Senior Lifestyle - Main

too many problems and issues to name . Also there has been thick pigeon poop outside of her window that has not yet been removed even though requested numerous times. Problems with heating

Very disappointed! When we met with their team prior to signing the lease, they talked very highly of themselves and the outstanding care they provide to their residents. However, due to their staffing issues and inability to hire/retain staff, many services that we currently pay for are not being delivered such as daily light housekeeping, weekly deep cleaning, showers and linen changes two times/week, and escorts to daily activities. I can't tell you how many times I've walked into my mom's room and was disgusted at the cleanliness of her bathroom. When we have tried to address this with their Exec Director, [name removed], he gets defensive and blames the "management" for the lack of resources he has to work with.

This community used to be welcoming and five stars all across the board. Unfortunately it would be too generous to give even one star. The new management who have all transferred from bought out company has turned it into business rather than a home. They are concerned about budget rather then the needs of the residents and staff members. The ED walks around unapproachable and will give you the famous line of “I’ll look into that for you” without keeping her word. All complaints are swept under the rug and makes the community picture perfect for corporate. The memory care director has little to no experience and can be see walking the halls on her cell phone while putting her work on her CNAs. Dining services has reached its low point and the food is barely edible. Housekeeping has had a huge turn around rate and my loved ones room is cleaned every other week if we are lucky. When this should be scheduled every week on a specific day. Maintenance request can take days to weeks with several reminders before it gets completed. With the amount of money paid each month with multiple increases over the years the service we receive is horrible and they are always short staffed with the use of agency. The only original direct was of sales and marketing who let go due to personal reasons of the new management. The only approachable and genuine person this community has left. I would not recommend this community for the safety of your loved ones.

Would not leave a dog here!

Dont stay here The people are great the executive management is terrible they try to do everything on the cheap and if it can do it on the cheap just won't get done

My experience with Canfield Place was negative. When my friend had to go to a hospital due to a stroke he was charged for thirty days after he left and could not return. Even though this cost was spelled out in the contract, the staff moved his belongings to another room and rented his room to someone else even though he was paying for the thirty days! They also kept the entire $3000.00 community fee even though he was there a mere 46 days. Total cost about $13,000.00 for 46 days! Nurses aides are not licensed but simply anyone who applies can get hired. Multiple attempts to rectify the situation of cost went unaided even through the Area Agency on Aging. Please beware of this facility.

If you have a conscience, DO NOT send your loved one to this place. We just moved my husband’s grandmother out of here. This place is filthy and understaffed with indifferent employees. The poor people who live here just wander around aimlessly while being ignored by staff. While at this place, I came across a confused older woman who couludn’t find her room. Unable to find any staff to assist, I walked her around the unit until we found her room. Upon entering, I noticed there was an incredible amount of dirt on the floor, which looked like it hadn’t been swept or mopped in a month. After tucking her into bed, I was able to track down a staff member and I asked if there were any custodial staff who could clean her room. She responded with “I’m just an agency nurse how should I know?” So I asked her who would. I was directed to the Administrative Coordinator who informed me that there was no custodial service on the weekends. Mind you, the common areas were filthy and had trash on the floor, the window ledges were layered with dirt, and the carpets looked like they hadn’t been vacuumed since 2006. The elderly are high risk when it comes to infections, and living in the unhygienic conditions here certainly increases the chance of falling ill. These people cannot care for themselves, it is Park Creek Place’s responsibility to provide a comfortable and safe living environment for them and they are clearly not doing so. The residents here should be cared for with warmth and love, and it is heartbreaking to see that this facility does the exact opposite. Shame on you, Park Creek Place. This is the type of facility that you want to avoid at all costs.

Horrible!! They want to rent apartments! There is no standard of care or cleanliness!! Once you’re in, there is absolutely no response or accountability! My husband was rarely bathed, remained in soiled undergarments and there was usually dried feces all over his sofa, carpet and bathroom! The smell was always horrific and after sharing pictures constantly never an improvement! They don’t care! I would find piles of soiled undergarments on the floor that he changed himself! He was never shaved nor had his nails trimmed! I have many horrifying pictures!

For approximately six months my brother was at Wellsprings rehab. He was a Viet Nam Marine Core Veteran. His care was substandard at best. He was suffering from a bed sore, urinary tract infections and complications from CLL. It took months to get him the proper mattress for the bed sore! Aides and nurses took over an hour to respond to his calls for help. When questioned it was always the same answer.. "we are short staffed". The aides were rude and nasty to both my brother and to his visitors. He was in a rehab but never received any rehab at all. When asked when he would receive it the answer was ..we don't know when the therapist is coming". My brother died in December 2018. I would not send my worst enemy to this place!

If I could give no stars I would, this place is horrible. I feel bad I put my dad here. The care is horrible, the dining room is horrible. Everything about this place is horrible. If you are looking for a place for a loved one stay away!

I was unimpressed during my tour of the memory care that I was interested in for my mother. There was no activities and people were just sitting around unattended. I chose another facility where the staff was more involved with memory patients.

