Senior Lifestyle - Suites

Pretty much a bad experience with The manager. If you ask to get anything done maintenance will complain the entire time, whether it’s a broken shade, a clogged sink or a broken spring in the window And somehow belittle you in the process

My mother has lived at Senior Suites of Ravenswood Manor for over 20 years. She was happy here until bed bugs moved in. After the 1st round of treatments, my mother found bugs. Management insisted she was seeing things. Finally, they conceded her unit was infested. Inspections & treatments were poorly scheduled w/ insufficient communications & no shows throughout this 2-year ordeal. The story now is that tenants were "refusing entry' for exterminators. That is not true in my mother's case. She has never denied entry. We've spent thousands to remedy this, including lawyer fees. Their insurance, Travelers, stated the bldg was not at fault & refuses to compensate us for any costs. They refuse to remove carpet & inspect the floors underneath where bed bugs hide & survive treatment. They required that her bed be removed & this 86-year-old woman slept on a couch for months w/ her possession in storage. Now, I'm trying to get confirmation that the unit is clear & emails are ignored. AVOID.

I would not subject my loved one to be in this place. I am moving my mother out of here asap. Across witnessed a verbal altercation with a worker and a residents daughter. Very unprofessional! It is not the first time I have seen this. This office worker has such a vile filthy mouth. I now know why my Mother does not like to complain about anything, afraid of the repercussions! Bad place!

the building manager is very rude and disrespectful to the seniors

When are you going to get the washers and Dryers fixed. 1 washer and dryer for 80 units is Uncalled for.

Do not go here. This is the worst living experience I have ever had. There are 0 activities and what they promised didn't happen. They have no parking for the residence and we had to use public parking. The facility is extremely dirty and they don't take care of the building. The rent is way too high and the staff has been turned over several times.

Make sure they outline their COVID policy that They just made up...they will not allow your family to visit you in your own apartment! No masks, no temp checks to allow you in, you are just not allowed. Management is not providing any other answer other than they are following CDC guidelines. CDC doesn’t recommend shutdowns like this, masks and temp checks take our IDs. I do not recommend.

If I know now what I should have known then, I would have never put my mom into senior suites. It’s not a safe and secure building, there are always “hidden” costs, and tons of false promises. Not happy with this situation.

[jname removed] didn't show up after waiting 30 min.a janitor called her She asked me how much I pay now what I was looking for gave me a quick brush off said they had no 1 bd rm.I'll keep looking.

I have no idea how the place looks because the management office was unprofessional in keeping their times. I scheduled an appointment with the property manager 3 weeks ago for today 10/29 at 12:30pm come to find out no one was in the office. That is very unprofessional because they could have had the decency to call me and let me know whatever was going on so it makes me wonder how the staff runs the place!

Bed bug heaven. My 90 year old mothers apartment was infested. She lost every thing she owned including all clothing. Other seniors are dealing with this same problem. Management changes hands often and they have no sense of urgency to remedy the problem. My mother loved living there, unfortunate so do the bed bugs.

I was referred to this facility, but I can’t reach anyone in the office and they don’t return calls!!

Senior suite is a horrible place to entrust your family members to live. My aunt stays here and she so afraid that someone is going to break in and seriously to harm. I went over there on Friday and seen that the window to the building was shattered. No was there to find out what was going on. There should be some type of security there during the night just to make the residents feel safe. I can’t believe these people charges market rent to these elderly people that get a once a month check. How are they supposed to live out the rest of month. God forbid if they don’t have any family members. And the drug trafficking in this building it’s a shame and the Matinace men knows what’s going on. I would never recommend this place to anyone. If you have any love ones there please go and a check on them. Putting people in the office once or twice a week in the mornings won’t help. “THEY DONT FEEL SAFE”

I applied for an apartment at Senior Suites of Joliet. I was told I would have an answer in two weeks or less. Six weeks later and two days before my scheduled move date I was told my income was too high due to unemployment income I was receiving. At time of application we went over this and because I only had a few weeks left on unemployment I would be fine otherwise I would not have finished the application process. As a result I will be out several thousand dollars, my furniture is in storage and I am forced to live in an extended stay hotel. This has been a very bad experience for me. This issue will exhaust my savings and end result will leave me homeless.