displayed inside the facility along with a fountain in the atrium entrance with an expansive staircase behind it ??? Maybe it’s us but stairs and older people usually don’t mix well. [Name removed] the community relations manager was lovely and very helpful.

It wasn't a good fit for my grandmother that has alzheimer's. The back yard area did have an opening where she could 'escape' if she wandered off and no one saw her. And it didn't have a pleasant smell.

The AL side of this property is wonderful, however the Memory Care side is dark, small and sad.

They do not do the activity bus and other things that they said they were going to do at this community. There is no adapting with the activities and not everyone is able to participate. I would say consider very carefully another community and do not waste your money. They stated that this was the best of the best and if this is it, it is not good.

It's kind of a raggedy operation. High staff turnover so there's no career professionals working there. Nice building. Nice activity program. Smells clean. But sloppy in some ways. They never cut my resident friends finger and toe nails, they let them grow for an inch! I have to bring diagonal cutters and sneakily cut them myself. It's crazy but true. The cook job is also high turnover and somethings wrong, I guess it's extremely low paid and the food has been quite shabby on the few times that I have visited. So, it's not bad but do not expect good service. Just a minimum to get by.

Sadly no activities in memory care recently. It's quite sad...the care is not perfect nor is it anywhere. I think the staff is kind. But things are lost, so much down time.

If you're younger than 85, look somewhere else. Young inexperienced management ...THEY KICKED ME OUT after 2 years BECAUSE I Didn't PLAY PATTY CAKE...I addressed core systemic issues with management and they weren't receptive....dining experience and food was always good despite kitchen staff turnover. Watch out for strange alarming behaviour of some residents in independent living area.

Mom was safe but the care was subpar. Thankfully she had hospice coming in daily. She has moved on from Gold Choice to another memory care facility close by! We were grateful to have GC when we needed in an emergency.

I took a tour of Gold Choice Ormond Beach when searching for a Memory Care facility for my loved one. This facility was okay overall. The cleanliness and friendliness were okay. However, it was not what I was looking for in a facility for my loved one.

It smelled like pee the second we walked into the door and it was an immediate turn off. They had no covers on the tables in the dining room.

Bad experience. Family member left sitting on toilet for almost one hour, twice. Felt more like nursing home rather than assisted living.

Poor management communication. Low staff to patient ratio. Most of staff good. But some sit around on their phones and don’t help residents like they should. Noisy, too many alarms going off. When they do it takes a long time to shut them down. Lost many items of clothing and personal items in laundry or other patient’s rooms. Not much cooperation in getting them returned.

I had to move my mother out of this community. She had out grown this facility, and needed more care than they were able to provide. There are not many aids in this community. My mother had an accident where she landed in the hospital. While she was there, they informed me they did not want her to return. This was no longer the community for us.

Horrible!!! only put your parent here if you are discarding them. The Management is horrible, staff is unqualified. Place is not clean. smell of piss every, rooms organized not clean just removed my parent, the dust and dirt on her stuff was so bad you can write your name in it. residents locked out of there rooms all day. everything you send them with will disappear in 24 hours, never to be found again. poor medical attention, i removed her yesterday and taking to emergency room today. was not notified of large mass on stomach. will be seeking legal assistance and filing a state complaint. STAY AWAY FROM THIS PLACE.

Everything promised up front totally unfulfilled. Told first month being July would be half off in honor of veterans was not. Asked administration about this she scoffed and stated said sounds like a whole lot of he said she said to me turned her back & walked off. Administrator couldn’t say much money would be debited the first month after taking a blank check to make a copy of it. Brand new expensive things were removed and never returned by staff from room and witnessed on one occasion. Medications transferred from previous faculty disappeared upon arrival so all new medications had to be purchased at our expense which couldn’t be done immediately. Does of heart medications necessary for health were missed. Took staff hours to answer call button to assist toileting so accidents occurred leaving client feeling ashamed with loss of dignity. Administration stated alert button wasn’t pressed it was witnessed it had been a staff was also witnessed turning it off. Roach infested.