The lobby is beautiful showcasing crystal chandeliers and a baby grand piano; however the caregivers and nursing staff are not so friendly and there is a high turnover with all. I had to move my father out of the memory care unit because his arms were bruised, feet were swollen from being on the floor all day and night and he needed to have his feet elevated at least a few hours a day or during the evening but they said, He refused. He has dementia so he needed someone to build rapport and trust. Too busy there to build rapport. I found my father soaked in urine and soiled clothing daily until I changed him. Only one caregiver was able to do so but he was very nervous there. I had to move him out as I could not continue to worry about my father having to feel nervous or agitated because the caregivers could not spend time building rapport and making him feel comfortable. Blisters from urine burning is skin, nurse did not have a thermometer to take his temp so I bought one. The monitor system they had on the wall in his room was not working, but it hung on the wall with a light on as if it were set up so when my dad fell out of bed due to a new drug that made him dizzy, he laid on the floor for over an hour without assistance. Very disturbing and stressful for me and my husband as well as my father. I moved him out and his feet are no longer swollen and the blisters have healed. The caregivers are not trained in dementia either. They are mean spirited and not the caring type that you would want to take care of your parent. It was just a paycheck to them. It was also hard to move him in, then have to move him out a year later. Be careful.

I strongly caution anyone searching for a place for their loved ones to totally do your homework before entering into any contract at Barrington of west Chester. They evaluated our mother before accepting her and assured us that they could absolutely take care of her. In addition to the monthly fee, there is a $5,000. NON-REFUNDABLE deposit. After only a couple of weeks they realized that they couldn't take care of her after all and they informed us that we had to find her another facility and, in the meantime, they required that we provide 24 hour care while she remains in their facility. We all work so we had to hire Visiting Angels which was another huge additional expense on top of what we were already paying. It was only assumed that, under circumstances, they would automatically offer to return the $5,000 deposit but they merely reminded us that it was non-refundable. An already emotional time because an absolute nightmare and created an huge financial hardship on the family. I not only would no recommend this place - I would highly warn against taking a loved one there. The facility itself is absolutely beautiful but the experience was awful. They are very under staffed.

The grounds are lovely; the public areas are both cozy (think knotty pine paneling in the library) and elegant; and I appreciate the fact that they offer an on-campus Catholic Mass on weekends. The residents we encountered there were all very friendly (I was visiting just before lunchtime, and a lot of people were out in the public areas.) That said, the apartments I saw were pretty beat-up; the appliances were old, as was the cabinetry, and I was not certain what would be updated and what was considered "move-in ready."

I visit my friend every week at Park Creek and find the quality of care lacking more and more. Stories of being roughly handled and being left to fend for oneself. Seeing staff sitting and talking on personal phones. My friends phone was also [Removed]. Her room is never vacuumed nor are the floors ever mopped. I find her room in dissaray every week and it is dirtier and dirtier. She's called for assistance and waited over an hour, several times. So disappointed in the staff and in the care. I realize these caregivers are understaffed and underpaid, so shame on the corporation who runs Park Creek. It is really going downhill fast.

Awful. Service in the dining room can take up to one hour to get a simple sandwich. Recent outbreak of stomach flu most likely due to unsanitary conditions on the dining room. For those who are suffering with the flu waiting up to 2 hours to get any food delivered to their room. Nursing is not responsive to their care.

It's that time of year for another 6% increase to the monthly rental amount. Everyone goes to dinner with such a worried look. They are upset about how they will afford the rent increase. Do not go here unless you can afford the yearly increases. We have to move our mom because it has become much too costly. Let's remember there is no nursing staff at all. How can these people be so heartless and just care about the profit.

This is not a community I would recommend. Our experiences were horrible. The staff was rude and disrespectful. [Removed]. They not willing to work with anybody to help improve things around there. The memory care unit really needs some help. The head nurse was very bossy. Her things would always come up missing. There are no activities offered.

Beware! This was great when we first moved in a year ago. However, there is so much inconsistency in the nursing staff. They are definitely understaffed. Current "management" has decided to change nurses on shifts constantly. You don't have the same nurse. And, when you call to speak with a nurse, they are always "not available." Nurses are NOT passing on critical information on a resident when they should. I have become seriously concerned about their changes in "management" of nurses and other areas. They do NOT clean your room as thorough as they should. Keep a watchful eye on your monthly bill. Additional charges will be added without any reasonable explanation to hike up your cost. Explanations range from "oh maybe that charge belongs to another resident; the billing coordinator is out of the country for 3 weeks". I would definitely do extensive research on other facilities. Beware!

The administrative team is weak. Turn over is apparent, no communication, and no support to their nursing staff. Promises made in regards to the care of our loved ones obviously to get our money but no follow through. The majority of the staff are excellent, the few nurses I trust there gave me peace of mind and now they are quitting quickly as they do it all. One particular nurse was amazing. She was bubbly, warm and experienced with my loved one and others and did it all now i hear she has resigned as well. I am highly disappointed as to the lack of communication, follow thru and support. Be careful what they feed you in the beginning it is not what it seems. Look elsewhere for your loved one. Make copies of all your bills and all your payments because they will try to scam you. I heard during a visit with my loved one who resides here that some staff are recently being drug tested and background checked! So who are the people caring for our loved ones? This place is unorganized and shady. I urge you to keep searching and on your tour observe common areas, observe the dining room and observe activities. Tour at meal times to see true view of what goes on. Staffing is a joke. Don't bring your loved one here!!